Technical Customer Support Jobs in Kentucky

Position Summary

Candidate in the Lexington, KY area

The Field Sales Technical Associate is a full-time, customer-facing support role designed to augment top-performing sales professionals in the field. Acting as a high-impact apprentice, this role accelerates order generation by executing technical pre-sales activities—including customer visits, data gathering, and quote preparation—under the direct mentorship of a senior service sales representative. This role is foundational for building future sales or operational leaders by developing technical and commercial acumen in real-world settings. Success will be measured by incremental sales enabled, accuracy of pre-sales documentation, and demonstrated growth in technical and customer-facing capabilities. This role is part of the Flex Plan initiative and will collaborate with the Control Tower to prioritize high-potential opportunities and execute field tasks efficiently. Top performers may advance into sales, TSM, FOM, TOM, or service operations roles as part of our leadership development track.

Responsibilities:

• Attend customer sites with the senior sales representative to gather technical measurements and scope service opportunities.
• Draft and assist in the preparation of customer quotes using field data.
• Learn to identify sales opportunities during customer interactions.
• Support sales pipeline documentation and CRM data hygiene.
• Participate in territory planning sessions and prioritize leads with input from the Control Tower team.
• Continuously develop knowledge of cranes, components, and service offerings.
• Perform other duties as assigned in support of sales growth and technical training.

REQUIRED SKILLS & COMPETENCIES:

• Strong mechanical or technical aptitude with a willingness to learn sales processes.
• Excellent communication and interpersonal skills with both customers and internal teams.
• Proactive, organized, and self-directed under mentorship.
• Able to interpret basic technical diagrams and specifications (training provided).
• High integrity, curiosity, and commitment to follow-through.

EDUCATION & EXPERIENCE:

• 1–3 years of relevant field experience in industrial maintenance, technical support, or customer service OR recent graduate of a technical program with demonstrated aptitude.
• Prior exposure to mechanical/electrical systems or industrial environments strongly preferred.

OTHER REQUIREMENTS:

• Travel up to 50% within assigned territory.
• Valid driver’s license required.
• Willingness to work in manufacturing and service environments.

What we offer:

Company Vehicle: Our Field Sales Technical Associates get a company vehicle for business AND personal use! Candidates must pass a Motor Vehicle Record (MVR) check.

Bonus Potential: Up to 15% of salary

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.