Servicenow Software Engineer Jobs in North Carolina

Company Overview

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

ROLE AND RESPONSIBILITIES

The Integration Engineer is responsible for designing, building, and sustaining the interfaces that connect the Service-Aware Operating Model to the broader enterprise technology ecosystem. This role enables reliable movement of configuration, telemetry, event, and operational data between platforms so that service context can be trusted across workflows, analytics, and automation. The Integration Engineer specializes in external connectivity, data movement, transformation, and resilience across system boundaries.

Enterprise Integration Design & Delivery

• Design and implement bidirectional integrations between the platform and external systems that contribute data, events, ownership context, or workflow triggers.
• Establish patterns for reliable data exchange across cloud, infrastructure, monitoring, asset, and operational platforms.
• Ensure integration behavior supports service-aware use cases without introducing unnecessary coupling or fragility.

API Engineering & Data Transformation

• Develop and maintain APIs, connectors, transformation logic, and message handling capabilities that normalize data for service-aware consumption.
• Map and translate source data into governed service, configuration, and operational models.
• Implement validation, error handling, retry patterns, and traceability to improve reliability and supportability.

Event, Telemetry & Operational Signal Ingestion

• Enable ingestion of alerts, events, telemetry, and inventory signals required for service visibility and impact-aware operations.
• Support correlation and enrichment patterns that improve the usefulness of incoming operational data.
• Ensure high-volume ingestion pathways are stable, scalable, and observable.

Engineering Standards, Testing & Delivery Discipline

• Apply software engineering rigor to integration development through version control, testing, pipeline automation, and repeatable release practices.
• Improve maintainability by standardizing reusable integration patterns and reducing one-off solutions.
• Document integration dependencies, support models, and operational run conditions.

Resilience & Operational Continuity

• Monitor integration health, identify failure patterns, and improve recovery and recoverability mechanisms.
• Partner with adjacent engineering teams to address throughput, latency, and reliability issues before they impair operational outcomes.

BASIC QUALIFICATIONS

• 5 years’ experience in integration engineering, API development, or backend systems engineering.
• Strong proficiency in modern integration patterns, data transformation, and resilient interface design.
• Experience connecting enterprise platforms using APIs, middleware, scripted integrations, or event-driven patterns.
• Proven ability to build scalable, observable, and supportable integrations in complex environments.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA

PREFERRED QUALIFICATIONS

• Bachelor’s Degree preferred.
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with event streaming, telemetry pipelines, and operational data integration.
• Background in highly regulated, high-availability, or operationally complex environments.
• Relevant engineering or integration certifications.

Equal Opportunity Employer

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.