Technical Engagement Manager Jobs in Arkansas

Overview:

The Technical Marketing Manager position will help establish relationships with key agency personnel, conduct project support when needed, provide education/outreach, be active in the asphalt industry and collaborate with the internal staff on products.

Interfaces:

• Position will report to either the Regional Vice President or to the Regional Technical Marketing Manager.
• Position will interface with (internal and external)
  • Internal – Marketing, technical operations, operations, Paragon, technical coworkers, and upper management
  • External – Owner agencies, consulting engineers, contractors, suppliers of materials for products, universities, and industry associations.

Responsibilities:

Role: Agency Relationships

Responsibility: Coordinate, participate, and support the establishing/maintaining of relationships with all state, district, and local specifying agencies' personnel and our customers.

Expectations:

• Develop relationships with key agency personnel (materials, construction, maintenance, city/county engineers, public works directors and consulting engineers).
• Keep updated on specification changes.
• Keep QC plans updated and approval of products into each market.
• Be a liaison between the agency and Ergon on any product issues.
• Keep updated on contract administration/market development for new products or gaps in the marketplace.
• Recommends changes in products, service, and policy by evaluating results and competitive developments based on regional strategies.

Role: Education/Outreach

Responsibility: Coordinate, participate, and support the technical marketing, education, promotion of our products and applications.

Expectations:

• Find and regularly participate in educational opportunities for the following topics:
• Pavement preservation concept
• Pavement management concept
• Product overviews
• Best practice overviews
• Proper inspection techniques

Role: Project Support

Responsibility: Conduct project support where needed for our products and applications.

Expectations:

• Provide prompt project support where needed for the following products/applications:
• Chip seals
• Scrub seals
• Micro surfacing
• Slurry seals
• Tack coats
• Specialty products
• Recycling/reclamation
• Be the liaison between Paragon/Terminal and the customer (agency or contractor).
• Provide claim management where needed.
• Provide onsite training for our products and applications.

Role: Industry Involvement

Responsibility: Be active in industry functions.

Expectations:

• Attend industry functions. Exhibit and sponsor where appropriate.
• Look for speaking opportunities at appropriate functions.
• Seek out leadership roles in industry associations.
• Be active in actively reaching out to universities for educational opportunities.

Role: Collaboration

Responsibility: Support and collaborate with communications, technical operations, area sales managers (ASMs), operations, and Paragon.

Expectations:

• Support our communications/marketing department with success stories, social media posts, testimonials, and industry award submissions.
• Support/collaboration with technical ops, operations and Paragon on current/future projects including specification changes.
• Support/collaboration with our ASMs on projects, approvals, and changes in specifications.

Qualifications

• BS in Civil Engineering or equivalent technical background.
• Ability to speak in public.
• Ability to relate to all customers on a technical basis – owner agencies, consulting engineers and contractors.
• Well-established favorable industry reputation.
• Proficient in Microsoft Office.

Physical Requirements:

• Ability to sit or stand for long periods of time and able to bend, stoop and kneel as needed.
• Able to wear proper PPE when required.
• Excellent oral and written communication skills.
• Requires working in office conditions, performing some clerical work, working periodically outside in a manufacturing plant environment, with and around operational process equipment in temperature extremes for periods of time.
• Able to work around asphalt and other related chemicals on an ongoing basis.
• Able to provide job site and field support of projects.
• Able and willing to travel for business needs. The travel expectation for this position is 2 nights on average per week.

Why Ergon Inc.?

At Ergon, we are a relationship-driven, family-owned company that values the growth and contributions of each employee. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. With approximately 4,500 employees, we operate in multiple sectors, including pavement & pavement preservation, specialty refining, logistics, construction, and specialty chemicals. Our people are the foundation of our success, and we are committed to fostering a workplace where talent is recognized, rewarded, and empowered. Our comprehensive benefits package includes:

• Competitive pay
• 401(k) matching & profit sharing
• Health, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability Plans
• Additional voluntary benefits
• Paid holidays, vacation, and sick leave
• Tuition assistance
• Opportunity to shape enterprise-wide compensation strategy
• Collaborative, inclusive, and performance-driven culture
• Career growth in a dynamic, diversified organization

At Ergon Inc., we live by our core values:

• Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions, and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.
• Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're experts; we demonstrate it through technical expertise, category innovation, and care for what we do. We call this selfless leadership.
• Purposeful Growth: We believe employee and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has continually reinvested tremendously back into the business, not just growing for the sake of growing but growing carefully and strategically.
• Respectful Relationships: Together, we foster a culture of respect, acceptance, and diversity of ideas and people. Our differences make us stronger. We're united by our shared values, constantly forging respectful relationships.

Come and join the Ergon team!

We are an EEO/AAP employer.

Job Role: Technical Marketing Manager

Location: Mississippi & Arkansas Markets