Senior Level Professional Services Engineer Jobs

INTRODUCTION

Toshiba Global Commerce Solutions is seeking a Director of Revenue Growth – Professional Services to drive revenue growth of our Professional Services offerings in support of our sales force, as we expand adoption of the ELERA software platform among retail clients. This role owns the solutioning process that enables Professional Services to effectively support the sales cycle—from early opportunity shaping through signature—and works closely with Client Success to grow existing accounts.

BASIC QUALIFICATIONS

- 8+ years in professional services, sales, or revenue-focused roles, ideally in enterprise software and/or services companies
- Experience managing or coordinating consulting or sales-facing teams in a matrixed environment
- Experience owning or improving a solutioning/sales process, including applying AI or automation to scale repeatable practices
- Strong relationship-management skills, with experience advising strategic accounts directly
- Strong analytical and cross-functional influencing skills
- Familiarity with retail technology, POS, or commerce platforms a plus

PREFERRED QUALIFICATIONS

Key Responsibilities

Team Leadership & Client Segments

- Manage/coordinate a team of Consulting Partners dedicated to the largest strategic services accounts, advising clients directly and driving expansion within those accounts
- Manage/coordinate a team of Professional Services Opportunity Owners responsible for deal solutioning, from opportunity qualification through signature
- Work across client segments to ensure appropriate coverage and prioritization based on deal size, complexity, and strategic value

Sales Support & Solutioning

- Own the PS solutioning and sales process end-to-end, ensuring consistent, high-quality support for the sales force throughout the deal cycle
- Partner directly with sales teams to shape, scope, and position PS offerings within opportunities
- Identify opportunities to apply AI and automation to the solutioning and sales process to improve speed, consistency, and repeatability
- Develop and maintain playbooks, templates, and tools that scale solutioning quality across the team

Account Growth & Cross-Functional Collaboration

- Partner closely with Client Success teams to identify and pursue expansion opportunities within existing accounts
- Collaborate with Sales leadership to align PS resourcing and solutioning support with pipeline priorities and revenue targets
- Develop metrics and reporting to track PS's contribution to new and expansion revenue, solutioning velocity, and deal win rates
- Represent PS revenue growth performance and process improvements in executive planning and revenue forecasting discussions

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)