Senior Level Customer Solutions Manager Jobs
Senior level customer solutions manager jobs place experienced professionals in charge of strategic account outcomes, cross-functional program delivery, and the teams or workstreams that execute against client commitments. Openings are concentrated across Technology & Software, Cybersecurity, and Artificial Intelligence, with a mix of on-site, remote, and hybrid settings, and employers like Fastly, Google, and Amazon Web Services hiring at this level now.
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Showing 5 of 42+ Senior Level Customer Solutions Manager jobs
Qualifications:
- Bachelor's degree in computer science, Information Security, or a related field. Master's degree preferred.
- 10-15 years of experience in cybersecurity project/program delivery with significant experience in leadership and strategic roles including Cybersecurity Governance, risk management and strategy.
- Cybersecurity Expertise: Deep knowledge of cybersecurity principles, strategy, technologies, and methodologies across the cyber lifecycle.
- Leadership: Strong leadership and strategic planning skills to drive cybersecurity initiatives and deliver results.
- Client Management: Excellent communication and relationship-building skills to interact with senior executives and stakeholders.
- Problem-Solving: Analytical and critical thinking skills to assess complex cybersecurity issues and develop effective solutions.
- Project Management: Proficiency in managing large-scale cybersecurity projects, including scope, budget, and timeline management.
Compliance/Framework understanding in one or more of the following:
- NIST CSF, NIST 800-53, NIST 800-171, NIST 800-30, ISO 27001/2, HIPPA, GDPR, FFIEC, CIS, COBIT, HITRUST, CSA CCM, AICPA SOC 2, Third Party Risk Management, IT Risk Management
Industry Experience – significant experience in one or more of the following industries:
- Financial Services, Health & Life Sciences, Utilities, Oil & Gas, Retain, Public Sector, Mergers & Acquisitions
Want to learn more about Consulting & Security Services? Check us out on our platform:
https://www.wwt.com/consulting-services
https://www.wwt.com/category/security-transformation
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $127,00 to $160,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email taposting@wwt.com.
#LI-MP2
#LI-REMOTE
Requirements:Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 15,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
Position Overview:
The Security Lead Consultant will lead the delivery and growth of Security projects for large, complex organizations. They drive the delivery of security services & solutions that generate significant expansion of transformational work. This requires building strong relationships with customers by understanding their needs, helping to shape their technology and business solutions, and bringing the best of WWT to address their most critical business issues.
As a Lead Consultant, you will provide strategic leadership and project delivery expertise in cybersecurity, guiding clients and internal teams in developing and implementing robust security services and solutions. You will drive innovation, oversee complex projects, and serve as a liaison between the client and subject matter experts on cybersecurity practices and emerging threats. Travel up to 25%.
Essential Functions:
Engagement Leadership
- Work as part of a core team serving WWT's customers, including Consulting Services, Enterprise Architects, Managing Directors and Account Managers. They are responsible for Project Ownership and End Products, and contribute to the analysis, design, and implementation of business performance to ensure positive impact and sustainable results.
- Lead and manage delivery/project teams.
- Support and at times lead, development of scope, proposals and statement of work (SOW).
- Own the problem statement for the customers as leader of day-to-day services delivery.
- Own the documentation and organization responsibilities around complex projects, delivering strong analytical, quantitative and conceptual thinking skills and effective interpersonal and communication skills to ensure successful client projects & team performance.
Customer Success Practice Development
- Serve as the “face” of the WWT Solutions practice to both the internal WWT office and external customers.
- Work with the WWT account teams to educate them and help drive business development and sales.
Thought Leadership
- Develop relevant thought articles that helps establish WWT as experts across service offerings and demonstrates their value to new and existing client
- Become a trusted resource for WWT in your field of expertise
Go to Market/Sales Support
- Demonstrate thought leadership to develop a market position and build WWT's offerings.
- Actively pursue business opportunities at large, complex customers; work with clients and internal WWT Teams to develop and negotiate statements of work, including project scope, deliverables, timelines and costs.
- Understand customer needs and make recommendations at the BU/Division Head levels.
- Understand the breadth of what we sell so that we are bringing the best of WWT to the customer through developing, introducing and selling cross business services that help expand WWT's footprint.
- Develop strong relationships with WWT's core technology partners.
- Achieve revenue and profit growth for the practice.
People/Team Management
- Mentor and develop junior team members.
Qualifications:
- Bachelor's degree in computer science, Information Security, or a related field. Master's degree preferred.
- 10-15 years of experience in cybersecurity project/program delivery with significant experience in leadership and strategic roles including Cybersecurity Governance, risk management and strategy.
- Cybersecurity Expertise: Deep knowledge of cybersecurity principles, strategy, technologies, and methodologies across the cyber lifecycle.
- Leadership: Strong leadership and strategic planning skills to drive cybersecurity initiatives and deliver results.
- Client Management: Excellent communication and relationship-building skills to interact with senior executives and stakeholders.
- Problem-Solving: Analytical and critical thinking skills to assess complex cybersecurity issues and develop effective solutions.
- Project Management: Proficiency in managing large-scale cybersecurity projects, including scope, budget, and timeline management.
Compliance/Framework understanding in one or more of the following:
- NIST CSF, NIST 800-53, NIST 800-171, NIST 800-30, ISO 27001/2, HIPPA, GDPR, FFIEC, CIS, COBIT, HITRUST, CSA CCM, AICPA SOC 2, Third Party Risk Management, IT Risk Management
Industry Experience – significant experience in one or more of the following industries:
- Financial Services, Health & Life Sciences, Utilities, Oil & Gas, Retain, Public Sector, Mergers & Acquisitions
Want to learn more about Consulting & Security Services? Check us out on our platform:
https://www.wwt.com/consulting-services
https://www.wwt.com/category/security-transformation
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $127,00 to $160,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email taposting@wwt.com.
#LI-MP2
#LI-REMOTE
Requirements:Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 15,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
Position Overview:
The Security Lead Consultant will lead the delivery and growth of Security projects for large, complex organizations. They drive the delivery of security services & solutions that generate significant expansion of transformational work. This requires building strong relationships with customers by understanding their needs, helping to shape their technology and business solutions, and bringing the best of WWT to address their most critical business issues.
As a Lead Consultant, you will provide strategic leadership and project delivery expertise in cybersecurity, guiding clients and internal teams in developing and implementing robust security services and solutions. You will drive innovation, oversee complex projects, and serve as a liaison between the client and subject matter experts on cybersecurity practices and emerging threats. Travel up to 25%.
Essential Functions:
Engagement Leadership
- Work as part of a core team serving WWT's customers, including Consulting Services, Enterprise Architects, Managing Directors and Account Managers. They are responsible for Project Ownership and End Products, and contribute to the analysis, design, and implementation of business performance to ensure positive impact and sustainable results.
- Lead and manage delivery/project teams.
- Support and at times lead, development of scope, proposals and statement of work (SOW).
- Own the problem statement for the customers as leader of day-to-day services delivery.
- Own the documentation and organization responsibilities around complex projects, delivering strong analytical, quantitative and conceptual thinking skills and effective interpersonal and communication skills to ensure successful client projects & team performance.
Customer Success Practice Development
- Serve as the “face” of the WWT Solutions practice to both the internal WWT office and external customers.
- Work with the WWT account teams to educate them and help drive business development and sales.
Thought Leadership
- Develop relevant thought articles that helps establish WWT as experts across service offerings and demonstrates their value to new and existing client
- Become a trusted resource for WWT in your field of expertise
Go to Market/Sales Support
- Demonstrate thought leadership to develop a market position and build WWT's offerings.
- Actively pursue business opportunities at large, complex customers; work with clients and internal WWT Teams to develop and negotiate statements of work, including project scope, deliverables, timelines and costs.
- Understand customer needs and make recommendations at the BU/Division Head levels.
- Understand the breadth of what we sell so that we are bringing the best of WWT to the customer through developing, introducing and selling cross business services that help expand WWT's footprint.
- Develop strong relationships with WWT's core technology partners.
- Achieve revenue and profit growth for the practice.
People/Team Management
- Mentor and develop junior team members.
See All 42 Senior Level Customer Solutions Manager Jobs
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Find JobsSenior Level Customer Solutions Manager Job Market
Who's Hiring
- Fastly28
- Google4
- Amazon Web Services2
- Apple1
- MetLife1
Top Industries Hiring
- Technology & Software36
- Cybersecurity25
- Artificial Intelligence4
- Insurance2
- Distribution & Wholesale2
Senior Level Customer Solutions Manager Jobs: Frequently Asked Questions
How do I get a senior level customer solutions manager job?
Employers at this level look for candidates who have owned complex client relationships end-to-end, not just supported them. Demonstrating that you have led implementations, driven measurable retention or expansion outcomes, and mentored junior team members sets you apart. Highlight experience coordinating across product, sales, and engineering to resolve escalations and shape account strategy, since senior roles require that cross-functional credibility.
Which companies hire senior level customer solutions managers?
Companies hiring senior level customer solutions managers right now include Fastly, Google, and Amazon Web Services, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to concentrate in enterprise technology, professional services, and large B2B organizations where managing complex, high-value accounts requires dedicated senior oversight.
Are there remote senior level customer solutions manager jobs?
Yes, though availability varies by employer and sector. About 86% of senior level customer solutions manager openings are remote or hybrid as of July 2026, reflecting how much of this work centers on digital communication and cross-functional coordination. Some roles with significant enterprise client relationships do require periodic on-site presence or travel.
What makes a customer solutions manager role senior level?
Senior level customer solutions manager roles are distinguished by scope and ownership. Where mid-level roles focus on executing within defined accounts, senior roles involve setting the strategy for a portfolio, leading escalations, influencing product roadmaps based on client feedback, and mentoring junior managers. Employers expect you to operate with significant autonomy and to be accountable for retention and growth outcomes directly.
Which industries hire the most senior level customer solutions managers?
Senior level customer solutions manager roles concentrate in Technology & Software, Cybersecurity, and Artificial Intelligence, based on current listings on Migrate Mate as of July 2026. These sectors tend to drive demand at the senior level because their client relationships involve long implementation cycles, technical complexity, and high contract values that require experienced professionals to manage accountability end-to-end.