Service Team Lead Jobs in Michigan

At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Join us on our One Perrigo journey as we evolve to win in self-care.

Description Overview

As Team Lead – Employee Lifecycle Services, you will be part of our People Solutions function, our winning team of HR Rockstars with the mission of championing the design and execution of HR services that deliver value to the organization, while driving efficiency, effectiveness, and delivering a superior employee experience throughout all the moments that matter.

This is a working leader role that will supervise a team of HR Professionals responsible for:

• Providing excellent support to Perrigo employees on all their HR related queries,
• Ensuring the administration that underpins all employee lifecycle processes, from Hire to Exit, is completed accurately, on time, in full compliance with legal and internal requirements and to full stakeholder satisfaction.

Scope of the Role

• Provide daily direction and coaching, aiding with prioritization and fostering an environment of teamwork, engagement and development
• Manage busy service request queues, triaging, assigning, and resolving inquiries and support requests raised by Perrigo employees, managers, and HR colleagues
• Monitor team workload ensuring it is fairly distributed and in line with team members’ capacity & capabilities (e.g. languages)
• Act as a point of escalation for the employee lifecycle coordinators, engaging relevant specialist and/or expert teams when required, and further escalating when justified
• Oversee end-to-end lifecycle case administration (onboarding, offboarding, cross-boarding, etc.) ensuring People Solutions Standard Operating Procedures are correctly leveraged to provide superior employee, manager and candidate experience
• Ensure employees’ information is adequately maintained across HR systems, in full compliance with GDPR/Data privacy & protection regulations, legal requirements and Perrigo standards. Ensure all necessary details are transmitted to payroll teams to ensure accurate payroll processing
• Oversee maintenance of electronic files ensuring that folders are kept as streamlined as possible – regularly archiving and purging information in line with Perrigo standards as well as GDPR/Data privacy & protection regulations
• Monitor immigration compliance over the lifecycle of employees in all countries under your domain, flagging any upcoming renewals and potential issues and escalating to relevant specialists as appropriate.
• Proactively ensure all self-service information and guidance on all employee lifecycle processes is up to date, relevant and accessible to all Employees and People Managers
• Ensure a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times. Role model this with your team.
• Manage adherence to defined KPIs including SLAs, leveraging leading measures to identify potential issues as early as possible and ensuring they are resolved in a timely manner and in line with People Solutions governance and escalation process
• Analyze and report on teams’ performance, celebrating achievements, identifying opportunities for improvement, and undertaking appropriate actions
• Proactively analyze case data to identify patterns or trends
• Maintain excellent relationship with stakeholders providing them with meaningful and actionable insights that can help improve process performance end-to-end
• Ensure high quality collaboration with all other People Solutions teams to ensure alignment and consistency of services delivered
• Foster a culture of service excellence with your team and peers, role-modelling this and coaching your team members to deliver true best in class services to all
• Foster a culture of knowledge management through maintaining comprehensive standard operating procedures and/or work instructions to allow efficient & effective service delivery for each services provided by Employee Lifecycle Service Delivery Team, ensuring country specific variations are fully understood and documented
• Actively participate to the validation and testing of our new technology releases

Experience Required

• Bachelor’s degree in Business, Human Resources or related field highly preferred.
• Previous demonstrated leadership ability and experience highly preferred.

Additional Skills:

• Ability to manage cases, oversee multiple workloads and resolve complex multi-step processes.
• Experience of working in a multi-national, multi-lingual and culturally diverse environment, both locally and remotely serviced.
• Robust analytical skills to work proactively to address rising trends and areas of interest, query and concern.
• Excellent knowledge of case management practices and systems and all of the advanced functionality it provides.
• Comfortable ensuring all stakeholders are fully trained on correct employee lifecycle process requirements to ensure a 'right first time' way of working.
• Continuous Improvement mindset
• Comfortable giving feedback to individuals and small groups where necessary to ensure processes continue to be effective and efficient.
• Able to proactively use problem solving skills to help resolve data errors and issues and ensure knowledge is shared with stakeholders and colleagues within the wider Employee lifecycle section.
• Be a visible model of leadership & champion Perrigo values.
• Efficient use of MS office and other key business tools.
• Word to build template documents, produce mail merges, letters, contracts etc.
• Outlook to apply rules and manage folders, scheduling and diaries, build standardized templates.
• Excel including FX functions, pivots, charts, data analysis and presentation into day-to-day work.
• PowerPoint for effective presentation of data including graphs and charts.
• Visio to maintain process documentation.
• SharePoint to upload shared materials and share and engage with projects and other functions.
• Previous experience with SAP SuccessFactors (in particular Employee Central) would be a significant advantage.
• Previous experience with a case management system.

Benefits

We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Find out more about Total Rewards at Perrigo.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here

Applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) All application materials, including resumes and CVs, must be submitted in English. Thank you.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo