Software Support Specialist Jobs
Software Support Specialist jobs are open across healthcare, fintech, enterprise software, and managed services, from entry-level help desk roles to senior and lead positions, with specializations in SaaS platforms, CRM systems, and technical onboarding. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 31+ Software Support Specialist jobs
Location: Remote
About the job
Storable is seeking a Software Support Specialist to join our collaborative and committed Support team that breathes self-storage.
As a Software Support Specialist, you will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products.
You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy yet critical thinking skills, you will analyze, investigate, and resolve complex issues with clients. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle.
Shift Days:
- Working Days: Monday - Friday
- Days Off: Saturday + Sunday
Shift Hours: 10:00am – 7:00pm EST
What you'll do:
Incident Handling
- Primarily communicate on the phone with clients to understand their questions and/or concerns and register incidents received phone in the CRM system
- Secondarily manage a small amount of email cases daily that are assigned to you and call the customer to resolve if needed
- Classify incidents based on severity and priority
- Utilize existing Knowledge Base, manuals or other reference materials to resolve incidents
- Investigate and resolve incidents with no known solution
- Collaborate with other team members to assist them with resolution of incidents
- Contribute and update our Knowledge Base and Communities
- Accept and retain ownership of requests, provide regular updates to support and/or customers on the status of each request and manage aging of assigned requests
- Ensure service level standards are achieved (as defined by the Technical Support management team)
- Handle interruptions well and move between tasks with ease while still meeting deadline
Incident Escalation
- Troubleshoot technical issues with clients using learned product knowledge and support processes
- Collaborate with Senior or Principle Support Engineers on complex cases when appropriate
- Replicate and log reported bugs in bug tracking system
- Escalate cases to Escalation or R&D Engineers when required
- Possess an intermediate understanding of the organization's products assigned, staying current with system information, changes and updates, and escalate more complex inquiries
- Work with more knowledgeable resources to ensure any case needing escalation has appropriate documentation and detail to effectively transition the case without inconvenience to the customer.
Customer Care
- Attend virtual and classroom based training classes
- Complete certifications for company products
- Complete training for complementary 3rd party products
- Use appropriate discretion in handling critical client calls and escalating calls to management
- Perform each duty above with our customers' satisfaction as your number one priority.
- Assist in training new Technical Support team members
- Contribute new content to the Support Knowledge base
- Work shift rotation to cover evenings, public holidays and weekends
What You'll Need:
- Bachelor's degree in Business Applications, Computer Science, or a related field is desired
- Computer/IT Certification a plus (or equivalent years of work experience)
- At least 2 years of product support experience, preferably in a support analyst or technical support position preferred
- Excellent interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances
- Excellent phone skills, which includes actively listening and developing effective questioning techniques to resolve issues
- Excellent knowledge of customer service principles and practices with previous customer service experience
- Proven ability to resolve escalated technical issues by quickly identifying problems, forming solutions, including customized solutions that are outside of the generally accepted use of a product function, and executing step-by-step troubleshooting procedures
- Excellent understanding of the general aspects of the job, including thorough knowledge of relevant software computer applications and equipment
- A positive, professional, solution-oriented, enthusiastic and team-oriented attitude
- Demonstrated ability to handle interruptions well and move between tasks with ease while still meeting deadlines
- Ability to follow department processes and procedures
- Experience utilizing CRM systems
Bonus Points:
- Advanced Website knowledge, DNS + AWS backend experience
- Intermediate desktop OS knowledge, understanding file paths on a local PC
- Experience using remote tools to troubleshoot
- Basic knowledge of how businesses reconcile payments and revenue
- Intermediate network communication, network security, network administration and wireless networking knowledge
- Understanding of payment processing, troubleshooting EMV devices
- Proficiency supporting multiple versions of Windows
- Proficiency supporting several major web browsers such as Internet Explorer, Chrome, Firefox or Safari
All applicants must be currently authorized to work in the United States on a full-time basis.
Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.
About Us:
At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at www.storable.com.
Benefits and Perks:
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days, 100% vested after 1 year.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation policy.
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: To protect yourself from fraudulent activities, please consider the following:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in "@storable.com." Be cautious of any communication that doesn't match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it's a red flag.
- Verification: If you're uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.
Your security and trust are paramount to us. If you suspect you've been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com
Location: Remote
About the job
Storable is seeking a Software Support Specialist to join our collaborative and committed Support team that breathes self-storage.
As a Software Support Specialist, you will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products.
You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy yet critical thinking skills, you will analyze, investigate, and resolve complex issues with clients. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle.
Shift Days:
- Working Days: Monday - Friday
- Days Off: Saturday + Sunday
Shift Hours: 10:00am – 7:00pm EST
What you'll do:
Incident Handling
- Primarily communicate on the phone with clients to understand their questions and/or concerns and register incidents received phone in the CRM system
- Secondarily manage a small amount of email cases daily that are assigned to you and call the customer to resolve if needed
- Classify incidents based on severity and priority
- Utilize existing Knowledge Base, manuals or other reference materials to resolve incidents
- Investigate and resolve incidents with no known solution
- Collaborate with other team members to assist them with resolution of incidents
- Contribute and update our Knowledge Base and Communities
- Accept and retain ownership of requests, provide regular updates to support and/or customers on the status of each request and manage aging of assigned requests
- Ensure service level standards are achieved (as defined by the Technical Support management team)
- Handle interruptions well and move between tasks with ease while still meeting deadline
Incident Escalation
- Troubleshoot technical issues with clients using learned product knowledge and support processes
- Collaborate with Senior or Principle Support Engineers on complex cases when appropriate
- Replicate and log reported bugs in bug tracking system
- Escalate cases to Escalation or R&D Engineers when required
- Possess an intermediate understanding of the organization's products assigned, staying current with system information, changes and updates, and escalate more complex inquiries
- Work with more knowledgeable resources to ensure any case needing escalation has appropriate documentation and detail to effectively transition the case without inconvenience to the customer.
Customer Care
- Attend virtual and classroom based training classes
- Complete certifications for company products
- Complete training for complementary 3rd party products
- Use appropriate discretion in handling critical client calls and escalating calls to management
- Perform each duty above with our customers' satisfaction as your number one priority.
- Assist in training new Technical Support team members
- Contribute new content to the Support Knowledge base
- Work shift rotation to cover evenings, public holidays and weekends
What You'll Need:
- Bachelor's degree in Business Applications, Computer Science, or a related field is desired
- Computer/IT Certification a plus (or equivalent years of work experience)
- At least 2 years of product support experience, preferably in a support analyst or technical support position preferred
- Excellent interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances
- Excellent phone skills, which includes actively listening and developing effective questioning techniques to resolve issues
- Excellent knowledge of customer service principles and practices with previous customer service experience
- Proven ability to resolve escalated technical issues by quickly identifying problems, forming solutions, including customized solutions that are outside of the generally accepted use of a product function, and executing step-by-step troubleshooting procedures
- Excellent understanding of the general aspects of the job, including thorough knowledge of relevant software computer applications and equipment
- A positive, professional, solution-oriented, enthusiastic and team-oriented attitude
- Demonstrated ability to handle interruptions well and move between tasks with ease while still meeting deadlines
- Ability to follow department processes and procedures
- Experience utilizing CRM systems
Bonus Points:
- Advanced Website knowledge, DNS + AWS backend experience
- Intermediate desktop OS knowledge, understanding file paths on a local PC
- Experience using remote tools to troubleshoot
- Basic knowledge of how businesses reconcile payments and revenue
- Intermediate network communication, network security, network administration and wireless networking knowledge
- Understanding of payment processing, troubleshooting EMV devices
- Proficiency supporting multiple versions of Windows
- Proficiency supporting several major web browsers such as Internet Explorer, Chrome, Firefox or Safari
All applicants must be currently authorized to work in the United States on a full-time basis.
Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.
About Us:
At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at www.storable.com.
Benefits and Perks:
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days, 100% vested after 1 year.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation policy.
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: To protect yourself from fraudulent activities, please consider the following:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in "@storable.com." Be cautious of any communication that doesn't match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it's a red flag.
- Verification: If you're uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.
Your security and trust are paramount to us. If you suspect you've been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com
Software Support Specialist Jobs by Experience Level
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Find JobsSoftware Support Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in software support specialist jobs.
- 1-3 years of experience in technical support, help desk, or customer-facing software troubleshooting
- Proficiency with ticketing and CRM platforms such as Zendesk, Salesforce, or ServiceNow
- Strong written and verbal communication skills for both technical and non-technical audiences
- Familiarity with Windows and macOS operating systems and basic network troubleshooting
- CompTIA A+, ITIL Foundation, or relevant vendor certification preferred or required
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Software Support Specialist Job Search
Quantify your ticket resolution metrics
Hiring managers for software support roles want to see output, not just duties. Pull your average first-contact resolution rate, ticket volume handled per week, or customer satisfaction scores from your current or past tools and put those numbers directly in your resume bullets.
Match your resume to the software stack
Software support job listings almost always name the specific platforms you'll support. Tailor your resume to mirror that exact language, whether it's Salesforce, Zendesk, ServiceNow, or a proprietary system, so your application clears automated screening before a recruiter ever reads it.
Earn a vendor certification before applying
Certifications from platform vendors like Salesforce, Zendesk, or CompTIA signal to hiring managers that you can hit the ground running. Even a foundational certification shifts you from a generic applicant to someone with demonstrated, verified knowledge of the tools they use daily.
Apply early to roles that fit
Migrate Mate lists software support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a break-fix scenario for interviews
Software support interviews frequently include a live troubleshooting exercise or a scenario question like, 'A user can't log in after a password reset, walk me through your process.' Practice narrating your diagnostic steps out loud so your reasoning is clear and structured under pressure.
Negotiate using scope, not just title
When an offer comes in, ask which product lines or customer tiers you'll support and whether on-call rotations are included. These details change workload significantly, and clarifying them before you accept gives you real leverage to negotiate compensation, schedule, or escalation thresholds.
Software Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most software support specialists?
The companies hiring the most software support specialists right now include Tyler Technologies, CAE, and Vast, with the largest share of openings in Texas, Michigan, and Arizona, based on current listings on Migrate Mate as of August 2026. Enterprise software vendors, managed service providers, and healthcare technology companies consistently post the highest volume of these roles.
How many software support specialist jobs are remote?
About 65% of software support specialist openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in the technology sector. Sub-areas like SaaS onboarding, cloud platform support, and enterprise helpdesk tend to have the highest concentration of remote-eligible positions, while roles tied to on-site hardware or regulated healthcare systems are more likely to require in-person work.
How do you become a software support specialist?
Start by building foundational IT knowledge through a degree, bootcamp, or self-study, then earn a vendor-neutral certification like CompTIA A+ or an ITIL Foundation credential. Get hands-on experience through an entry-level help desk role, internship, or volunteer IT support work. From there, specialize in a platform your target employers use, earn that vendor's certification, and build a history of measurable support outcomes you can point to in applications and interviews.
Can you get hired as a software support specialist with little experience?
Yes, many employers hire candidates with no prior software support title as long as you can demonstrate relevant skills. Helpdesk, retail tech support, or IT internship experience all count. Focus on certifications like CompTIA A+ or a free Zendesk or Salesforce Trailhead credential to signal baseline competency. Applying to roles at small or mid-size software companies is often more realistic than targeting large enterprise employers when you're starting out.
What does the software support specialist interview process look like?
Most software support specialist interviews include an initial recruiter screen focused on your background and availability, followed by a hiring manager conversation covering your troubleshooting approach and communication style. A technical round often involves a live scenario or written exercise where you walk through diagnosing a common issue. Some employers add a final panel interview with team leads or a product walkthrough to assess how quickly you learn unfamiliar software.
Where can I find and apply to software support specialist jobs?
You can find and apply to software support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and preferred work environment, then apply directly to each listing that fits. New openings are added regularly, so checking back frequently gives you access to positions before they become heavily competitive.
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