Technical Support Representative Jobs
Technical Support Representative jobs are open across software, telecommunications, healthcare IT, and managed services, at every level from entry-level to senior and team lead, with specializations in SaaS platforms, hardware diagnostics, and enterprise helpdesk support. Find a role that fits from the openings below and apply directly.
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Showing 5 of 104+ Technical Support Representative jobs
INTRODUCTION
The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Technical Support Representative in Sales & Customer Service, you’ll provide world class customer service directly to our customers by providing technical support, engaging in customer trainings, and providing solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.
ROLE AND RESPONSIBILITIES
As a Technical Support Representative, a typical day might include the following:
- Diagnosing technical SEL product software and hardware issues
- Guide customers through steps to resolve issues of basic complexity. Understand when to elevate issues to Application Engineers.
- Provide excellent customer service using a wide variety of communication skills, especially phone and email communications.
- Log calls, problems addressed, and resolutions achieved in customer relationship management tool.
- Develop basic level understanding of SEL products, instruction manuals, and SEL software.
- Participate in direct customer training through customer visits, trainings, and annual interactive seminars.
BASIC QUALIFICATIONS
This job might be for you if:
- You have an associate degree or equivalent experience.
- You have basic knowledge of SEL products, the SEL website, and How-To instructions.
- You have excellent customer service commitment.
- You have a strong ability to listen to customers to understand the problem, solve issues, or route as necessary.
- You have strong writing, documentation, and speaking skills.
- You can learn new skills and are a self-starter.
- You are technically curious and enjoy problem-solving.
- You can travel occasionally for training purposes.
PREFERRED QUALIFICATIONS
Why this role is exciting:
- You’ll get to learn about SEL products and services from field experts.
- You’ll get to expand your knowledge regarding (but not limited to) electrical engineering, and power systems protection.
- You’ll get to collaborate with SEL Application Engineers, Technical Support Representatives, Customer Service Representatives, and Account Representatives across Sales and Customer Service.
- You’ll be in a constant state of learning, problem-solving, and sharing customer success.
LOCATION
We are open to this position being located in one of the following locations:
- King of Prussia, PA
- Charlotte, NC
- Chattanooga, TN
- Boise, ID
- Phoenix, AZ
COMPENSATION
- Salary Information: $29.75 - $43.00 per hour. We base our starting pay offer on job-related factors such as candidate experience, training, knowledge, and skills.
BENEFITS
Competitive pay. Superior benefits. Inspiring work.
People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.
- We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
- We offer top tier medical, prescription, dental, vision, life, and disability insurance.
- We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
- We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
- Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.
COMMUNICATION WITH APPLICANTS
We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com.
SEL is an Equal Opportunity Employer: Vets/Disabled.
INTRODUCTION
The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Technical Support Representative in Sales & Customer Service, you’ll provide world class customer service directly to our customers by providing technical support, engaging in customer trainings, and providing solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.
ROLE AND RESPONSIBILITIES
As a Technical Support Representative, a typical day might include the following:
- Diagnosing technical SEL product software and hardware issues
- Guide customers through steps to resolve issues of basic complexity. Understand when to elevate issues to Application Engineers.
- Provide excellent customer service using a wide variety of communication skills, especially phone and email communications.
- Log calls, problems addressed, and resolutions achieved in customer relationship management tool.
- Develop basic level understanding of SEL products, instruction manuals, and SEL software.
- Participate in direct customer training through customer visits, trainings, and annual interactive seminars.
BASIC QUALIFICATIONS
This job might be for you if:
- You have an associate degree or equivalent experience.
- You have basic knowledge of SEL products, the SEL website, and How-To instructions.
- You have excellent customer service commitment.
- You have a strong ability to listen to customers to understand the problem, solve issues, or route as necessary.
- You have strong writing, documentation, and speaking skills.
- You can learn new skills and are a self-starter.
- You are technically curious and enjoy problem-solving.
- You can travel occasionally for training purposes.
PREFERRED QUALIFICATIONS
Why this role is exciting:
- You’ll get to learn about SEL products and services from field experts.
- You’ll get to expand your knowledge regarding (but not limited to) electrical engineering, and power systems protection.
- You’ll get to collaborate with SEL Application Engineers, Technical Support Representatives, Customer Service Representatives, and Account Representatives across Sales and Customer Service.
- You’ll be in a constant state of learning, problem-solving, and sharing customer success.
LOCATION
We are open to this position being located in one of the following locations:
- King of Prussia, PA
- Charlotte, NC
- Chattanooga, TN
- Boise, ID
- Phoenix, AZ
COMPENSATION
- Salary Information: $29.75 - $43.00 per hour. We base our starting pay offer on job-related factors such as candidate experience, training, knowledge, and skills.
BENEFITS
Competitive pay. Superior benefits. Inspiring work.
People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.
- We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
- We offer top tier medical, prescription, dental, vision, life, and disability insurance.
- We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
- We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
- Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.
COMMUNICATION WITH APPLICANTS
We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com.
SEL is an Equal Opportunity Employer: Vets/Disabled.
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Find JobsTechnical Support Representative Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Engineered Air12
- Ricoh10
- Generac Power Systems8
- Schneider Electric4
- Sika Corporation4
Top Industries Hiring
- Manufacturing33
- Chemicals & Materials18
- Technology & Software10
- Construction & Real Estate4
- Distribution & Wholesale4
What Employers Look For
The qualifications that appear most often in technical support representative jobs.
- Two or more years of experience in a technical support or helpdesk role
- Proficiency with ticketing systems such as Zendesk, ServiceNow, or Freshdesk
- Strong written and verbal communication skills for customer-facing interactions
- Ability to troubleshoot hardware, software, and network connectivity issues
- CompTIA A+ or equivalent certification preferred for many mid-level openings
- Experience working with Windows and macOS operating systems in a business environment
Tips for Your Technical Support Representative Job Search
Tailor your resume to ticket systems
List the specific platforms you've used, such as Zendesk, Salesforce Service Cloud, or ServiceNow, in your skills section. Recruiters filter resumes for tool names before reading anything else, so naming them explicitly gets you past the first screen.
Quantify resolutions, not just responsibilities
Instead of saying you handled customer issues, note how many tickets you resolved per week or what your average response time was. Technical support roles reward measurable throughput, and those numbers stand out against vague duty descriptions.
Apply early to roles that fit
Migrate Mate lists technical support representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your tier
Technical support roles are structured in tiers, usually Tier 1 through Tier 3. Applying for a Tier 2 role when your experience is Tier 1 usually gets filtered out automatically, so search with the correct level in mind to get your application in front of the right hiring manager.
Prepare a break-fix scenario for interviews
Most technical support interviews include a live troubleshooting scenario. Walk through your diagnostic logic out loud, starting with the most common cause and ruling out each possibility in order. Interviewers care more about your process than whether you solve it instantly.
Ask about escalation paths before accepting
During the offer stage, ask how tickets escalate beyond your tier and whether the role includes cross-training into adjacent areas like implementation or customer success. This signals long-term thinking and helps you evaluate whether the position has room to grow.
Technical Support Representative Jobs: Frequently Asked Questions
Which companies are hiring the most technical support representatives?
The companies hiring the most technical support representatives right now include Engineered Air, Ricoh, and Generac Power Systems, with the largest share of openings in Wisconsin, Ohio, and Florida, based on current listings on Migrate Mate as of June 2026. Demand is especially concentrated at SaaS companies and managed service providers that run large customer-facing support operations.
How many technical support representative jobs are remote?
About 23% of technical support representative openings are fully remote or hybrid as of June 2026, reflecting how broadly the role can be performed without a physical presence. Roles tied to SaaS products and cloud-based helpdesks tend to have the highest remote availability, while positions supporting on-site hardware or proprietary lab equipment typically require in-person work.
How do you become a technical support representative?
Start by building foundational IT knowledge through a CompTIA A+ course or an associate degree in information technology. Practice troubleshooting real problems on personal devices or through virtual labs. Apply to entry-level Tier 1 helpdesk roles to gain ticket-handling experience, then work toward certifications in specific platforms your target employers use, such as Salesforce or Microsoft 365.
Can I get a technical support representative job with no experience?
Yes, many Tier 1 openings are designed for candidates with no formal work history in the field. Employers focus on communication skills, patience under pressure, and basic troubleshooting ability. A CompTIA A+ certification, completed coursework in IT fundamentals, or demonstrated self-taught experience fixing devices for others can substitute for paid experience at the entry level.
What does the technical support representative interview process look like?
Most processes start with a phone screen focused on communication style and basic technical background. A hiring manager interview follows, often including a live troubleshooting scenario where you walk through diagnosing a simulated issue. Some employers add a written assessment covering product knowledge or ticketing workflow. Final-round conversations typically involve a team lead or operations manager reviewing your problem-solving approach.
Where can I find and apply to technical support representative jobs?
You can find and apply to technical support representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing. There's no need to go anywhere else, since the openings are consolidated in one place and each application goes straight to the employer.
See All 104+ Technical Support Representative Jobs
Jump back to the full list of openings and apply to any technical support representative role that fits.
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