Senior Level Technical Solutions Specialist Jobs

INTRODUCTION

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

ROLE AND RESPONSIBILITIES

This role is critical for managing complex technical products that align with business objectives and customer needs within the organization. It involves owning the product lifecycle end to end, including vision, roadmap, technical delivery, and stakeholder collaboration. The role requires integrating customer insights, market analysis, and technical feasibility to prioritize product features and improvements. Success is measured by delivering products that meet business goals, customer satisfaction, and technical performance metrics. The work impacts the organization by driving product innovation, operational efficiency, and enhancing customer experiences through effective product management.

• Manages development of adoption tools and training materials.
• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD.
• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering.
• Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
• Develops adoption tools and training material for Technical Product Management team.
• Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs.
• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development.
• Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases.
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes.
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt.
• Also responsible for other duties/projects as assigned by business management as needed.

BASIC QUALIFICATIONS

The education, experience, and skills required or preferred to perform the essential functions of the job.

Required Minimum Qualifications:

• Education Level: Bachelor's Degree, plus 7 years of related work experience OR Advanced degree with 5 years of related experience. Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience.
• 6+ years' experience in hands-on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment.
• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience.

COMPENSATION

• Total Target Cash Earnings Opportunity: $159,480 - $318,840
• National Base Pay Range: $132,900 - $265,700

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

BENEFITS

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

EQUAL OPPORTUNITY EMPLOYER

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.