Customer Solutions Manager Jobs
Customer Solutions Manager jobs are open across technology, telecommunications, financial services, and healthcare at levels from associate to senior and director, with specializations in enterprise accounts, technical onboarding, and post-sale client success. See the openings below and apply to the ones that match your experience.
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Role Summary
The Customer Solutions Architect is a new, purpose-built role in the Customer Success organization, part solutions architect, part solutions engineer, part trusted advisor. This person is the technical face of KlearNow to our customers, and the customer's advocate inside our Product and Engineering teams.
Most of the work is proactive and consultative. The Customer Solutions Architect builds a deep understanding of how each customer actually runs their customs and trade operations, then designs and refines platform configurations that fit those workflows. They lead customer training, run technical business reviews alongside the Customer Success Manager, and advise customers on how to get more value from the platform as their volumes, lanes, and compliance requirements change.
They own the technical understanding of the issue, reproduce and isolate root cause, translate it into terms Engineering can act on, and stay with it through resolution keeping the customer informed and confident throughout, and making sure they understand what changed and why.
This is a high-leverage, high-visibility role for someone who is equally credible in a debugging session and in front of a customer's VP of Supply Chain/Trade Compliance.
Core Responsibilities
Customer Advocacy and Relationship Leadership
Capture, structure, and prioritize customer feedback, feature requests, and friction points; maintain a clear view of what customers need and why.
Represent the customer in product planning discussions, backlog reviews, and roadmap conversations with data and specific examples.
Demonstrate value realization of KlearNow solutions through ongoing customer engagement and success planning.
Relay customer feedback, technical blockers, and solution gaps internally to influence product direction.
Customer Enablement and Training
Design and deliver platform training for new and existing customers including onboarding sessions, role-based workshops, admin deep-dives, and refresher training after releases.
Develop and deliver reusable technical collateral, POVs, and hands-on engagements tailored to customer needs.
Advise customers on platform configuration and best practices so their setup reflects their actual operational workflows.
Collaborate with customers to identify net-new use cases and align the KlearNow platform with long-term strategies.
Solutions Design and Cross-Functional Partnership
Partner with Customer Success Managers on account health, renewal risk tied to technical issues, and expansion opportunities that require technical validation.
Support Sales and Solution Consulting on technical questions for existing accounts, including scoping for expansions.
Technical Liaison and Issue Resolution
Serve as the primary technical point of contact between assigned customers and internal Product and Engineering teams.
Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR.
Align technical execution with account team strategy and customer success goals, ensuring long-term platform expansion.
Drive escalations end to end: own the internal follow-through, set and manage customer expectations on timelines, and communicate status until closure.
Partner with Support on complex or repeat issues, and help define when an issue belongs in Support versus Engineering.
Required and Preferred Qualification
6–10 years in a customer-facing technical role: solutions architect, solutions engineer, technical account manager, implementation engineer, or technical support engineer.
Demonstrated ability to own technical escalations and coordinate resolution across Support, Product, and Engineering.
Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels.
Excellent written and verbal communication. Able to explain a technical problem to an engineer and a business impact to an executive in the same day.
Proven experience delivering training or enablement to customer audiences of varying technical skill.
Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being defined as it is built.
Bachelor's degree in a technical or business field, or equivalent practical experience.
Preferred Qualifications
Domain experience in customs brokerage, freight forwarding, trade compliance, or logistics technology. Familiarity with customs entries and global trade compliance.
Exposure to AI/ML-enabled products and how to set customer expectations around model-driven output.
Experience helping stand up a new function, playbook, or process from scratch.
Competitive base salary + variable compensation tied to retention and expansion targets
Equity participation
Remote-first work environment
Health, dental, and vision benefits
Professional development support including trade compliance and SaaS CS certifications
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Role Summary
The Customer Solutions Architect is a new, purpose-built role in the Customer Success organization, part solutions architect, part solutions engineer, part trusted advisor. This person is the technical face of KlearNow to our customers, and the customer's advocate inside our Product and Engineering teams.
Most of the work is proactive and consultative. The Customer Solutions Architect builds a deep understanding of how each customer actually runs their customs and trade operations, then designs and refines platform configurations that fit those workflows. They lead customer training, run technical business reviews alongside the Customer Success Manager, and advise customers on how to get more value from the platform as their volumes, lanes, and compliance requirements change.
They own the technical understanding of the issue, reproduce and isolate root cause, translate it into terms Engineering can act on, and stay with it through resolution keeping the customer informed and confident throughout, and making sure they understand what changed and why.
This is a high-leverage, high-visibility role for someone who is equally credible in a debugging session and in front of a customer's VP of Supply Chain/Trade Compliance.
Core Responsibilities
Customer Advocacy and Relationship Leadership
Capture, structure, and prioritize customer feedback, feature requests, and friction points; maintain a clear view of what customers need and why.
Represent the customer in product planning discussions, backlog reviews, and roadmap conversations with data and specific examples.
Demonstrate value realization of KlearNow solutions through ongoing customer engagement and success planning.
Relay customer feedback, technical blockers, and solution gaps internally to influence product direction.
Customer Enablement and Training
Design and deliver platform training for new and existing customers including onboarding sessions, role-based workshops, admin deep-dives, and refresher training after releases.
Develop and deliver reusable technical collateral, POVs, and hands-on engagements tailored to customer needs.
Advise customers on platform configuration and best practices so their setup reflects their actual operational workflows.
Collaborate with customers to identify net-new use cases and align the KlearNow platform with long-term strategies.
Solutions Design and Cross-Functional Partnership
Partner with Customer Success Managers on account health, renewal risk tied to technical issues, and expansion opportunities that require technical validation.
Support Sales and Solution Consulting on technical questions for existing accounts, including scoping for expansions.
Technical Liaison and Issue Resolution
Serve as the primary technical point of contact between assigned customers and internal Product and Engineering teams.
Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR.
Align technical execution with account team strategy and customer success goals, ensuring long-term platform expansion.
Drive escalations end to end: own the internal follow-through, set and manage customer expectations on timelines, and communicate status until closure.
Partner with Support on complex or repeat issues, and help define when an issue belongs in Support versus Engineering.
Required and Preferred Qualification
6–10 years in a customer-facing technical role: solutions architect, solutions engineer, technical account manager, implementation engineer, or technical support engineer.
Demonstrated ability to own technical escalations and coordinate resolution across Support, Product, and Engineering.
Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels.
Excellent written and verbal communication. Able to explain a technical problem to an engineer and a business impact to an executive in the same day.
Proven experience delivering training or enablement to customer audiences of varying technical skill.
Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being defined as it is built.
Bachelor's degree in a technical or business field, or equivalent practical experience.
Preferred Qualifications
Domain experience in customs brokerage, freight forwarding, trade compliance, or logistics technology. Familiarity with customs entries and global trade compliance.
Exposure to AI/ML-enabled products and how to set customer expectations around model-driven output.
Experience helping stand up a new function, playbook, or process from scratch.
Competitive base salary + variable compensation tied to retention and expansion targets
Equity participation
Remote-first work environment
Health, dental, and vision benefits
Professional development support including trade compliance and SaaS CS certifications
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Solutions Manager Jobs by Experience Level
Top Cities Hiring Customer Solutions Managers
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Find JobsCustomer Solutions Manager Job Market
Who's Hiring
- Amazon Web Services44
- Fastly25
- Google19
- Westinghouse Electric Company4
- AbbVie3
Top Industries Hiring
- Technology & Software46
- Cybersecurity23
- Distribution & Wholesale11
- Artificial Intelligence5
- Electronics & Hardware3
What Employers Look For
The qualifications that appear most often in customer solutions manager jobs.
- 3 to 5 years of experience in customer success, account management, or solutions consulting
- Proven ability to manage post-sale relationships and drive product adoption
- Experience with CRM platforms and customer success software
- Strong written and verbal communication skills for executive-level client interactions
- Ability to collaborate cross-functionally with sales, product, and engineering teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Solutions Manager Job Search
Quantify retention and expansion outcomes
Hiring managers for customer solutions manager roles want to see numbers tied to renewal rates, upsell revenue, or churn reduction. Pull specific outcomes from your current role and lead your resume bullets with those results, not just your daily responsibilities.
Tailor your resume to the product type
A customer solutions manager at a SaaS company and one at a hardware or services firm face different challenges. Read the job description carefully and mirror the product language so your resume reflects the exact context the employer operates in.
Apply early to roles that fit
Migrate Mate lists customer solutions manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies mid-growth not enterprise giants
Mid-stage companies hiring their first or second customer solutions manager give you broader scope and faster visibility. Search by company size and stage so you're applying where the role has real ownership rather than being one of dozens.
Prepare a client escalation story for interviews
Interviewers almost always ask how you've handled a difficult customer situation. Prepare a specific story that shows how you diagnosed the problem, aligned internal teams, and kept the relationship intact, with a clear outcome you can state plainly.
Negotiate scope before you negotiate compensation
In customer solutions manager offers, the account portfolio size and internal support structure matter as much as base pay. Ask directly how many accounts you'd own, what your escalation path looks like, and what tools the team uses before you accept.
Customer Solutions Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions managers?
Amazon Web Services, Fastly, and Google are hiring the most customer solutions managers right now, with openings concentrated in California, New York, and Texas, based on current listings on Migrate Mate as of August 2026. Demand is strongest at software, telecommunications, and financial services companies scaling their post-sale teams.
How many customer solutions manager jobs are remote?
About 70% of customer solutions manager openings are fully remote or hybrid as of August 2026, reflecting the role's reliance on digital communication tools rather than on-site presence. Sub-specializations in technical onboarding and enterprise account management tend to have the highest share of remote and hybrid arrangements.
How do you become a customer solutions manager?
Most customer solutions managers start in a customer-facing role such as customer support, inside sales, or implementation specialist, then move into account management or customer success. Building familiarity with the product lifecycle, developing skills in stakeholder communication, and demonstrating ownership of client outcomes are the clearest paths to landing the manager title.
Can you get a customer solutions manager job with little experience?
Yes, especially at companies that promote internally from support or implementation teams. Focus your application on transferable skills like problem-solving under pressure, cross-functional coordination, and any measurable client outcomes you've owned. Associate or junior-level customer solutions manager roles are real entry points, and framing your experience around client impact rather than tenure makes a meaningful difference.
What does the customer solutions manager interview process look like?
The process typically starts with a recruiter screen focused on your background and the company's product, followed by a hiring manager conversation that goes deeper on how you handle client relationships and internal escalations. Later rounds often include a panel with sales or product team members and a case study or role-play exercise simulating a difficult customer scenario.
Where can I find and apply to customer solutions manager jobs?
You can find and apply to customer solutions manager jobs on Migrate Mate, which lists current openings from companies across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
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Find roles that match your experience and apply in just a few clicks.
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