Senior Level Customer Solutions Manager Jobs
Senior level customer solutions manager jobs place experienced professionals in charge of strategic account outcomes, cross-functional program delivery, and the teams or workstreams that execute against client commitments. Openings are concentrated across Technology & Software and Cybersecurity, with a mix of on-site, remote, and hybrid settings, and employers like Fastly and LG Electronics hiring at this level now.
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Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
LG Electronics is seeking Customer Program Managers to lead awarded automation programs from purchase order through customer acceptance for our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization. The Customer Program Manager is the customer's execution point of contact, owns the program schedule and milestones, and coordinates Engineering, headquarters, and partner deliverables to meet customer commitments. Our customers are manufacturing and logistics operations across automotive and EV, battery, semiconductor and electronics, logistics and fulfillment, aerospace and defense, industrial machinery, and other discrete manufacturing sectors. Commercial ownership remains with sales leadership, and technical design and installation remain with Engineering. This role is offered at Senior and Mid levels.
Responsibilities:
Program Execution
- Own the program schedule, milestones, and gate reviews from award through acceptance for autonomous mobile robot, automated transport, collaborative robot cell, simulation, and turnkey integration programs
- Serve as the execution point of contact for customer plant teams including manufacturing engineering, IT, and launch, and run recurring program status meetings
- Identify, track, and escalate program risks and issues with clear ownership and dates
Engineering, Headquarters, and Partner Coordination
- Track engineering deliverables such as drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule
- Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams
- Coordinate shipping, site readiness, and installation timing with Engineering and logistics
Scope, Acceptance, and Handoff
- Identify scope changes early, document impact on schedule and deliverables, and route them to the commercial team for evaluation
- Lead customer acceptance and buy off documentation and confirm invoicing milestones as they are achieved
- Transition completed programs to service and support with complete documentation and lessons learned
Senior level additionally
- Manage multiple concurrent programs across sites and lead customer executive program reviews
- Set program management standards, templates, and reporting for the team
Qualifications:
Education
- Bachelor's degree in Engineering, Business, Supply Chain, or related field
Experience
- Senior: 8+ years in program or project management for industrial automation, capital equipment, or manufacturing supplier launches
- Mid: 4+ years in the same fields
- Experience launching equipment or systems into OEM or large manufacturer plants, including gate reviews and customer acceptance
- Experience coordinating engineering teams, suppliers, and customer IT or security onboarding
- Familiarity with automotive launch processes such as APQP (preferred)
- Experience working with overseas engineering teams across time zones (preferred)
- PMP or equivalent certification (preferred)
Skills & Competencies
- Schedule and milestone discipline with clear written status reporting
- Confident customer facing communication, including delivering difficult schedule and scope news
- Strong organization across multiple workstreams and stakeholders
- Frequent domestic travel to customer sites
#LI-DR1
Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
LG Electronics is seeking Customer Program Managers to lead awarded automation programs from purchase order through customer acceptance for our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization. The Customer Program Manager is the customer's execution point of contact, owns the program schedule and milestones, and coordinates Engineering, headquarters, and partner deliverables to meet customer commitments. Our customers are manufacturing and logistics operations across automotive and EV, battery, semiconductor and electronics, logistics and fulfillment, aerospace and defense, industrial machinery, and other discrete manufacturing sectors. Commercial ownership remains with sales leadership, and technical design and installation remain with Engineering. This role is offered at Senior and Mid levels.
Responsibilities:
Program Execution
- Own the program schedule, milestones, and gate reviews from award through acceptance for autonomous mobile robot, automated transport, collaborative robot cell, simulation, and turnkey integration programs
- Serve as the execution point of contact for customer plant teams including manufacturing engineering, IT, and launch, and run recurring program status meetings
- Identify, track, and escalate program risks and issues with clear ownership and dates
Engineering, Headquarters, and Partner Coordination
- Track engineering deliverables such as drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule
- Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams
- Coordinate shipping, site readiness, and installation timing with Engineering and logistics
Scope, Acceptance, and Handoff
- Identify scope changes early, document impact on schedule and deliverables, and route them to the commercial team for evaluation
- Lead customer acceptance and buy off documentation and confirm invoicing milestones as they are achieved
- Transition completed programs to service and support with complete documentation and lessons learned
Senior level additionally
- Manage multiple concurrent programs across sites and lead customer executive program reviews
- Set program management standards, templates, and reporting for the team
Qualifications:
Education
- Bachelor's degree in Engineering, Business, Supply Chain, or related field
Experience
- Senior: 8+ years in program or project management for industrial automation, capital equipment, or manufacturing supplier launches
- Mid: 4+ years in the same fields
- Experience launching equipment or systems into OEM or large manufacturer plants, including gate reviews and customer acceptance
- Experience coordinating engineering teams, suppliers, and customer IT or security onboarding
- Familiarity with automotive launch processes such as APQP (preferred)
- Experience working with overseas engineering teams across time zones (preferred)
- PMP or equivalent certification (preferred)
Skills & Competencies
- Schedule and milestone discipline with clear written status reporting
- Confident customer facing communication, including delivering difficult schedule and scope news
- Strong organization across multiple workstreams and stakeholders
- Frequent domestic travel to customer sites
#LI-DR1
Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
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Senior Level Customer Solutions Manager Jobs: Frequently Asked Questions
How do I get a senior level customer solutions manager job?
Employers at this level look for candidates who have owned complex client relationships end-to-end, not just supported them. Demonstrating that you have led implementations, driven measurable retention or expansion outcomes, and mentored junior team members sets you apart. Highlight experience coordinating across product, sales, and engineering to resolve escalations and shape account strategy, since senior roles require that cross-functional credibility.
Which companies hire senior level customer solutions managers?
Companies hiring senior level customer solutions managers right now include Fastly and LG Electronics, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to concentrate in enterprise technology, professional services, and large B2B organizations where managing complex, high-value accounts requires dedicated senior oversight.
Are there remote senior level customer solutions manager jobs?
Yes, though availability varies by employer and sector. About 90% of senior level customer solutions manager openings are remote or hybrid as of November 2026, reflecting how much of this work centers on digital communication and cross-functional coordination. Some roles with significant enterprise client relationships do require periodic on-site presence or travel.
What makes a customer solutions manager role senior level?
Senior level customer solutions manager roles are distinguished by scope and ownership. Where mid-level roles focus on executing within defined accounts, senior roles involve setting the strategy for a portfolio, leading escalations, influencing product roadmaps based on client feedback, and mentoring junior managers. Employers expect you to operate with significant autonomy and to be accountable for retention and growth outcomes directly.
Which industries hire the most senior level customer solutions managers?
Senior level customer solutions manager roles concentrate in Technology & Software and Cybersecurity, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive demand at the senior level because their client relationships involve long implementation cycles, technical complexity, and high contract values that require experienced professionals to manage accountability end-to-end.