Technical Support Technician Jobs in Chicago, IL
Technical Support Technician jobs in Chicago are concentrated in the Loop, River North, and the Fulton Market corridor, with strong demand from employers in managed IT services, healthcare technology, and financial services. Employers hiring right now include Okta, Adyen, and Braze. See the openings below and apply to the ones that match your experience.
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Showing 5 of 48+ Technical Support Technician jobs
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.
WHAT YOU'LL DO
As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You'll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.
Your responsibilities will include:
- Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
- Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
- Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
- Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
- Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
- Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.
Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.
WHAT YOU HAVE
- 2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
- A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
- Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
- Hands-on experience with HTML, CSS, APIs, and/or SQL
- Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
- Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
- Strong written and verbal communication skills in English
WHO YOU ARE
- An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
- Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
- Passionate about helping customers and resolving issues efficiently and effectively.
- Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
- Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
- Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
- A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $60,000 and $95,000/year, with an expected On Target Earnings (OTE) between $67,000 and $106,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 "Best of Marketing and Digital Advertising Software Product" in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America's Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.
WHAT YOU'LL DO
As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You'll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.
Your responsibilities will include:
- Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
- Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
- Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
- Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
- Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
- Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.
Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.
WHAT YOU HAVE
- 2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
- A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
- Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
- Hands-on experience with HTML, CSS, APIs, and/or SQL
- Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
- Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
- Strong written and verbal communication skills in English
WHO YOU ARE
- An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
- Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
- Passionate about helping customers and resolving issues efficiently and effectively.
- Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
- Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
- Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
- A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $60,000 and $95,000/year, with an expected On Target Earnings (OTE) between $67,000 and $106,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 "Best of Marketing and Digital Advertising Software Product" in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America's Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
See All 48 Technical Support Technician Jobs in Chicago
Find roles in Chicago that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Job Market in Chicago
Who's Hiring
Top Industries Hiring
- Technology & Software
- Fintech
- Banking & Financial Services
- E-Commerce & Online Marketplaces
Technical Support Technician Jobs in Chicago: Frequently Asked Questions
How do I get a technical support technician job in Chicago?
The strongest path into technical support technician roles in Chicago is targeting the city's dense concentration of managed service providers, hospital systems, and financial services firms, which hire continuously for tier-one and tier-two support positions. Candidates who can demonstrate hands-on experience with ticketing systems, Active Directory, and endpoint management stand out. Networking through Chicago-area tech meetups and focusing applications on the Loop, Fulton Market, and suburban campuses in Schaumburg and Downers Grove improves results.
Which companies hire technical support technicians in Chicago?
Employers hiring technical support technicians in Chicago right now include Okta, Adyen, and Braze, based on current listings on Migrate Mate as of August 2026. Chicago's mix of large financial institutions, healthcare networks, and growing technology companies means openings appear across both enterprise IT departments and specialist managed service providers throughout the metro area.
Are there remote technical support technician jobs in Chicago?
Yes, though availability depends heavily on the role, since hardware troubleshooting and on-site desktop support require physical presence, while help desk and software support positions are frequently remote-eligible. About 67% of technical support technician openings tied to Chicago are remote or hybrid as of August 2026, reflecting the city's established tech and financial services employers who have normalized flexible work for tier-one support functions. Cloud infrastructure and SaaS support roles show the highest remote availability locally.
How can I get a technical support technician job in Chicago with little or no experience?
The most realistic entry point in Chicago is securing a help desk associate or IT support specialist role at one of the city's many managed service providers, which regularly hire candidates with CompTIA A+ certification even without prior professional experience. Chicago's hospital networks, including those along the Medical District corridor, also hire entry-level IT support staff who rotate through departments and build hands-on skills. A relevant certification, a home lab project to demonstrate troubleshooting ability, and familiarity with remote support tools strengthen any application significantly in this market.
Which industries hire the most technical support technicians in Chicago?
Chicago technical support technician roles concentrate in Technology & Software, Fintech, and Banking & Financial Services, based on current listings on Migrate Mate as of August 2026. Chicago's position as a national hub for commodity trading, healthcare administration, and corporate headquarters means IT support demand is spread across large institutional employers rather than concentrated in a single sector, creating consistent openings throughout the year.
See All 48 Technical Support Technician Jobs in Chicago
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