Technical Support Associate Jobs in Boise, ID
Technical Support Associate jobs in Boise are in strong demand, concentrated in the Downtown core, the Southeast Boise tech corridor, and the East End business district, across technology, healthcare IT, and financial services. Employers actively hiring include Micron Technology, KLA, and WSP. See the openings below and apply to the ones that match your experience.
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Showing 5 of 20+ Technical Support Associate jobs
Role: ID - DHW - Application Technical Specialist (806911)
Location: Boise, ID. 83720 Remote
Duration: 6 Months
Client: State of Idaho
Short Description:
As a Software Engineer III, you will design and develop complex software solutions, lead technical initiatives, leverage AI/ML capabilities to shorten development time, and collaborate with cross-functional teams to enhance products and platforms.
Complete Description:
A Software Engineer III is responsible for the analysis, design, coding, component, and assembly testing of system and component software tools and applications. Software Engineers typically are involved in maintenance (including production support), enhancement, and development work. Software engineers have a range of skills and knowledge of current technologies, such as:
- Designing and developing high-volume, high-performance applications for mission-critical systems, delivering high availability and reliability.
- Capable of contributing alone or as part of a team in all phases of the development lifecycle.
- Able to write well-designed, testable, efficient code.
- Able to deliver designs that follow the backlog and user specifications.
- Capable of delivering releases of tested software components on time and of high quality.
- Experienced in working in a continuous improvement style of development by investigating technical alternatives and new technologies.
The Idaho Benefit Eligibility System (IBES) and its supporting applications were implemented more than a decade ago. Since then, the Division of Self Reliance has continued to customize and integrate new solutions to adapt to changes in programs and workload. Recent federal program requirement regarding community engagement necessitates further enhancements to IBES. As part of addressing community engagement requirements, Self-Reliance would also like to:
- Reduce or eliminate staff dependency on manual review of business process documentation by creating automated and guided workflows that support staff in processing benefit applications, re-evaluations, and changes.
- Utilize AI technologies to increase efficiency in code delivery and releases.
- Explore the creation of an agentic-AI code development solution capable of operating 24x7, shifting the burden of code creation to AI in favor of the Software Engineer III ensuring code is fit-for-purpose, aligned to leading practices, and is supportable long-term.
Our development and production environment includes clustered JBoss application servers, clustered Apache web servers, F5 load balancers, BRE, Adobe Lifecycle, Subversion source control, MyEclipse IDE, Jenkins, Oracle 11g, Apache Service Mix ESB, Wily Introscope, etc. We are looking for a strong technical contributor who can quickly come up to speed with our existing system functionality and application infrastructure, from both hardware and software perspectives. The candidate to fill this position must be able to work in a fast-paced, agile environment.
Key Responsibilities
- Partners with other business and technical personnel to resolve problems of intent, simplicity, or feasibility of implementing software solutions in the available system and solution parameters.
- Evaluate, utilize, and lead the use of AI/ML capabilities to accelerate existing and new product modification/creation.
- Collaborate with product, QA, and data teams to define requirements and ensure alignment on AI feature behavior.
- Leverages excellent written and verbal communication skills to develop new business processes and programming solutions as required based on requirements and backlogs.
- Utilizes in-depth modeling, design, and coding skills to deliver quality solutions.
- Design applications to functional and technical programming standards.
- Gather and interpret user requirements into design specifications.
- Develop system specifications and interfaces.
- Determine time estimates and schedule for work based on given parameters.
- Code new features/functionality, as well as software enhancements and/or required fixes to production problems using existing and industry-standard functional and technical programming standards.
- Participate in or conduct structured code reviews/walkthroughs.
- Design and support testing of code prior to deployment.
- Provide On-Call support as needed.
- May require overtime to meet deadlines.
Skills Required
- J2EE application development, including front-end, back-end, and middle-tier components Required 5 Years
- Experience with multiple design patterns Required 3 Years
- Experience with third-party middleware tools incorporated into application design Required 3 Years
- Webservices creation, consumption, and implementation Required 3 Years
- Extensive knowledge of web and application servers Required 5 Years
- Coding experience with Spring modules Required 2 Years
- Web application development with Struts modules Required 2 Years
- Web Services experience, top-down and bottom-up implementation with JAXWS Required 2 Years
- Oracle SQL experience Required 2 Years
- Application Server experience, JBOSS, Deployment Management, etc. Desired 2 Years
- Scripting experience (with Shell, Groovy, etc.) Desired 2 Years
- Solid working knowledge of Linux O/S and Shell scripting Desired 2 Years
- Operational understanding of browser-based application infrastructure running in a clustered hardware environment Desired 2 Years
- Working knowledge of a modern welfare eligibility case management system, preferably with hands-on experience with Idaho's Medicaid Eligibility auto Desired 2 Years
Role: ID - DHW - Application Technical Specialist (806911)
Location: Boise, ID. 83720 Remote
Duration: 6 Months
Client: State of Idaho
Short Description:
As a Software Engineer III, you will design and develop complex software solutions, lead technical initiatives, leverage AI/ML capabilities to shorten development time, and collaborate with cross-functional teams to enhance products and platforms.
Complete Description:
A Software Engineer III is responsible for the analysis, design, coding, component, and assembly testing of system and component software tools and applications. Software Engineers typically are involved in maintenance (including production support), enhancement, and development work. Software engineers have a range of skills and knowledge of current technologies, such as:
- Designing and developing high-volume, high-performance applications for mission-critical systems, delivering high availability and reliability.
- Capable of contributing alone or as part of a team in all phases of the development lifecycle.
- Able to write well-designed, testable, efficient code.
- Able to deliver designs that follow the backlog and user specifications.
- Capable of delivering releases of tested software components on time and of high quality.
- Experienced in working in a continuous improvement style of development by investigating technical alternatives and new technologies.
The Idaho Benefit Eligibility System (IBES) and its supporting applications were implemented more than a decade ago. Since then, the Division of Self Reliance has continued to customize and integrate new solutions to adapt to changes in programs and workload. Recent federal program requirement regarding community engagement necessitates further enhancements to IBES. As part of addressing community engagement requirements, Self-Reliance would also like to:
- Reduce or eliminate staff dependency on manual review of business process documentation by creating automated and guided workflows that support staff in processing benefit applications, re-evaluations, and changes.
- Utilize AI technologies to increase efficiency in code delivery and releases.
- Explore the creation of an agentic-AI code development solution capable of operating 24x7, shifting the burden of code creation to AI in favor of the Software Engineer III ensuring code is fit-for-purpose, aligned to leading practices, and is supportable long-term.
Our development and production environment includes clustered JBoss application servers, clustered Apache web servers, F5 load balancers, BRE, Adobe Lifecycle, Subversion source control, MyEclipse IDE, Jenkins, Oracle 11g, Apache Service Mix ESB, Wily Introscope, etc. We are looking for a strong technical contributor who can quickly come up to speed with our existing system functionality and application infrastructure, from both hardware and software perspectives. The candidate to fill this position must be able to work in a fast-paced, agile environment.
Key Responsibilities
- Partners with other business and technical personnel to resolve problems of intent, simplicity, or feasibility of implementing software solutions in the available system and solution parameters.
- Evaluate, utilize, and lead the use of AI/ML capabilities to accelerate existing and new product modification/creation.
- Collaborate with product, QA, and data teams to define requirements and ensure alignment on AI feature behavior.
- Leverages excellent written and verbal communication skills to develop new business processes and programming solutions as required based on requirements and backlogs.
- Utilizes in-depth modeling, design, and coding skills to deliver quality solutions.
- Design applications to functional and technical programming standards.
- Gather and interpret user requirements into design specifications.
- Develop system specifications and interfaces.
- Determine time estimates and schedule for work based on given parameters.
- Code new features/functionality, as well as software enhancements and/or required fixes to production problems using existing and industry-standard functional and technical programming standards.
- Participate in or conduct structured code reviews/walkthroughs.
- Design and support testing of code prior to deployment.
- Provide On-Call support as needed.
- May require overtime to meet deadlines.
Skills Required
- J2EE application development, including front-end, back-end, and middle-tier components Required 5 Years
- Experience with multiple design patterns Required 3 Years
- Experience with third-party middleware tools incorporated into application design Required 3 Years
- Webservices creation, consumption, and implementation Required 3 Years
- Extensive knowledge of web and application servers Required 5 Years
- Coding experience with Spring modules Required 2 Years
- Web application development with Struts modules Required 2 Years
- Web Services experience, top-down and bottom-up implementation with JAXWS Required 2 Years
- Oracle SQL experience Required 2 Years
- Application Server experience, JBOSS, Deployment Management, etc. Desired 2 Years
- Scripting experience (with Shell, Groovy, etc.) Desired 2 Years
- Solid working knowledge of Linux O/S and Shell scripting Desired 2 Years
- Operational understanding of browser-based application infrastructure running in a clustered hardware environment Desired 2 Years
- Working knowledge of a modern welfare eligibility case management system, preferably with hands-on experience with Idaho's Medicaid Eligibility auto Desired 2 Years
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Find JobsTechnical Support Associate Job Market in Boise
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
- Investment & Asset Management
- Consulting & Professional Services
- Retail
- Manufacturing
Technical Support Associate Jobs in Boise: Frequently Asked Questions
How do I get a technical support associate job in Boise?
The strongest hiring in Boise for technical support associates comes from technology companies, healthcare systems, and financial services firms concentrated Downtown and in the Southeast Boise corridor. Candidates who stand out demonstrate hands-on troubleshooting experience, familiarity with ticketing systems like ServiceNow or Zendesk, and strong communication skills. Targeting mid-size tech firms and regional healthcare IT departments gives you the most realistic entry points in this market.
Which companies hire technical support associates in Boise?
Boise technical support associate roles are posted by Micron Technology, KLA, and WSP and others right now, based on current listings on Migrate Mate as of July 2026. The local market includes a mix of regional technology companies, healthcare organizations, and financial services employers, many of which run in-house support operations from Boise offices.
Are there remote technical support associate jobs in Boise?
Yes, though availability depends on the role, since positions requiring hands-on hardware support or on-site presence remain largely in-person, while software support and help desk work tend to be more remote-friendly. About 45% of technical support associate openings tied to Boise are remote or hybrid as of July 2026, reflecting the broader shift among Boise's technology and SaaS employers toward flexible arrangements.
How can I get a technical support associate job in Boise with little or no experience?
The most realistic entry path in Boise is through IT help desk or tier-one support roles at regional technology companies or healthcare organizations, which regularly hire candidates with CompTIA A+ certification or relevant coursework even without professional experience. Boise State University's technology programs also feed a pipeline of entry-level candidates into local employers. Building fluency in a major ticketing platform and demonstrating customer service experience in any industry meaningfully improves your chances.
Which industries hire the most technical support associates in Boise?
Boise technical support associate roles concentrate in Electronics & Hardware, Investment & Asset Management, and Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. Boise's growth as a regional technology hub, combined with the expansion of healthcare IT operations and financial services back-office functions in the area, drives consistent demand for support professionals across those sectors.
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