Technical Support Technician Jobs in Virginia

What success looks like in this role:

Overview

We are seeking a Data Center Operations Support Technician to provide site-based technical and operational support within high-availability data center environments.

This role focuses on daily operations including monitoring and maintaining critical IT equipment to ensure reliable continuous operation in accordance with relevant performance specifications and service levels. The Data Center Operations Support Technician executes routine tasks without direct supervision and assists with complex tasks when required under the direction of a senior technician.

Routine data center operations support duties include hardware and software installation, configuration, operation, maintenance, monitoring of critical IT infrastructure such as servers, computer networks, computer storage systems, and data cabling.

The Data Center Operations Support Technician uses electronic service management tools to plan, execute, monitor, log, and report.

The ideal candidate will bring fundamental competence across IT hardware installation and maintenance, systems monitoring, and data center operations, with a strong focus on reliability, responsiveness, and operational excellence.

Key Responsibilities

• Provide operational and technical support for assigned data center computer systems and peripheral equipment.
• Monitor on-line system performance using software support tools and help ensure scheduled jobs are completed in a timely manner.
• Perform standard maintenance and repair activities.
• Reassign job priorities according to precedent, policy, and procedures.
• Participate in on-call rotation and respond to alerts and system issues.
• Update systems and applications.
• Partner with vendors and component suppliers to replace or repair failed equipment.
• Assist with cabling, racking, and server installation activities when needed. The source profile indicates responsibilities may include cabling, racking, and server installations.

You will be successful in this role if you have:

Required Skills and Work Experience

• 1–2 years of experience in a data center operations role, infrastructure support role, or a related technical field.

Technical Skills

• Data center infrastructure support (racking and stacking IT equipment, structured data cabling)
• IT hardware maintenance and servicing.
• Basic troubleshooting of hardware, core software, and network issues.
• Environmental monitoring.
• Batch processing and job scheduling support.
• Hardware and peripheral equipment maintenance.
• Fundamental networking concepts (connectivity, switching, routing awareness).

Professional Skills

• Strong problem-solving and analytical ability.
• Mindfulness with a focus on accuracy and documentation.
• Effective communication and collaboration across technical and non-technical teams.
• Ability to work in a fast-paced, mission-critical environment.
• Customer-focused mindset with responsiveness to issues.
• Willingness to work in a procedure-driven environment.
• Physically fit, capable of lifting and moving heavy equipment safely, using mechanical lifting aids when appropriate.

Operational Skills

• Working knowledge of data center operations support (or closely related technical operations experience).
• Familiar with a service management tool (ticketing, monitoring, or alerting).
• Adherence to operational procedures and compliance standards.
• Ability to manage multiple priorities and tasks simultaneously.
• Willingness and ability to work on hard surfaces within a climate-controlled environment.
• Participate in on-call rotation.

Required Qualifications

• High School Diploma or GED.

Preferred Qualifications, Skills, and Work Experience

• Associate degree or technical certification in IT, computer science, data center operations, or a related field.
• Technical certifications
• CompTIA (A+, Network+, Server+).
• CCNA.
• Structured data cabling.
• Fundamental IT Service Management knowledge.

Work Environment

• This role is site-based.
• This role may be required to travel to other sites.
• 40-hour week (Monday-Friday).
• Required to work outside business hours when necessary to achieve critical service delivery commitments.
• Required to participate in a standby on-call roster.
• Reports to a team leader.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.