Senior Level Director of Technical Support Jobs
Senior level director of technical support jobs place experienced leaders in charge of support strategy, escalation ownership, and the technical teams that resolve the organization's most complex customer issues. Openings are concentrated in Technology & Software, Consulting & Professional Services, and Electronics & Hardware, with a mix of on-site, remote, and hybrid settings, and employers like Amazon, WSP, and RLI Insurance Company hiring at this level now.
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Hi, Greetings of the day! We are looking to Hire a Talented Professional for the below Job opportunity with one of our clients, If you're interested, please share your updated resume at your earliest convenience, and I’ll be happy to provide more details about the role.
Position: Guidewire PolicyCenter Technical Lead
Location: Warren, NJ (Hybrid- 3 days onsite in a week) Or (Remote)
Duration: Long Term Contract
Note: Strong knowledge of US Workers’ Compensation
Job Description:
The Policy Center Technical Lead will support the successful delivery of Guidewire PolicyCenter development and configuration activities, ensuring technical quality, alignment with business requirements and adherence to Guidewire development standards.
Day to Day job Duties:
- Provide technical leadership and guidance across Guidewire PolicyCenter development, configuration and integration activities.
- Work with business stakeholders, Business Analysts and technical teams to understand requirements and translate these into appropriate technical solutions.
- Lead technical analysis, solution design and development activities, ensuring alignment with agreed architectural standards and best practices.
- Oversee PolicyCenter configuration and customisation activities, including business rules, rating functionality and associated integrations.
- Perform code reviews, approve pull requests and ensure adherence to Guidewire development standards and coding best practices.
- Support project planning, technical estimations and the delivery of agreed milestones within project timelines.
- Provide mentoring and technical guidance to developers, supporting knowledge sharing and continuous improvement.
- Identify and manage technical risks, dependencies and issues, supporting defect investigation and resolution.
- Collaborate with project stakeholders to ensure technical deliverables meet agreed requirements, acceptance criteria and quality standards.
Basic Qualifications:
- Minimum 8+ years of experience Strong knowledge of US Workers’ Compensation, State Bureau, and NCCI-driven changes.
- Minimum 5+ years of experience Experience SBT analysis, PCA tool, and SBT upgrades/updates
- Minimum 5+ years of experience PolicyCenter configuration and customization activities, including business rules, rating functionality and associated integrations
- Prior experience leading Guidewire PolicyCenter development teams.
Degree: Bachelors in Computer Science or equivalent work experience.
Hi, Greetings of the day! We are looking to Hire a Talented Professional for the below Job opportunity with one of our clients, If you're interested, please share your updated resume at your earliest convenience, and I’ll be happy to provide more details about the role.
Position: Guidewire PolicyCenter Technical Lead
Location: Warren, NJ (Hybrid- 3 days onsite in a week) Or (Remote)
Duration: Long Term Contract
Note: Strong knowledge of US Workers’ Compensation
Job Description:
The Policy Center Technical Lead will support the successful delivery of Guidewire PolicyCenter development and configuration activities, ensuring technical quality, alignment with business requirements and adherence to Guidewire development standards.
Day to Day job Duties:
- Provide technical leadership and guidance across Guidewire PolicyCenter development, configuration and integration activities.
- Work with business stakeholders, Business Analysts and technical teams to understand requirements and translate these into appropriate technical solutions.
- Lead technical analysis, solution design and development activities, ensuring alignment with agreed architectural standards and best practices.
- Oversee PolicyCenter configuration and customisation activities, including business rules, rating functionality and associated integrations.
- Perform code reviews, approve pull requests and ensure adherence to Guidewire development standards and coding best practices.
- Support project planning, technical estimations and the delivery of agreed milestones within project timelines.
- Provide mentoring and technical guidance to developers, supporting knowledge sharing and continuous improvement.
- Identify and manage technical risks, dependencies and issues, supporting defect investigation and resolution.
- Collaborate with project stakeholders to ensure technical deliverables meet agreed requirements, acceptance criteria and quality standards.
Basic Qualifications:
- Minimum 8+ years of experience Strong knowledge of US Workers’ Compensation, State Bureau, and NCCI-driven changes.
- Minimum 5+ years of experience Experience SBT analysis, PCA tool, and SBT upgrades/updates
- Minimum 5+ years of experience PolicyCenter configuration and customization activities, including business rules, rating functionality and associated integrations
- Prior experience leading Guidewire PolicyCenter development teams.
Degree: Bachelors in Computer Science or equivalent work experience.
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Find JobsSenior Level Director of Technical Support Job Market
Who's Hiring
- Amazon43
- WSP13
- RLI Insurance Company12
- Ursus11
- Zoox10
Top Industries Hiring
- Technology & Software253
- Consulting & Professional Services104
- Electronics & Hardware58
- Manufacturing33
- Construction & Real Estate29
Senior Level Director of Technical Support Jobs: Frequently Asked Questions
How do I get a senior level director of technical support job?
Employers at this level look for candidates who have already owned support operations end to end, not just managed a team. Demonstrate that you have set support strategy, defined KPIs, driven measurable improvements in resolution times or customer satisfaction, and developed other managers. Cross-functional credibility with engineering, product, and customer success leadership is a consistent differentiator at the senior level.
Which companies hire senior level director of technical supports?
Companies hiring senior level director of technical supports right now include Amazon, WSP, and RLI Insurance Company, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from enterprise technology firms, SaaS companies scaling their post-sale operations, and large organizations undergoing support transformation or platform consolidation.
Are there remote senior level director of technical support jobs?
Yes, though remote availability at this level varies by company size and support model. About 41% of senior level director of technical support openings are remote or hybrid as of November 2026, reflecting strong demand from distributed technology organizations that need experienced leadership regardless of location. Hybrid arrangements are especially common at enterprises with multiple regional support centers.
What makes a director of technical support role senior level?
Senior level director of technical support roles carry broader ownership than mid-level counterparts, typically including organizational design, budget authority, and accountability for support across multiple products, regions, or customer tiers. Expectations shift from executing within a defined structure to setting the structure itself, coaching other managers, and representing the support function in executive conversations about product quality and customer experience.
Which industries hire the most senior level director of technical supports?
Senior Level director of technical support roles concentrate in Technology & Software, Consulting & Professional Services, and Electronics & Hardware, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate complex, high-volume customer environments where senior leadership is needed to maintain service quality, manage escalation paths, and align support operations with broader business goals.