Customer Solutions Manager Jobs
Customer Solutions Manager jobs are open across technology, telecommunications, financial services, and healthcare at levels from associate to senior and director, with specializations in enterprise accounts, technical onboarding, and post-sale client success. See the openings below and apply to the ones that match your experience.
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Jenks, OK - Mortgage Customer Solutions Specialist I (Collections) opportunity at Gateway First Bank! We have a deep appreciation for our customers, and when our mortgage customers fall on hard times our solutions-driven Default team is eager to create a game plan to get them to a more peaceful place. Candidates will love interacting with customers via phone and enjoy a Mon – Fri 8 am – 5 pm schedule!
Along with an excellent working environment GFB offers world-class benefits such as:
- 0 copay on brand name and generic meds
- Company contribution to HSA
- $600 wellness credit on premium per year
- LegalShield & IDShield
- Tuition Reimbursement
- Nationwide Pet Insurance
- Observes and apply Fair Debt Collections Practices Act (FDCPA) in the conduct of collection activities.
- Gathers and reviews information regarding the customer's financial status and future payment prospects as well as identifies potential collection solution available for each loan.
- Calculates payment solutions in line with the mortgagor's financial capacity and maintains customer records as well as updates account information.
- Establishes strong relationships and acts as a single point of contact to borrowers who are currently delinquent, facing imminent default, is in a confirmed disaster area, or for borrowers who request loss mitigation options.
- Answers inbound calls and makes outbound calls on assigned mortgage accounts to collect required documentation to complete solution package as well as assists the borrower with Loss Mitigation options such as how to apply and status updates.
- Utilizes effective communication skills to ensure borrowers understand the consequences of failing Loss Mitigation programs.
- Monitors the performance of loans which have completed a home retention program for up to six months post plan completion. Will make contact or ensure contact is made when it appears that a borrower is struggling.
- Updates the servicing system to accurately and timely reflect current status of the files.
- Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
- Performs related responsibilities as required or assigned.
- Basic knowledge of investor/insurer guidelines and federal regulations.
- Attention to detail, organization, problem solving, and task-oriented skills.
- Proficient in MS Office applications.
- Proficient written and oral communication skills
- Ability to collect and analyze information with attention to detail.
- Ability to manage multiple tasks and computer programs.
- Ability to work in a team environment.
- Ability to work in a call center environment managing personal and team performance metrics.
- Exemplifies the Gateway Values: Stay Growth Oriented, Make a Difference, "Get it Done" Attitude, Be a Team Player, Do the Right Thing.
- High School diploma required.
- 0-2 years of related collections/Loss Mitigation experience.
- Prefer related experience in mortgage banking.
Customer Solutions Manager Jobs by Experience Level
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Find JobsCustomer Solutions Manager Job Market
Who's Hiring
- Google27
- Amazon Web Services26
- Shentel10
- Fastly9
- Amazon6
Top Industries Hiring
- Technology & Software16
- Cybersecurity7
- Distribution & Wholesale2
- Retail1
- Fintech1
What Employers Look For
The qualifications that appear most often in customer solutions manager jobs.
- 3 to 5 years of experience in customer success, account management, or solutions consulting
- Proven ability to manage post-sale relationships and drive product adoption
- Experience with CRM platforms and customer success software
- Strong written and verbal communication skills for executive-level client interactions
- Ability to collaborate cross-functionally with sales, product, and engineering teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Solutions Manager Job Search
Quantify retention and expansion outcomes
Hiring managers for customer solutions manager roles want to see numbers tied to renewal rates, upsell revenue, or churn reduction. Pull specific outcomes from your current role and lead your resume bullets with those results, not just your daily responsibilities.
Tailor your resume to the product type
A customer solutions manager at a SaaS company and one at a hardware or services firm face different challenges. Read the job description carefully and mirror the product language so your resume reflects the exact context the employer operates in.
Apply early to roles that fit
Migrate Mate lists customer solutions manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies mid-growth not enterprise giants
Mid-stage companies hiring their first or second customer solutions manager give you broader scope and faster visibility. Search by company size and stage so you're applying where the role has real ownership rather than being one of dozens.
Prepare a client escalation story for interviews
Interviewers almost always ask how you've handled a difficult customer situation. Prepare a specific story that shows how you diagnosed the problem, aligned internal teams, and kept the relationship intact, with a clear outcome you can state plainly.
Negotiate scope before you negotiate compensation
In customer solutions manager offers, the account portfolio size and internal support structure matter as much as base pay. Ask directly how many accounts you'd own, what your escalation path looks like, and what tools the team uses before you accept.
Customer Solutions Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions managers?
Google, Amazon Web Services, and Shentel are hiring the most customer solutions managers right now, with openings concentrated in California, New York, and Washington, based on current listings on Migrate Mate as of November 2026. Demand is strongest at software, telecommunications, and financial services companies scaling their post-sale teams.
How many customer solutions manager jobs are remote?
About 76% of customer solutions manager openings are fully remote or hybrid as of November 2026, reflecting the role's reliance on digital communication tools rather than on-site presence. Sub-specializations in technical onboarding and enterprise account management tend to have the highest share of remote and hybrid arrangements.
How do you become a customer solutions manager?
Most customer solutions managers start in a customer-facing role such as customer support, inside sales, or implementation specialist, then move into account management or customer success. Building familiarity with the product lifecycle, developing skills in stakeholder communication, and demonstrating ownership of client outcomes are the clearest paths to landing the manager title.
Can you get a customer solutions manager job with little experience?
Yes, especially at companies that promote internally from support or implementation teams. Focus your application on transferable skills like problem-solving under pressure, cross-functional coordination, and any measurable client outcomes you've owned. Associate or junior-level customer solutions manager roles are real entry points, and framing your experience around client impact rather than tenure makes a meaningful difference.
What does the customer solutions manager interview process look like?
The process typically starts with a recruiter screen focused on your background and the company's product, followed by a hiring manager conversation that goes deeper on how you handle client relationships and internal escalations. Later rounds often include a panel with sales or product team members and a case study or role-play exercise simulating a difficult customer scenario.
Where can I find and apply to customer solutions manager jobs?
You can find and apply to customer solutions manager jobs on Migrate Mate, which lists current openings from companies across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
See All 226+ Customer Solutions Manager Jobs
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