Technical Support Technician Jobs
Technical Support Technician jobs are open across IT services, healthcare, financial services, manufacturing, and managed service providers, at every level from entry-level helpdesk to senior desktop support and systems administrator, with specializations in hardware repair, software troubleshooting, and network support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 1,190+ Technical Support Technician jobs
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
Technical Support Technician Jobs by Experience Level
Top Cities Hiring Technical Support Technicians
Explore technical support technician openings in the cities hiring most right now.
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Find JobsTechnical Support Technician Job Market
Who's Hiring
- Amazon17
- Thermo Fisher Scientific13
- SBF Search10
- Motorola Solutions10
- Jack Henry & Associates10
Top Industries Hiring
- Technology & Software75
- Manufacturing29
- Electronics & Hardware20
- Consulting & Professional Services10
- Agriculture & Farming7
What Employers Look For
The qualifications that appear most often in technical support technician jobs.
- Experience troubleshooting hardware, software, and network connectivity issues in a helpdesk environment
- Proficiency with a ticketing system such as ServiceNow, Jira Service Management, or Zendesk
- CompTIA A+ certification or equivalent vendor credential
- Strong communication skills for explaining technical problems to non-technical end users
- Experience supporting Windows operating systems, Microsoft 365, and Active Directory
- Associate degree or higher in information technology, computer science, or a related field
Tips for Your Technical Support Technician Job Search
Tailor your resume to the ticket system
Hiring managers scan for the specific platforms you've worked in. Name the helpdesk and remote support tools you've used, the types of tickets you handled, and your average resolution volume so your resume speaks directly to their environment.
List certifications above your job titles
For technical support roles, CompTIA A+, Network+, or a vendor certification often carries more weight than your degree. Place active certifications in a dedicated section near the top of your resume so recruiters spot them immediately.
Filter openings by support tier level
Tier 1, Tier 2, and Tier 3 roles have very different scope and pay. Read the responsibilities carefully to confirm the ticket complexity matches your experience, and target openings where your existing skills cover at least three-quarters of the listed duties.
Apply early to roles that fit
Migrate Mate lists technical support technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a break-fix walkthrough for interviews
Interviewers frequently ask you to diagnose a problem out loud. Rehearse walking through a real troubleshooting sequence you've handled, explaining each step and why you chose it, so you can demonstrate structured thinking under pressure.
Negotiate shift and on-call terms before accepting
Many technical support roles include evening, weekend, or on-call rotations that aren't always prominent in the job post. Confirm the exact schedule expectations and any on-call compensation structure before you finalize an offer.
Technical Support Technician Jobs: Frequently Asked Questions
Which companies are hiring the most technical support technicians?
The most active employers for technical support technicians right now are Amazon, Thermo Fisher Scientific, and SBF Search, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of August 2026. Managed service providers and large enterprise IT departments tend to post the highest volume of openings consistently.
How many technical support technician jobs are remote?
About 51% of technical support technician openings are fully remote or hybrid as of August 2026, though the share varies significantly by employer and role type. Tier 1 helpdesk and software support roles are most likely to be fully remote, while hardware repair, desktop support, and on-site infrastructure roles almost always require a physical presence.
How do you become a technical support technician?
Start by earning a foundational certification like CompTIA A+ to validate your hardware and software troubleshooting knowledge. Then build hands-on experience through a home lab, volunteer IT work, or an entry-level helpdesk role. Strengthen your networking fundamentals, practice common break-fix scenarios out loud, and progressively take on tickets with greater complexity to move into higher support tiers.
Can you get hired as a technical support technician with no experience?
Yes, entry-level helpdesk and Tier 1 support roles are among the most accessible starting points in IT. Employers at this level prioritize strong communication skills, a CompTIA A+ certification, and a demonstrated ability to follow troubleshooting procedures over years of professional experience. A home lab, personal projects, or volunteer support work can substitute for formal employment history when you're starting out.
What does the technical support technician interview process look like?
Most interviews begin with a phone screen focused on your background and familiarity with common tools and operating systems. A technical interview or practical exercise typically follows, where you walk through a troubleshooting scenario step by step. Final rounds often include a conversation with a team lead or IT manager covering soft skills, shift availability, and how you handle difficult end-user interactions.
Where can I find and apply to technical support technician jobs?
You can find and apply to technical support technician jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your tier level, specialization, and preferred location or remote arrangement, then apply directly to each listing that fits your experience.
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