Technical Support Representative Jobs in Boise, ID
Technical Support Representative jobs in Boise are in strong and steady demand, concentrated in the Bench, Downtown Boise, and the West Bench tech corridor, with openings across software, telecommunications, and healthcare IT. Employers hiring right now include Micron Technology, KLA, and WSP. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 20+ Technical Support Representative jobs
Role: ID - DHW - Application Technical Specialist (806911)
Location: Boise, ID. 83720 Remote
Duration: 6 Months
Client: State of Idaho
Short Description:
As a Software Engineer III, you will design and develop complex software solutions, lead technical initiatives, leverage AI/ML capabilities to shorten development time, and collaborate with cross-functional teams to enhance products and platforms.
Complete Description:
A Software Engineer III is responsible for the analysis, design, coding, component, and assembly testing of system and component software tools and applications. Software Engineers typically are involved in maintenance (including production support), enhancement, and development work. Software engineers have a range of skills and knowledge of current technologies, such as:
- Designing and developing high-volume, high-performance applications for mission-critical systems, delivering high availability and reliability.
- Capable of contributing alone or as part of a team in all phases of the development lifecycle.
- Able to write well-designed, testable, efficient code.
- Able to deliver designs that follow the backlog and user specifications.
- Capable of delivering releases of tested software components on time and of high quality.
- Experienced in working in a continuous improvement style of development by investigating technical alternatives and new technologies.
The Idaho Benefit Eligibility System (IBES) and its supporting applications were implemented more than a decade ago. Since then, the Division of Self Reliance has continued to customize and integrate new solutions to adapt to changes in programs and workload. Recent federal program requirement regarding community engagement necessitates further enhancements to IBES. As part of addressing community engagement requirements, Self-Reliance would also like to:
- Reduce or eliminate staff dependency on manual review of business process documentation by creating automated and guided workflows that support staff in processing benefit applications, re-evaluations, and changes.
- Utilize AI technologies to increase efficiency in code delivery and releases.
- Explore the creation of an agentic-AI code development solution capable of operating 24x7, shifting the burden of code creation to AI in favor of the Software Engineer III ensuring code is fit-for-purpose, aligned to leading practices, and is supportable long-term.
Our development and production environment includes clustered JBoss application servers, clustered Apache web servers, F5 load balancers, BRE, Adobe Lifecycle, Subversion source control, MyEclipse IDE, Jenkins, Oracle 11g, Apache Service Mix ESB, Wily Introscope, etc. We are looking for a strong technical contributor who can quickly come up to speed with our existing system functionality and application infrastructure, from both hardware and software perspectives. The candidate to fill this position must be able to work in a fast-paced, agile environment.
Key Responsibilities
- Partners with other business and technical personnel to resolve problems of intent, simplicity, or feasibility of implementing software solutions in the available system and solution parameters.
- Evaluate, utilize, and lead the use of AI/ML capabilities to accelerate existing and new product modification/creation.
- Collaborate with product, QA, and data teams to define requirements and ensure alignment on AI feature behavior.
- Leverages excellent written and verbal communication skills to develop new business processes and programming solutions as required based on requirements and backlogs.
- Utilizes in-depth modeling, design, and coding skills to deliver quality solutions.
- Design applications to functional and technical programming standards.
- Gather and interpret user requirements into design specifications.
- Develop system specifications and interfaces.
- Determine time estimates and schedule for work based on given parameters.
- Code new features/functionality, as well as software enhancements and/or required fixes to production problems using existing and industry-standard functional and technical programming standards.
- Participate in or conduct structured code reviews/walkthroughs.
- Design and support testing of code prior to deployment.
- Provide On-Call support as needed.
- May require overtime to meet deadlines.
Skills Required
- J2EE application development, including front-end, back-end, and middle-tier components Required 5 Years
- Experience with multiple design patterns Required 3 Years
- Experience with third-party middleware tools incorporated into application design Required 3 Years
- Webservices creation, consumption, and implementation Required 3 Years
- Extensive knowledge of web and application servers Required 5 Years
- Coding experience with Spring modules Required 2 Years
- Web application development with Struts modules Required 2 Years
- Web Services experience, top-down and bottom-up implementation with JAXWS Required 2 Years
- Oracle SQL experience Required 2 Years
- Application Server experience, JBOSS, Deployment Management, etc. Desired 2 Years
- Scripting experience (with Shell, Groovy, etc.) Desired 2 Years
- Solid working knowledge of Linux O/S and Shell scripting Desired 2 Years
- Operational understanding of browser-based application infrastructure running in a clustered hardware environment Desired 2 Years
- Working knowledge of a modern welfare eligibility case management system, preferably with hands-on experience with Idaho's Medicaid Eligibility auto Desired 2 Years
Role: ID - DHW - Application Technical Specialist (806911)
Location: Boise, ID. 83720 Remote
Duration: 6 Months
Client: State of Idaho
Short Description:
As a Software Engineer III, you will design and develop complex software solutions, lead technical initiatives, leverage AI/ML capabilities to shorten development time, and collaborate with cross-functional teams to enhance products and platforms.
Complete Description:
A Software Engineer III is responsible for the analysis, design, coding, component, and assembly testing of system and component software tools and applications. Software Engineers typically are involved in maintenance (including production support), enhancement, and development work. Software engineers have a range of skills and knowledge of current technologies, such as:
- Designing and developing high-volume, high-performance applications for mission-critical systems, delivering high availability and reliability.
- Capable of contributing alone or as part of a team in all phases of the development lifecycle.
- Able to write well-designed, testable, efficient code.
- Able to deliver designs that follow the backlog and user specifications.
- Capable of delivering releases of tested software components on time and of high quality.
- Experienced in working in a continuous improvement style of development by investigating technical alternatives and new technologies.
The Idaho Benefit Eligibility System (IBES) and its supporting applications were implemented more than a decade ago. Since then, the Division of Self Reliance has continued to customize and integrate new solutions to adapt to changes in programs and workload. Recent federal program requirement regarding community engagement necessitates further enhancements to IBES. As part of addressing community engagement requirements, Self-Reliance would also like to:
- Reduce or eliminate staff dependency on manual review of business process documentation by creating automated and guided workflows that support staff in processing benefit applications, re-evaluations, and changes.
- Utilize AI technologies to increase efficiency in code delivery and releases.
- Explore the creation of an agentic-AI code development solution capable of operating 24x7, shifting the burden of code creation to AI in favor of the Software Engineer III ensuring code is fit-for-purpose, aligned to leading practices, and is supportable long-term.
Our development and production environment includes clustered JBoss application servers, clustered Apache web servers, F5 load balancers, BRE, Adobe Lifecycle, Subversion source control, MyEclipse IDE, Jenkins, Oracle 11g, Apache Service Mix ESB, Wily Introscope, etc. We are looking for a strong technical contributor who can quickly come up to speed with our existing system functionality and application infrastructure, from both hardware and software perspectives. The candidate to fill this position must be able to work in a fast-paced, agile environment.
Key Responsibilities
- Partners with other business and technical personnel to resolve problems of intent, simplicity, or feasibility of implementing software solutions in the available system and solution parameters.
- Evaluate, utilize, and lead the use of AI/ML capabilities to accelerate existing and new product modification/creation.
- Collaborate with product, QA, and data teams to define requirements and ensure alignment on AI feature behavior.
- Leverages excellent written and verbal communication skills to develop new business processes and programming solutions as required based on requirements and backlogs.
- Utilizes in-depth modeling, design, and coding skills to deliver quality solutions.
- Design applications to functional and technical programming standards.
- Gather and interpret user requirements into design specifications.
- Develop system specifications and interfaces.
- Determine time estimates and schedule for work based on given parameters.
- Code new features/functionality, as well as software enhancements and/or required fixes to production problems using existing and industry-standard functional and technical programming standards.
- Participate in or conduct structured code reviews/walkthroughs.
- Design and support testing of code prior to deployment.
- Provide On-Call support as needed.
- May require overtime to meet deadlines.
Skills Required
- J2EE application development, including front-end, back-end, and middle-tier components Required 5 Years
- Experience with multiple design patterns Required 3 Years
- Experience with third-party middleware tools incorporated into application design Required 3 Years
- Webservices creation, consumption, and implementation Required 3 Years
- Extensive knowledge of web and application servers Required 5 Years
- Coding experience with Spring modules Required 2 Years
- Web application development with Struts modules Required 2 Years
- Web Services experience, top-down and bottom-up implementation with JAXWS Required 2 Years
- Oracle SQL experience Required 2 Years
- Application Server experience, JBOSS, Deployment Management, etc. Desired 2 Years
- Scripting experience (with Shell, Groovy, etc.) Desired 2 Years
- Solid working knowledge of Linux O/S and Shell scripting Desired 2 Years
- Operational understanding of browser-based application infrastructure running in a clustered hardware environment Desired 2 Years
- Working knowledge of a modern welfare eligibility case management system, preferably with hands-on experience with Idaho's Medicaid Eligibility auto Desired 2 Years
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Find JobsTechnical Support Representative Job Market in Boise
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
- Investment & Asset Management
- Consulting & Professional Services
- Retail
- Manufacturing
Technical Support Representative Jobs in Boise: Frequently Asked Questions
How do I get a technical support representative job in Boise?
Focus on Boise's technology and healthcare IT sectors, where demand for technical support representatives is strongest. Companies clustered downtown and along the West Bench corridor hire regularly, particularly those in software, managed services, and medical devices. Candidates who come in with hands-on ticketing system experience, a CompTIA A+ or similar certification, and familiarity with remote desktop tools tend to move through hiring faster in this market.
Which companies hire technical support representatives in Boise?
Boise technical support representative roles are posted by Micron Technology, KLA, and WSP and others right now, based on current listings on Migrate Mate as of July 2026. The local employer mix leans toward mid-size technology firms, regional healthcare systems, and managed service providers that support clients across the Mountain West.
Are there remote technical support representative jobs in Boise?
Yes, and technical support representative work is reasonably well-suited to remote arrangements since most of the role centers on digital communication, ticketing systems, and screen-sharing tools rather than physical presence. About 45% of technical support representative openings tied to Boise are remote or hybrid as of July 2026, reflecting how broadly Boise-based employers have adopted flexible work for this function. Tier-one and tier-two help desk roles in the software and SaaS segment tend to be the most remote-friendly locally.
How can I get a technical support representative job in Boise with little or no experience?
The most realistic entry path in Boise is through managed service providers and regional healthcare networks, which hire for help desk associate and desktop support trainee roles and promote from within. Boise State University's IT department and local community college programs occasionally post student or part-time positions that build the resume quickly. A CompTIA A+ certification, even without prior employment history, signals readiness to most Boise hiring managers and meaningfully improves callback rates.
Which industries hire the most technical support representatives in Boise?
Boise technical support representative roles concentrate in Electronics & Hardware, Investment & Asset Management, and Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. Boise's growth as a regional technology hub and the expansion of its healthcare systems have made both sectors consistent sources of technical support hiring throughout the year.
Related Jobs in Idaho
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