Senior Level Support Services Manager Jobs
Senior level support services manager jobs place experienced professionals in charge of service delivery strategy, cross-functional operations, and the teams responsible for executing at scale. Openings concentrate across Energy, Technology & Software, and Retail, with a mix of on-site, remote, and hybrid settings, and employers like Atmos Energy Corporation, Oracle, and Cotton On hiring at this level now.
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See related jobsLeads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.
Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.
Key Responsibilities
- Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
- Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives
- Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
- Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems
- Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
- Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed
- Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
- Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations
- Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
- Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity
- Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
- Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration
Core Responsibilities
Planning & Execution - Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.
Collaboration & Partnership - Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
Problem Solving - Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team. Collects and reviews data and/or information to troubleshoot the most complex errors.
Continuous Learning - Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.
Continuous Improvement - Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.
Requirements:
- Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience.
- Prefer 2-6 years of data center experience; 4 years for development preferred
- Experience working in a mission-critical operations environment.
- Thorough understanding of data center design, including electrical and cooling plant & and operation thereof.
- Rack, and stack equipment including commissioning of new racks.
- Strong structured cabling skills on fiber & and copper (e.g looming, term & test).
- Fully competent in own area of expertise-anticipates problems and develops contingency plans
- Leadership experience is a plus
- Able to carry out directive without supervision
- Able to resolve issues on their own and apply stop gaps for damage control
- Able to address not just technicians, but management as well
- Able to guide junior technicians and instruct them on proper etiquette and protocol
- Able to climb a 9 ft. ladder.
- Ability to stand for up to 12 hours
Required systems & hardware expertise:
- Systems administration (Linux and/or Windows Servers - especially command line based).
- Hardware repair, diagnosis & break/fix.
- Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
- IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
- Base Operating System Installs and Configuration.
- Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication etc.
Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.
Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.
Key Responsibilities
- Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
- Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives
- Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
- Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems
- Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
- Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed
- Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
- Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations
- Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
- Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity
- Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
- Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration
Core Responsibilities
Planning & Execution - Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.
Collaboration & Partnership - Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
Problem Solving - Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team. Collects and reviews data and/or information to troubleshoot the most complex errors.
Continuous Learning - Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.
Continuous Improvement - Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.
Requirements:
- Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience.
- Prefer 2-6 years of data center experience; 4 years for development preferred
- Experience working in a mission-critical operations environment.
- Thorough understanding of data center design, including electrical and cooling plant & and operation thereof.
- Rack, and stack equipment including commissioning of new racks.
- Strong structured cabling skills on fiber & and copper (e.g looming, term & test).
- Fully competent in own area of expertise-anticipates problems and develops contingency plans
- Leadership experience is a plus
- Able to carry out directive without supervision
- Able to resolve issues on their own and apply stop gaps for damage control
- Able to address not just technicians, but management as well
- Able to guide junior technicians and instruct them on proper etiquette and protocol
- Able to climb a 9 ft. ladder.
- Ability to stand for up to 12 hours
Required systems & hardware expertise:
- Systems administration (Linux and/or Windows Servers - especially command line based).
- Hardware repair, diagnosis & break/fix.
- Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
- IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
- Base Operating System Installs and Configuration.
- Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication etc.
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Top Industries Hiring
- Energy
- Technology & Software
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Senior Level Support Services Manager Jobs: Frequently Asked Questions
How do I get a senior level support services manager job?
Employers at this level look for demonstrated ownership of large-scale service operations, not just participation in them. Highlight experience leading cross-functional teams, designing or overhauling service delivery frameworks, and driving measurable outcomes like cost reduction or service quality improvements. A history of mentoring junior managers and influencing organizational decisions signals readiness for senior responsibility and separates strong candidates from the field.
Which companies hire senior level support services managers?
Companies hiring senior level support services managers right now include Atmos Energy Corporation, Oracle, and Cotton On, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from large enterprises, healthcare systems, and established professional services firms with complex, multi-site operations that require experienced leadership.
Are there remote senior level support services manager jobs?
Yes, though availability varies by industry and employer. About 33% of senior level support services manager openings are remote or hybrid as of November 2026, reflecting broader workplace flexibility in administrative and operations leadership. Fully remote roles are more common in sectors like technology and consulting, while healthcare and facilities-heavy industries typically require on-site presence.
What makes a support services manager role senior level?
Senior level roles carry broader scope, deeper ownership, and organizational influence that mid-level positions do not. Expectations include setting service delivery strategy across multiple departments or locations, managing managers rather than individual contributors, shaping budgets, and leading change initiatives. Senior professionals are also expected to mentor less experienced staff and represent the function to executive leadership.
Which industries hire the most senior level support services managers?
Senior level support services manager roles concentrate in Energy, Technology & Software, and Retail, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because they operate complex service infrastructures, large workforces, or regulated environments that require experienced managers to maintain quality, compliance, and operational continuity.