Software Support Specialist Jobs in Iowa
Software Support Specialist jobs in Iowa are concentrated in Des Moines, Cedar Rapids, and Iowa City, where companies like Principal Financial Group, Rockwell Collins (now Collins Aerospace), and the University of Iowa Health Care consistently hire for these roles. Demand is strongest in enterprise software support, healthcare IT help desk, and ERP system administration, reflecting Iowa's large insurance, manufacturing, and healthcare sectors. Openings range from entry-level tier-one support to senior technical account roles. See the openings below and apply to the ones that match your experience.
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Showing 5 of 442+ Software Support Specialist jobs
Hours: 7:30am - 4:30pm, Monday through Friday
Job Summary:
The Sales Support Representative plays a pivotal role in ensuring seamless communication and assistance for our dealer and distributors across various market channels. The primary responsibility entails handling inbound calls, addressing inquiries, and providing support across diverse product lines. This role collaborates closely with Channel Sales Managers to maintain effective customer relationships and uphold service standards.
Responsibilities:
- Respond promptly and professionally to incoming calls from dealers and distributors across different market divisions
- Process orders accurately and efficiently, ensuring timely entry and follow-up
- Provide expert product knowledge and guidance to customers, facilitating upselling opportunities where appropriate
- Monitor and track orders throughout the fulfillment process, coordinating with internal teams to ensure timely delivery
- Identify and provide replacement part numbers for equipment, resolving queries promptly
- Analyze and process return requests in accordance with company policies and procedures
- Assist customers with equipment-related issues, offering technical support and troubleshooting assistance
- Communicate with service centers or distributors to address end-user customer needs effectively
- Manage online parts orders, fax orders
- Additional duties as assigned
Job Qualifications:
- Customer service experience preferred
- Great work ethic and attendance
- Excellent problem-solving abilities
- Strong attention to detail
- Flexibility and adaptability
- Continuous improvement mindset
- Ability to multi-task
- Ability to use various computer systems
- High school diploma or GED required
Hours: 7:30am - 4:30pm, Monday through Friday
Job Summary:
The Sales Support Representative plays a pivotal role in ensuring seamless communication and assistance for our dealer and distributors across various market channels. The primary responsibility entails handling inbound calls, addressing inquiries, and providing support across diverse product lines. This role collaborates closely with Channel Sales Managers to maintain effective customer relationships and uphold service standards.
Responsibilities:
- Respond promptly and professionally to incoming calls from dealers and distributors across different market divisions
- Process orders accurately and efficiently, ensuring timely entry and follow-up
- Provide expert product knowledge and guidance to customers, facilitating upselling opportunities where appropriate
- Monitor and track orders throughout the fulfillment process, coordinating with internal teams to ensure timely delivery
- Identify and provide replacement part numbers for equipment, resolving queries promptly
- Analyze and process return requests in accordance with company policies and procedures
- Assist customers with equipment-related issues, offering technical support and troubleshooting assistance
- Communicate with service centers or distributors to address end-user customer needs effectively
- Manage online parts orders, fax orders
- Additional duties as assigned
Job Qualifications:
- Customer service experience preferred
- Great work ethic and attendance
- Excellent problem-solving abilities
- Strong attention to detail
- Flexibility and adaptability
- Continuous improvement mindset
- Ability to multi-task
- Ability to use various computer systems
- High school diploma or GED required
See All 442+ Software Support Specialist Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
Find JobsSoftware Support Specialist Jobs by City in Iowa
Where Iowa roles are concentrated, by current openings.
Software Support Specialist Job Market in Iowa
A snapshot from current Iowa openings, updated as new roles post.
Who's Hiring
- Heartland ABA175
- Maurices29
- Winston Retail22
- Families First Counseling Services12
- LINN-MAR COMMUNITY SCHOOLS8L
Top Industries Hiring
- Education
- Technology & Software
What Iowa Employers Look For
The qualifications that appear most often in software support specialist jobs across Iowa.
- Bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience troubleshooting enterprise software applications and resolving end-user issues
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for interfacing with technical and non-technical users
- Experience supporting ERP, CRM, or industry-specific platforms in a professional environment
- CompTIA A+, ITIL Foundation, or equivalent certification preferred by many Iowa employers
Software Support Specialist Jobs in Iowa: Frequently Asked Questions
How do you become a software support specialist in Iowa?
Iowa does not require a state-issued license to work as a software support specialist. Most employers hire candidates with an associate or bachelor's degree in information technology, computer science, or a related field. Practical certifications such as CompTIA A+, ITIL Foundation, or vendor-specific credentials from Microsoft or Salesforce strengthen applications. Iowa community colleges like Des Moines Area Community College offer IT support programs that align well with local employer expectations.
Which companies hire software support specialists in Iowa?
Companies currently hiring software support specialists in Iowa include Heartland ABA, Maurices, and Winston Retail, per current listings on Migrate Mate as of November 2026. Iowa's concentration of insurance carriers, healthcare networks, and advanced manufacturing firms creates consistent demand for software support professionals across the state.
Which Iowa cities have the most software support specialist jobs?
Des Moines, Cedar Rapids, and Iowa City lead Iowa for software support specialist openings. Des Moines anchors the market through its dense cluster of financial services, insurance headquarters, and healthcare systems, while Cedar Rapids draws demand from aerospace, manufacturing, and regional technology firms, and Iowa City benefits from the University of Iowa's large IT and health care operations.
Are there remote software support specialist jobs in Iowa?
Yes, and more than most fields. Software support is largely desk-based work that translates well to remote environments, and about 25% of software support specialist openings tied to Iowa are remote or hybrid as of November 2026. Tier-one help desk and application support roles are the most commonly offered in fully remote arrangements.
How can I get hired as a software support specialist in Iowa with little or no experience?
The most realistic entry path is an IT help desk or desktop support role at a large Iowa employer, which typically requires only a foundational certification rather than years of experience. Des Moines Area Community College and Kirkwood Community College in Cedar Rapids run IT support programs that feed directly into associate-level roles at regional employers. Principal Financial Group and UnityPoint Health regularly hire entry-level support technicians. A CompTIA A+ certification and a documented home lab or capstone project can substitute for professional experience in many Iowa listings.
Where can I find and apply to software support specialist jobs in Iowa?
You can find and apply to software support specialist jobs in Iowa on Migrate Mate, which lists current Iowa openings updated in real time. Search for roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 442+ Software Support Specialist Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
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