Customer Solutions Manager Jobs
Customer Solutions Manager jobs are open across SaaS, telecommunications, financial services, and healthcare, at levels from associate to director, with specializations in enterprise accounts, technical onboarding, and post-sale client success. Find a role that fits from the openings below and apply directly.
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Showing 5 of 541+ Customer Solutions Manager jobs
DESCRIPTION
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
At AWS, we embrace our differences. We are committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
The successful candidate will:
- Contribute to business and technical discussions and ask relevant questions to uncover dependencies.
- Have working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Have some experience and/or deeper understanding in at least one technology area.
- Consider the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporate these requirements into recommendations.
- Convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
- Actively participate in customer technical discussions and provide guidance on best practices.
- See patterns; make connections to improve program/process efficiency. Know what solutions exist elsewhere and how they can be connected.
- Have an understanding of relevant services and/or products, or similar industry technology.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Travel up to 30% of the time
PREFERRED QUALIFICATIONS
- 2+ years of professional work experience, or experience with AWS services or other cloud offerings
- Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually
USA, CA, Santa Monica - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually
DESCRIPTION
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
At AWS, we embrace our differences. We are committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
The successful candidate will:
- Contribute to business and technical discussions and ask relevant questions to uncover dependencies.
- Have working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Have some experience and/or deeper understanding in at least one technology area.
- Consider the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporate these requirements into recommendations.
- Convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
- Actively participate in customer technical discussions and provide guidance on best practices.
- See patterns; make connections to improve program/process efficiency. Know what solutions exist elsewhere and how they can be connected.
- Have an understanding of relevant services and/or products, or similar industry technology.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Travel up to 30% of the time
PREFERRED QUALIFICATIONS
- 2+ years of professional work experience, or experience with AWS services or other cloud offerings
- Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually
USA, CA, Santa Monica - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually
See All 541+ Customer Solutions Manager Jobs
Jump back to the full list of openings and apply to any customer solutions manager role that fits.
Find JobsCustomer Solutions Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Bank of America41
- H&M Selling Solutions28
- Robert Half21
- Motorola Solutions20
- TikTok14
Top Industries Hiring
- Technology & Software198
- Banking & Financial Services58
- Manufacturing45
- Consulting & Professional Services37
- Retail29
What Employers Look For
The qualifications that appear most often in customer solutions manager jobs.
- 3-5 years of experience in customer success, account management, or solutions consulting
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage and grow a portfolio of client accounts
- Strong written and verbal communication skills with executive-level stakeholders
- Bachelor's degree in business, communications, or a related field
- Experience with onboarding workflows, QBRs, and renewal management processes
Tips for Your Customer Solutions Manager Job Search
Quantify your retention and expansion results
Customer solutions manager resumes that land interviews show measurable outcomes: renewal rates improved, upsell revenue generated, or churn reduced. Pull those numbers from your CRM reports now, before you start applying, so your resume reflects real impact.
Tailor your resume to the product type
Enterprise SaaS roles want proof you've managed complex implementations with multiple stakeholders. SMB-focused roles want speed and volume. Read the job posting closely and adjust your bullets to mirror the customer segment and product complexity they describe.
Apply early to roles that fit
Migrate Mate lists customer solutions manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional coordination experience
Customer solutions managers are evaluated on how well they connect product, sales, and support teams on behalf of clients. Your resume and cover letter should name specific cross-functional projects you led or contributed to, not just client-facing wins.
Prepare a customer escalation story for interviews
Interviewers for this role almost always ask how you handled a difficult client situation. Prepare two or three specific examples where you de-escalated, recovered a relationship, or turned a complaint into a renewed contract, with a clear outcome.
Negotiate using customer portfolio scope
When discussing compensation, anchor your ask to the size and complexity of the book of business you'll manage. A role covering enterprise accounts with multi-year contracts supports a stronger case than pointing to years of experience alone.
Customer Solutions Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions managers?
The companies hiring the most customer solutions managers right now include Bank of America, H&M Selling Solutions, and Robert Half, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of June 2026. Demand is particularly concentrated in SaaS and enterprise software companies scaling their post-sale teams.
How many customer solutions manager jobs are remote?
About 30% of customer solutions manager openings are fully remote or hybrid as of June 2026, reflecting how much of this role operates through digital touchpoints rather than in-person client visits. Roles focused on onboarding and technical implementation tend to offer the most remote flexibility, while enterprise account-facing positions more often require occasional on-site presence.
How do you become a customer solutions manager?
Start by building experience in a customer-facing role such as customer support, inside sales, or implementation specialist. From there, move into a customer success associate or account coordinator position where you manage a client portfolio. Develop fluency with a CRM platform, learn to run QBRs, and demonstrate you can own renewals and expansions independently before pursuing a manager title.
Can you get hired as a customer solutions manager without direct experience?
Yes, but you'll need to reframe adjacent experience clearly. Support leads who have handled escalations, project coordinators who managed client-facing timelines, or sales development reps who have held discovery calls all have transferable skills. Target companies with formal customer success training programs or roles explicitly labeled 'associate' or 'junior,' and emphasize any data showing client outcomes you influenced.
What does the customer solutions manager interview process look like?
Most hiring processes include an initial recruiter screen, a hiring manager interview focused on customer scenarios and experience, and a final round that often includes a case study or role-play exercise where you handle a mock client escalation or present a success plan. Some companies add a panel interview with members from sales, product, or support to assess cross-functional fit.
Where can I find and apply to customer solutions manager jobs?
You can find and apply to customer solutions manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and the type of client portfolio you want to manage, then apply directly to each listing from the page.
See All 541+ Customer Solutions Manager Jobs
Jump back to the full list of openings and apply to any customer solutions manager role that fits.
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