Technical Support Technician Jobs in San Diego, CA
Technical Support Technician jobs in San Diego are in strong demand, concentrated in Sorrento Valley, Kearny Mesa, and Downtown across defense technology, telecommunications, and managed IT services. Employers hiring right now include ASML, Sony, and Plaid. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 162+ Technical Support Technician jobs
About Cassida
Cassida USA is a leader in cash‑automation technology, providing dependable solutions such as bill counters, coin sorters, counterfeit detectors, mixed‑bill discriminators, and advanced automation equipment. The company began U.S. operations in 2006 and is headquartered in San Diego, where it has served American businesses for more than 20 years. Our work centers on delivering accurate, reliable, and efficient products that support smooth financial operations for organizations nationwide. With a strong focus on quality and customer support, Cassida USA maintains a fast‑paced but collaborative environment in which each team member plays a meaningful role in daily operations.
The Role
We’re looking for a Technical Support & Repair Specialist to join our fast-paced Support team. You’ll be the first point of contact for customers, quickly diagnosing equipment issues, guiding troubleshooting over the phone, determining when units need to be returned to Cassida for repair, and assisting with installations and hands-on equipment repairs.
What You’ll Do:
Primary Role: Provide technical support via phone and email
- Diagnose and repair hardware and software issues
- Assist with installations and device maintenance
- Document all support interactions in our ticketing system
- Collaborate with teams to resolve complex problems
- Perform physical repairs, testing, and maintenance of devices as needed
- Integrate call center support and depot repair functions for a seamless customer experience
Working Hours: Monday - Friday 6:00 AM - 2:30PM (On-Site)
What We’re Looking For
- Previous experience working in a high-volume, fast-paced call center, technical support, or customer service environment.
- Strong communication and active listening skills, with the ability to quickly understand customer concerns, ask the right diagnostic questions, and guide conversations efficiently. Bilingual skills are a plus.
- Proven ability to explain technical issues to non-technical customers and walk them through step-by-step troubleshooting over the phone or email.
- Strong technical troubleshooting and diagnostic skills, including experience with hardware, software, and electromechanical equipment.
- Ability to quickly assess equipment issues and determine whether they can be resolved remotely, or warrant the unit to be sent in for repair.
- Sound judgment and decision-making skills, with the ability to follow troubleshooting procedures, recognize when further troubleshooting is no longer productive.
- Ability to manage back-to-back calls, prioritize urgent customer issues, and multitask while maintaining accuracy and professionalism.
- Experience using ticketing systems to accurately document customer concerns, equipment details, error codes, troubleshooting steps, and resolutions.
- Strong focus on first-call resolution, minimizing equipment downtime.
- Experience coordinating service dispatches, technician visits, equipment swaps, replacement shipments, or service escalations is a plus.
- Ability to remain calm, patient, and solutions-oriented when dealing with frustrated customers or time-sensitive equipment issues.
- Knowledge of cash-handling equipment and processes, including bill and coin detection, sorting, counterfeit detection technologies, or similar equipment, is a plus.
- Reliable, punctual, organized, and able to work independently while contributing to a team environment.
Key Traits: Quick-thinking, decisive, dependable, customer-focused, team-oriented, detail-focused, adaptable, accountable, and safety-minded. Able to work efficiently under pressure while balancing speed, accuracy, and quality customer service.
Why Cassida?
Be part of a forward-thinking, innovative team
Directly impact businesses across the country
Enjoy a dynamic, hands-on role with growth opportunities
Perks & Benefits:
- $500 electric car program + free electricity
- $1,000 “Citizen of the World” program
- Snacks, coffee, and office perks
- 401(k) matching, health, dental, vision, life insurance
- Paid time off
Apply today to join Cassida and help deliver exceptional technical support and repair solutions!
Pay: $22.00 - $24.00 per hour
Work Location: In person
About Cassida
Cassida USA is a leader in cash‑automation technology, providing dependable solutions such as bill counters, coin sorters, counterfeit detectors, mixed‑bill discriminators, and advanced automation equipment. The company began U.S. operations in 2006 and is headquartered in San Diego, where it has served American businesses for more than 20 years. Our work centers on delivering accurate, reliable, and efficient products that support smooth financial operations for organizations nationwide. With a strong focus on quality and customer support, Cassida USA maintains a fast‑paced but collaborative environment in which each team member plays a meaningful role in daily operations.
The Role
We’re looking for a Technical Support & Repair Specialist to join our fast-paced Support team. You’ll be the first point of contact for customers, quickly diagnosing equipment issues, guiding troubleshooting over the phone, determining when units need to be returned to Cassida for repair, and assisting with installations and hands-on equipment repairs.
What You’ll Do:
Primary Role: Provide technical support via phone and email
- Diagnose and repair hardware and software issues
- Assist with installations and device maintenance
- Document all support interactions in our ticketing system
- Collaborate with teams to resolve complex problems
- Perform physical repairs, testing, and maintenance of devices as needed
- Integrate call center support and depot repair functions for a seamless customer experience
Working Hours: Monday - Friday 6:00 AM - 2:30PM (On-Site)
What We’re Looking For
- Previous experience working in a high-volume, fast-paced call center, technical support, or customer service environment.
- Strong communication and active listening skills, with the ability to quickly understand customer concerns, ask the right diagnostic questions, and guide conversations efficiently. Bilingual skills are a plus.
- Proven ability to explain technical issues to non-technical customers and walk them through step-by-step troubleshooting over the phone or email.
- Strong technical troubleshooting and diagnostic skills, including experience with hardware, software, and electromechanical equipment.
- Ability to quickly assess equipment issues and determine whether they can be resolved remotely, or warrant the unit to be sent in for repair.
- Sound judgment and decision-making skills, with the ability to follow troubleshooting procedures, recognize when further troubleshooting is no longer productive.
- Ability to manage back-to-back calls, prioritize urgent customer issues, and multitask while maintaining accuracy and professionalism.
- Experience using ticketing systems to accurately document customer concerns, equipment details, error codes, troubleshooting steps, and resolutions.
- Strong focus on first-call resolution, minimizing equipment downtime.
- Experience coordinating service dispatches, technician visits, equipment swaps, replacement shipments, or service escalations is a plus.
- Ability to remain calm, patient, and solutions-oriented when dealing with frustrated customers or time-sensitive equipment issues.
- Knowledge of cash-handling equipment and processes, including bill and coin detection, sorting, counterfeit detection technologies, or similar equipment, is a plus.
- Reliable, punctual, organized, and able to work independently while contributing to a team environment.
Key Traits: Quick-thinking, decisive, dependable, customer-focused, team-oriented, detail-focused, adaptable, accountable, and safety-minded. Able to work efficiently under pressure while balancing speed, accuracy, and quality customer service.
Why Cassida?
Be part of a forward-thinking, innovative team
Directly impact businesses across the country
Enjoy a dynamic, hands-on role with growth opportunities
Perks & Benefits:
- $500 electric car program + free electricity
- $1,000 “Citizen of the World” program
- Snacks, coffee, and office perks
- 401(k) matching, health, dental, vision, life insurance
- Paid time off
Apply today to join Cassida and help deliver exceptional technical support and repair solutions!
Pay: $22.00 - $24.00 per hour
Work Location: In person
See All 162+ Technical Support Technician Jobs in San Diego
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Find JobsTechnical Support Technician Job Market in San Diego
Who's Hiring
- ASML10
- Sony10
- Plaid10
- Leidos10
- Saalex10
Top Industries Hiring
- Technology & Software
Technical Support Technician Jobs in San Diego: Frequently Asked Questions
How do I get a technical support technician job in San Diego?
Target San Diego's defense contractors, telecom companies, and managed service providers first, as these sectors post the most technical support roles locally. Sorrento Valley and Kearny Mesa are the densest hiring corridors. Candidates with CompTIA A+ or Network+ certifications stand out in this market, and familiarity with government IT environments gives a notable edge with the defense-adjacent employers that dominate the region.
Which companies hire technical support technicians in San Diego?
Employers hiring technical support technicians in San Diego right now include ASML, Sony, and Plaid, based on current listings on Migrate Mate as of November 2026. San Diego's hiring base is a mix of large defense and technology contractors, regional telecom providers, and growing healthcare IT organizations spread across the city's northern business corridors.
Are there remote technical support technician jobs in San Diego?
Yes, though availability depends heavily on the role type, since hands-on hardware and field support positions require on-site presence while help desk and software support roles are far more remote-friendly. About 28% of technical support technician openings tied to San Diego are remote or hybrid as of November 2026. Roles supporting cloud platforms, SaaS products, and internal enterprise software tend to offer the most remote flexibility with San Diego employers.
How can I get a technical support technician job in San Diego with little or no experience?
The most realistic entry path in San Diego is applying to help desk or IT support associate roles at managed service providers and healthcare systems, which regularly hire candidates without deep experience if they hold a CompTIA A+ certification or have completed a community college IT program. San Diego's defense sector hires entry-level support staff too, often paired with on-the-job training and a path toward security clearance eligibility.
Which industries hire the most technical support technicians in San Diego?
The sectors hiring the most technical support technicians in San Diego are Technology & Software, based on current listings on Migrate Mate as of November 2026. San Diego's concentration of defense contractors, naval installations, and a large hospital network creates consistent, year-round demand for technical support professionals across both government-adjacent and commercial employers.
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See All 162+ Technical Support Technician Jobs in San Diego
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