Remote Technical Support Representative Jobs
Remote technical support representative jobs are open across the U.S. at remote-first firms, distributed SaaS teams, and technology-driven companies in software, healthcare, and financial services. Employers hiring remotely right now include CVS Health, Mediacom Communications Corporation, and HME. Find a role that fits below and apply directly.
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Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com.
As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of "Peeksters" who "Obsess Over Our Customers," "Accomplish Big Things," "Collaborate With Purpose," and "Get Better Every Day.
The Role:
Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting.
The ideal candidate adapts well to a fast-paced environment, provides a high degree of professional responsiveness and follow-up to our existing and potential partners, and demonstrates strong problem-solving skills. The Partner Support Associate will work in unison with other Support team members, as well as provide information reviewed by our Product and Engineering teams as they work to improve PeekPro. This full-time role is entirely remote and will report to a Team Lead in the United States.
Our collaborative and rapidly evolving team will rely on the Associate to make our partners’ day by solving issues completely, quickly, and correctly.
Responsibilities:
Follow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating.
Craft informative, timely, and instructional messages in response to product- and tech-related queries.
Active participant in team meetings and in assisting other colleagues across the company.
Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.
Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.
Meet monthly Items per month, CSat and QA minimums and develop consistent performance.
Skills you already have:
2+ years of experience in customer service and/or technical support
Full-time availability; Ability to work 5 consecutive days (possible schedule to include weekend day)
Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam)
Natural enthusiasm for helping people solve technical problems
Patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners.
Ability to work in a dynamic environment without skipping a beat.
Must be punctual and reliable.
Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue.
Discretion in handling potentially sensitive information about a partner, partner’s account, or business.
Consistent and dependable WiFi in a personal workspace that allows for distraction-free environment.
Nice to haves:
Spanish language fluency
Interest in the travel/tourism industry
Experience working within Zendesk or other support tooling
Experience working with Salesforce, JIRA, Slack, and/or G-Suite
Compensation:
$20.800 MXP gross monthly salary
Health Coverage through Allianz
Our Customer Support team is available during the following hours: Mon - Fri 8 am to 11 pm; Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time). A 5-day schedule will be assigned after training.
Peek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.
If you are unable to apply due to incompatible assistive technology or a disability, please contact us at talent@peek.com. We will make every effort to respond to your request for disability assistance as soon as possible.
Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com.
As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of "Peeksters" who "Obsess Over Our Customers," "Accomplish Big Things," "Collaborate With Purpose," and "Get Better Every Day.
The Role:
Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting.
The ideal candidate adapts well to a fast-paced environment, provides a high degree of professional responsiveness and follow-up to our existing and potential partners, and demonstrates strong problem-solving skills. The Partner Support Associate will work in unison with other Support team members, as well as provide information reviewed by our Product and Engineering teams as they work to improve PeekPro. This full-time role is entirely remote and will report to a Team Lead in the United States.
Our collaborative and rapidly evolving team will rely on the Associate to make our partners’ day by solving issues completely, quickly, and correctly.
Responsibilities:
Follow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating.
Craft informative, timely, and instructional messages in response to product- and tech-related queries.
Active participant in team meetings and in assisting other colleagues across the company.
Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.
Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.
Meet monthly Items per month, CSat and QA minimums and develop consistent performance.
Skills you already have:
2+ years of experience in customer service and/or technical support
Full-time availability; Ability to work 5 consecutive days (possible schedule to include weekend day)
Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam)
Natural enthusiasm for helping people solve technical problems
Patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners.
Ability to work in a dynamic environment without skipping a beat.
Must be punctual and reliable.
Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue.
Discretion in handling potentially sensitive information about a partner, partner’s account, or business.
Consistent and dependable WiFi in a personal workspace that allows for distraction-free environment.
Nice to haves:
Spanish language fluency
Interest in the travel/tourism industry
Experience working within Zendesk or other support tooling
Experience working with Salesforce, JIRA, Slack, and/or G-Suite
Compensation:
$20.800 MXP gross monthly salary
Health Coverage through Allianz
Our Customer Support team is available during the following hours: Mon - Fri 8 am to 11 pm; Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time). A 5-day schedule will be assigned after training.
Peek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.
If you are unable to apply due to incompatible assistive technology or a disability, please contact us at talent@peek.com. We will make every effort to respond to your request for disability assistance as soon as possible.
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Find JobsRemote Technical Support Representative Job Market
Who's Hiring
- CVS Health26
- Mediacom Communications Corporation4
- HME2
- B&L Information Systems2B
- FUKU1
What Employers Look For
The qualifications that appear most often in remote technical support representative jobs.
- Proven experience troubleshooting hardware, software, or network issues in a support environment
- Proficiency with helpdesk ticketing systems such as ServiceNow, Zendesk, or Jira Service Management
- Strong written and verbal communication skills for interacting with technical and non-technical users
- CompTIA A+, ITIL Foundation, or equivalent technical certification preferred or required
- Ability to prioritize and manage multiple open tickets simultaneously under time pressure
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote Technical Support Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote technical support representative openings from across the U.S. in one place. Search by role and apply directly to the ones that match your skills and availability before positions close.
Prove your async communication upfront
Remote employers read your cover letter and application email as a writing sample. Use complete sentences, clear structure, and precise language. Candidates who communicate well in writing move forward faster because that is how remote support work happens every day.
Show your remote support tool experience
List every ticketing, live chat, and remote desktop tool you have used, including Zendesk, Freshdesk, Intercom, or TeamViewer. Remote hiring managers scan for these names directly because training on new tools takes time they do not always have.
Prepare for video-first remote interviews
Remote technical support interviews are conducted on video, often with a troubleshooting scenario or a mock ticket exercise. Practice walking through a problem out loud, sharing your screen, and documenting your steps as you go. That mirrors the actual work environment.
Remote Technical Support Representative Jobs: Frequently Asked Questions
How do I get a remote technical support representative job?
Remote technical support representative roles go to candidates who can demonstrate they work well without in-person oversight, communicate clearly in writing, and troubleshoot independently. Remote employers screen heavily for async communication skills, ticket documentation habits, and familiarity with remote support tools like Zendesk, Freshdesk, or similar platforms. Showing prior remote work, a home office setup, and strong written samples gives you a real edge over candidates who only list technical skills.
Which companies hire remote technical support representatives?
Companies hiring remote technical support representatives right now include CVS Health, Mediacom Communications Corporation, and HME, based on current remote listings on Migrate Mate as of July 2026. Remote-first SaaS companies, distributed technology firms, and healthcare technology platforms are among the most consistent employers of remote technical support representatives.
Can you get a remote technical support representative job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to resolve tickets independently from day one with minimal supervision. You can strengthen your candidacy by completing vendor certifications like CompTIA A+ or Google IT Support, contributing to tech community forums, and showing written troubleshooting examples. Remote-first startups and smaller SaaS teams are the most open to entry-level candidates who demonstrate self-direction clearly.
Do you need a degree for remote technical support representative jobs?
Not always. Remote employers in this role weigh demonstrated technical ability, certifications, and documented problem-solving results more heavily than a four-year degree. Credentials like CompTIA A+, ITIL Foundation, or role-specific vendor certifications carry real weight. A portfolio of resolved support cases or a history of positive customer outcomes can substitute effectively for a degree in most remote hiring decisions.
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