Technical Support Technician Jobs
Technical Support Technician jobs are open across IT services, healthcare, financial services, manufacturing, and managed service providers, at every level from entry-level helpdesk to senior desktop support and systems administrator, with specializations in hardware repair, software troubleshooting, and network support. See the openings below and apply to the ones that match your experience.
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Technical Support Engineer
Location: New York City
Salary: $60,000 - $90,000
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role
As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client’s technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in New York City.
Typical Job duties would include:
- On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.
- System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.
- Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
- Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
- Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.
- System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
- Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.
We’re looking for someone who has technical proficiency in:
- 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting.
- Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
- Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
- Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.
We’re also looking for candidates with:
- Strong research, writing and communication skills.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Project management skills and proven ability to manage own workload.
Certifications:
CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.
Apply Now!
Submit a CV and cover letter to the Technical Support Engineer (New York) role. On your CV, please include a section on your Hobbies and Interests. If you have any questions about this position, please contact careers@options-it.com. We look forward to reviewing your application and discussing how you can make an impact at Options Technology!
Technical Support Engineer
Location: New York City
Salary: $60,000 - $90,000
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role
As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client’s technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in New York City.
Typical Job duties would include:
- On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.
- System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.
- Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
- Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
- Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.
- System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
- Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.
We’re looking for someone who has technical proficiency in:
- 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting.
- Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
- Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
- Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.
We’re also looking for candidates with:
- Strong research, writing and communication skills.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Project management skills and proven ability to manage own workload.
Certifications:
CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.
Apply Now!
Submit a CV and cover letter to the Technical Support Engineer (New York) role. On your CV, please include a section on your Hobbies and Interests. If you have any questions about this position, please contact careers@options-it.com. We look forward to reviewing your application and discussing how you can make an impact at Options Technology!
Technical Support Technician Jobs by Experience Level
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Find JobsTechnical Support Technician Job Market
Who's Hiring
- Amazon Web Services23
- CVS Health19
- Spectrum15
- Dell Technologies13
- GEICO12
Top Industries Hiring
- Technology & Software37
- Manufacturing12
- Electronics & Hardware6
- Education4
- Telecommunications4
What Employers Look For
The qualifications that appear most often in technical support technician jobs.
- Experience troubleshooting hardware, software, and network connectivity issues in a helpdesk environment
- Proficiency with a ticketing system such as ServiceNow, Jira Service Management, or Zendesk
- CompTIA A+ certification or equivalent vendor credential
- Strong communication skills for explaining technical problems to non-technical end users
- Experience supporting Windows operating systems, Microsoft 365, and Active Directory
- Associate degree or higher in information technology, computer science, or a related field
Tips for Your Technical Support Technician Job Search
Tailor your resume to the ticket system
Hiring managers scan for the specific platforms you've worked in. Name the helpdesk and remote support tools you've used, the types of tickets you handled, and your average resolution volume so your resume speaks directly to their environment.
List certifications above your job titles
For technical support roles, CompTIA A+, Network+, or a vendor certification often carries more weight than your degree. Place active certifications in a dedicated section near the top of your resume so recruiters spot them immediately.
Filter openings by support tier level
Tier 1, Tier 2, and Tier 3 roles have very different scope and pay. Read the responsibilities carefully to confirm the ticket complexity matches your experience, and target openings where your existing skills cover at least three-quarters of the listed duties.
Apply early to roles that fit
Migrate Mate lists technical support technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a break-fix walkthrough for interviews
Interviewers frequently ask you to diagnose a problem out loud. Rehearse walking through a real troubleshooting sequence you've handled, explaining each step and why you chose it, so you can demonstrate structured thinking under pressure.
Negotiate shift and on-call terms before accepting
Many technical support roles include evening, weekend, or on-call rotations that aren't always prominent in the job post. Confirm the exact schedule expectations and any on-call compensation structure before you finalize an offer.
Technical Support Technician Jobs: Frequently Asked Questions
Which companies are hiring the most technical support technicians?
The most active employers for technical support technicians right now are Amazon Web Services, CVS Health, and Spectrum, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of September 2026. Managed service providers and large enterprise IT departments tend to post the highest volume of openings consistently.
How many technical support technician jobs are remote?
About 56% of technical support technician openings are fully remote or hybrid as of September 2026, though the share varies significantly by employer and role type. Tier 1 helpdesk and software support roles are most likely to be fully remote, while hardware repair, desktop support, and on-site infrastructure roles almost always require a physical presence.
How do you become a technical support technician?
Start by earning a foundational certification like CompTIA A+ to validate your hardware and software troubleshooting knowledge. Then build hands-on experience through a home lab, volunteer IT work, or an entry-level helpdesk role. Strengthen your networking fundamentals, practice common break-fix scenarios out loud, and progressively take on tickets with greater complexity to move into higher support tiers.
Can you get hired as a technical support technician with no experience?
Yes, entry-level helpdesk and Tier 1 support roles are among the most accessible starting points in IT. Employers at this level prioritize strong communication skills, a CompTIA A+ certification, and a demonstrated ability to follow troubleshooting procedures over years of professional experience. A home lab, personal projects, or volunteer support work can substitute for formal employment history when you're starting out.
What does the technical support technician interview process look like?
Most interviews begin with a phone screen focused on your background and familiarity with common tools and operating systems. A technical interview or practical exercise typically follows, where you walk through a troubleshooting scenario step by step. Final rounds often include a conversation with a team lead or IT manager covering soft skills, shift availability, and how you handle difficult end-user interactions.
Where can I find and apply to technical support technician jobs?
You can find and apply to technical support technician jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your tier level, specialization, and preferred location or remote arrangement, then apply directly to each listing that fits your experience.
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