Technical Support Representative Jobs
Technical Support Representative jobs are open across technology, telecommunications, healthcare, and financial services, at every level from entry-level to senior and team lead, with specializations in software troubleshooting, hardware support, and customer-facing technical helpdesk. Find a role that fits below and apply directly.
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Showing 5 of 103+ Technical Support Representative jobs
About HomeWAV
Founded in 2011, HomeWAV LLC has remained the industry leader in providing simple, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, Missouri, HomeWAV’s all‑in-one patented platform offers video and voice calling, secure messaging, investigative tools, background filtering, tablet‑based access to education, entertainment, reentry resources, and more. Serving facilities in over 30 states, HomeWAV supports millions of users nationwide and reinvests in its purpose-built technology, upholding its pillars of Integrity, Innovation, and Impact to keep facilities safe and communities connected. For more information, visit HomeWAV at www.homewav.com and LinkedIn and Facebook.
The Technical Support Representative is responsible for delivering comprehensive technical support across HomeWAV’s software and hardware product lines, including agency systems, consumer applications, platform capabilities, and hardware solutions. This role ensures timely incident restoration, adherence to service level agreements (SLAs), and effective management of service requests to support County partners and end users.
The Technical Support Representative serves as a technical subject matter expert, prioritizing, troubleshooting, escalating, and resolving incidents to maintain system performance and customer satisfaction. Working cross-functionally with internal teams, this position plays a critical role in ensuring operational continuity, meeting customer requirements, and upholding service standards in a dynamic, growth-oriented environment.
WHAT SUCCESS LOOKS LIKE
- Provide technical assistance and troubleshooting support for computer systems, software, hardware, kiosks, and related technologies.
- Monitor, prioritize, and respond to IT helpdesk requests in accordance with established workflows and service level expectations.
- Document all troubleshooting steps, communications, and resolutions within the ticketing system to ensure accurate tracking and knowledge sharing.
- Escalate complex or out-of-scope issues to appropriate internal teams or third-party vendors, track progress, and follow through to resolution.
- Coordinate with onsite technicians and dispatch technical resources as needed to support timely issue resolution.
- Partner with the Customer Support (CS) team to triage escalations and provide detailed documentation for Tier II support when required.
- Monitor system alerts and proactively report or address technical issues.
- Maintain up-to-date knowledge of HomeWAV systems, features, and best practices; contribute to internal documentation and process improvement.
The responsibilities listed above are representative of the role. Additional duties may be assigned to meet the needs of the organization.
POSITION REQUIREMENTS
- Travel Requirement: None.
- Physical Requirements: None.
PREFERRED QUALIFICATIONS
Education
- Associate or bachelor’s degree in computer science, information technology, or related field.
Experience
- 2+ years of technical experience in computer technology, data management, network troubleshooting, and/or infrastructure, with capabilities to understand and resolve technical impediments.
- 2+ years of experience troubleshooting technical-related issues, knowledge, and the ability to identify recurring issues, and experience in driving issues to resolution.
- Familiarity in working with military or law enforcement officials.
Technical Skills
Familiarity with JIRA or JIRA Service Management, Teams, AWS Connect a plus.
Professional Skills
- Exceptional initiative, organizational, and execution abilities.
- Impeccable attention to detail.
- Exceptional verbal and written communication skills.
- Excellent problem-solving and decision making skills.
- Comfortable with providing evidentiary support in documentation.
WHAT WE OFFER
- Health & Wellness: Medical, dental, and vision coverage, along with supplemental coverage options such as critical illness and accident insurance.
- Maternity, Paternity & Parental Leave
- Financial Security: 401(k) plan with company contribution, life insurance, and disability coverage.
- Time Off & Flexibility: PTO, paid holidays, and work-life balance initiatives.
- Growth & Development: Training and career development opportunities.
- Culture: Purpose-driven work environment supported by company events, team celebrations, employee merchandise discounts, and discounted gym memberships.
EQUAL EMPLOYMENT OPPORTUNITY
DISCLAIMER
About HomeWAV
Founded in 2011, HomeWAV LLC has remained the industry leader in providing simple, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, Missouri, HomeWAV’s all‑in-one patented platform offers video and voice calling, secure messaging, investigative tools, background filtering, tablet‑based access to education, entertainment, reentry resources, and more. Serving facilities in over 30 states, HomeWAV supports millions of users nationwide and reinvests in its purpose-built technology, upholding its pillars of Integrity, Innovation, and Impact to keep facilities safe and communities connected. For more information, visit HomeWAV at www.homewav.com and LinkedIn and Facebook.
The Technical Support Representative is responsible for delivering comprehensive technical support across HomeWAV’s software and hardware product lines, including agency systems, consumer applications, platform capabilities, and hardware solutions. This role ensures timely incident restoration, adherence to service level agreements (SLAs), and effective management of service requests to support County partners and end users.
The Technical Support Representative serves as a technical subject matter expert, prioritizing, troubleshooting, escalating, and resolving incidents to maintain system performance and customer satisfaction. Working cross-functionally with internal teams, this position plays a critical role in ensuring operational continuity, meeting customer requirements, and upholding service standards in a dynamic, growth-oriented environment.
WHAT SUCCESS LOOKS LIKE
- Provide technical assistance and troubleshooting support for computer systems, software, hardware, kiosks, and related technologies.
- Monitor, prioritize, and respond to IT helpdesk requests in accordance with established workflows and service level expectations.
- Document all troubleshooting steps, communications, and resolutions within the ticketing system to ensure accurate tracking and knowledge sharing.
- Escalate complex or out-of-scope issues to appropriate internal teams or third-party vendors, track progress, and follow through to resolution.
- Coordinate with onsite technicians and dispatch technical resources as needed to support timely issue resolution.
- Partner with the Customer Support (CS) team to triage escalations and provide detailed documentation for Tier II support when required.
- Monitor system alerts and proactively report or address technical issues.
- Maintain up-to-date knowledge of HomeWAV systems, features, and best practices; contribute to internal documentation and process improvement.
The responsibilities listed above are representative of the role. Additional duties may be assigned to meet the needs of the organization.
POSITION REQUIREMENTS
- Travel Requirement: None.
- Physical Requirements: None.
PREFERRED QUALIFICATIONS
Education
- Associate or bachelor’s degree in computer science, information technology, or related field.
Experience
- 2+ years of technical experience in computer technology, data management, network troubleshooting, and/or infrastructure, with capabilities to understand and resolve technical impediments.
- 2+ years of experience troubleshooting technical-related issues, knowledge, and the ability to identify recurring issues, and experience in driving issues to resolution.
- Familiarity in working with military or law enforcement officials.
Technical Skills
Familiarity with JIRA or JIRA Service Management, Teams, AWS Connect a plus.
Professional Skills
- Exceptional initiative, organizational, and execution abilities.
- Impeccable attention to detail.
- Exceptional verbal and written communication skills.
- Excellent problem-solving and decision making skills.
- Comfortable with providing evidentiary support in documentation.
WHAT WE OFFER
- Health & Wellness: Medical, dental, and vision coverage, along with supplemental coverage options such as critical illness and accident insurance.
- Maternity, Paternity & Parental Leave
- Financial Security: 401(k) plan with company contribution, life insurance, and disability coverage.
- Time Off & Flexibility: PTO, paid holidays, and work-life balance initiatives.
- Growth & Development: Training and career development opportunities.
- Culture: Purpose-driven work environment supported by company events, team celebrations, employee merchandise discounts, and discounted gym memberships.
EQUAL EMPLOYMENT OPPORTUNITY
DISCLAIMER
Technical Support Representative Jobs by Experience Level
See All 103+ Technical Support Representative Jobs
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Find JobsTechnical Support Representative Job Market
Who's Hiring
Top Industries Hiring
- Telecommunications
- Technology & Software
What Employers Look For
The qualifications that appear most often in technical support representative jobs.
- Proven experience troubleshooting hardware, software, or network issues in a support environment
- Proficiency with helpdesk ticketing systems such as ServiceNow, Zendesk, or Jira Service Management
- Strong written and verbal communication skills for interacting with technical and non-technical users
- CompTIA A+, ITIL Foundation, or equivalent technical certification preferred or required
- Ability to prioritize and manage multiple open tickets simultaneously under time pressure
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Technical Support Representative Job Search
Tailor your resume to the ticket
List the specific helpdesk platforms and ticketing systems you've used by name. Recruiters scanning resumes for technical support representative roles want to see tool familiarity, not generic phrases like 'customer service software.' Quantify resolution rates or first-contact resolution if you have them.
Highlight certifications before experience
CompTIA A+, ITIL Foundation, and vendor-specific certs like Microsoft or Cisco carry real weight in technical support representative hiring. If you hold any of these, list them near the top of your resume rather than burying them in a separate section at the bottom.
Apply early to roles that fit
Migrate Mate lists technical support representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by product type not just title
Technical support representative roles differ sharply depending on whether the product is SaaS, hardware, or enterprise software. Target openings where you already know the product category, since interviewers will probe your domain knowledge in that specific area.
Prepare for scenario-based interview questions
Most technical support representative interviews include a live troubleshooting scenario or a written diagnostic walkthrough. Practice articulating your step-by-step process out loud, including how you escalate a ticket and communicate status to a non-technical user.
Negotiate scope before negotiating terms
Before discussing anything else in an offer conversation, clarify the tier structure, escalation path, and on-call expectations. Technical support representative roles vary significantly in scope, and understanding those details positions you to evaluate the offer and ask informed questions.
Technical Support Representative Jobs: Frequently Asked Questions
Which companies are hiring the most technical support representatives?
Spectrum, Rheem Manufacturing, and CHS are hiring the most technical support representatives right now, with openings concentrated in Texas, Florida, and Missouri, based on current listings on Migrate Mate as of November 2026. Volume tends to track with product launch cycles and enterprise contract expansions.
How many technical support representative jobs are remote?
About 63% of technical support representative openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in tech-adjacent fields. Software-focused and SaaS support tiers tend to offer the highest share of fully remote arrangements compared to hardware or on-site infrastructure roles.
How do you become a technical support representative?
Start by building a foundation in hardware and software troubleshooting through coursework, self-study, or entry-level IT work. Earn a recognized certification like CompTIA A+ to validate your skills to employers. Then target junior or tier-one support roles where you'll handle inbound tickets, develop your diagnostic process, and build the escalation experience needed to move into higher-tier positions.
Can you get a technical support representative job with little experience?
Yes, many technical support representative roles are designed as entry points into IT and actively recruit candidates without extensive professional backgrounds. Employers at this level prioritize strong communication skills, a methodical troubleshooting approach, and at least one foundational certification. Volunteering for a helpdesk, completing a bootcamp, or supporting a small business's IT needs are all ways to build a credible starting point.
What does the technical support representative interview process look like?
The process typically starts with a recruiter screen covering your tool experience and availability, followed by a technical interview that includes a live troubleshooting scenario or written diagnostic exercise. A final round often involves the hiring manager and focuses on communication style, escalation judgment, and how you handle frustrated users. Some employers also include a short writing sample to assess ticket documentation quality.
Where can I find and apply to technical support representative jobs?
You can find and apply to technical support representative jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and preferred work arrangement, then apply directly to each listing from the same place.
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