Technical Support Technician Jobs in Phoenix, AZ

Overview & Purpose

• Competitive Salaries
• Arizona State Retirement System - Pension
• 401(k)
• Medical, Dental and Vision
• Life insurance, LTD, Short-term disability
• 4-10 (Mon-Thur) work schedule
• Option for part-time remote work
• Paid training & tuition reimbursement
• 9 paid holidays
• Paid vacation & sick time
• Wellness programs
• No benefits waiting period
• Relocation benefits
• Significant training and development opportunities
• Public Student Loan Forgiveness eligible employer
• 12 Week Paid Parental Leave

At an expert experience level, plans, installs, and tests Windows servers, personal computer and laptop operating systems, hardware, and related peripherals. Installs new network equipment and troubleshoots existing network equipment. Provides installation and support for the Windows and CBM networks at headquarters and at facilities along the canal system.

Works with clients, both in person and remotely to troubleshoot problems and resolve simple to complex computer hardware problems, application issues and network related problems. Provides client training as needed to allow effective use of hardware and applications. Meets defined targets for resolution of reported problems. Assists clients with "how to" questions regarding the use of computer applications and hardware.

Assists Network Engineering, Windows Administrators, and IT Security as needed with installs of equipment at HQ and remote locations. This includes router, switches, telephony, video conferencing, cabling, and other opportunities where this position will be instrumental in meeting CAP network availability standards.

Assists the IT Infrastructure Team at HQ and remotely when required. The duties may include system testing after security patching, beginning level cloud administration work (SharePoint, One Drive), VDI (Virtual Desktop Interface) Administration and data center hardware installs.

Installs computer applications which require mid-range computer network and/or Windows servers and personal computer interoperability. Installs specialized software applications used by CAP such as AutoCAD, Livelink, SKM, etc. and maintains a good understanding of how to implement these tools with the proper configuration. Obtains application training as needed to accomplish this.

Leads and participates on project teams to develop and implement process improvements that have a positive impact on Information Technologies and CAP. Performs as a dedicated advocate to a client department to understand operational responsibilities and identify potential improvements or new services that can be provided to that department by Information Technologies. Develops plans and implements changes or coordinates with appropriate Information Technologies staff to implement as necessary.

Five (5) years of increasing responsibility performing computer and network support, troubleshooting, problem resolution, customer service and support, installation and systems management of computer environments.

Certifications or Licenses:

PREFERRED QUALIFICATIONS:

A+ Certification.

Microsoft Certification

Cisco Certification

Exposure to cloud technologies (Microsoft Azure)

Exposure to Cisco technologies (switches, data center)

Experience with Autodesk and CAD products.

Experience with automated ticketing systems.

Experience with building images.

Experience with ticket triaging, management and reporting.

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