Software Support Specialist Jobs in Birmingham, AL

Job Overview

We are seeking a proactive and skilled IT Support Technician - II to join our dynamic technology team. In this role, you will be the frontline problem solver, providing expert technical support to ensure seamless operation of IT systems across the organization. Your expertise will help maintain a robust IT infrastructure, troubleshoot equipment and software issues, and deliver exceptional customer service to end-users. This position offers an exciting opportunity to work with cutting-edge technology and contribute to a fast-paced environment that values innovation and teamwork.

Key Responsibilities:

- IT support for the US based users of the Ringmetall Group.

- Implementation of the global Ringmetall group IT strategy.

- Administration of network systems, Windows systems and Microsoft cloud services.

- Manage and prioritize submitted tickets.

- Perform In-depth diagnostics, troubleshooting, and root cause analysis on escalated issues. Implement permanent fixes or workarounds.

- Selection, procurement and support of hardware and software components.

- Manage device imaging, software deployment, and patching of endpoints.

- Manage network equipment; deployment, patching, and troubleshooting.

- Close coordination and management of external service providers.

- Preparation of IT and system documentation.

- Training of users in existing and new applications.

- Independent assumption of IT projects and creation of solution concepts.

- Ensuring IT security while considering data protection requirements.

Education:

A high school diploma or GED is required; Completed training as an IT specialist or computer science degree

Experience:

- Professional experience in the IT environment, focus on Microsoft technologies.

- 3+ years of IT support or help desk experience. With 1-2 years of handling advanced/complex technical issues.

- M365 especially Teams, SharePoint, Exchange.

- Microsoft Dynamics 365 Business Central.

- Azure, IaaS, and Azure Active Directory.

- Networking, Firewall, VLAN, VPN, SDWAN, MPLS.

- Virtualization with VMWare or Hyper-V.

- Experience in IT service management and ITIL is helpful.

Skills:

- Strong ability to work in a global international team

- Independent work

- Good communication

- Fun and enthusiasm for new technologies.

Physical Demands:

- The ability to communicate orally with management and other co-workers is crucial.

- Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.

- Occasional lifting of up to 50 lbs. is required.

- Must be able to travel via air plane or vehicle to other US locations.

Join us as an IT Support Technician - II if you’re passionate about solving complex technical challenges while delivering outstanding customer service! Your expertise will be instrumental in maintaining a resilient IT environment that empowers our organization’s success every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Application Question(s):

• How many year's experience do you have with TCP/IP, DNS, DHCP?
• How many year's experience do you in LAN/WAN configurations?

Experience:

• ERP systems: 3 years (Required)
• CNC: 2 years (Preferred)
• PLC: 3 years (Preferred)

License/Certification:

• CompTIA A+ (Required)
• CompTIA Advanced Security Practitioner (Preferred)

Ability to Commute:

• Birmingham, AL 35235 (Required)

Work Location: Hybrid remote in Birmingham, AL 35235