Technical Support Technician Jobs in Washington, DC
Technical Support Technician jobs in Washington are in strong demand, concentrated in Capitol Hill, the Golden Triangle, and Foggy Bottom across federal IT, government contracting, and nonprofit technology operations. Employers hiring right now include OPEXUS, Thermo Fisher Scientific, and Aptiv. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 15+ Technical Support Technician jobs
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
See All 15 Technical Support Technician Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Job Market in Washington
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
- Healthcare & Medical Services
Technical Support Technician Jobs in Washington: Frequently Asked Questions
How do I get a technical support technician job in Washington?
Focus your search on Washington's federal contractor ecosystem, government agencies, and the dense cluster of nonprofits and associations headquartered near Dupont Circle and K Street. Employers here consistently value CompTIA A+ or Security+ certifications, and any experience with government IT environments or clearance eligibility gives you a real edge. Applying directly through agency contractor portals and targeting mid-size IT services firms that hold federal contracts is the most reliable path in this market.
Which companies hire technical support technicians in Washington?
Washington technical support technician roles are posted by OPEXUS, Thermo Fisher Scientific, and Aptiv and others right now, based on current listings on Migrate Mate as of July 2026. Washington's hiring base is unusually broad, ranging from federal agencies and defense contractors in the Navy Yard and Pentagon City corridor to policy-focused nonprofits and international organizations near Dupont Circle.
Are there remote technical support technician jobs in Washington?
Yes, though availability depends on the role, since hands-on hardware support and on-site federal IT work remain largely in-person, while help desk and tier-one software support positions are more remote-friendly. About 67% of technical support technician openings tied to Washington are remote or hybrid as of July 2026, reflecting the city's significant share of desk-based IT support roles. Cloud infrastructure and software support positions tied to Washington's large association and nonprofit sector tend to offer the most remote flexibility.
How can I get a technical support technician job in Washington with little or no experience?
The most realistic entry path in Washington is targeting IT support roles with federal contractors, which often hire at the associate or tier-one help desk level and provide on-the-job training alongside clearance sponsorship. Washington's large university and hospital systems, including those in Georgetown and the Medical Center corridor, also hire entry-level technicians and provide structured onboarding. Earning a CompTIA A+ certification before applying and highlighting any coursework in networking or operating systems gives candidates a concrete edge over other entry-level applicants in this market.
Which industries hire the most technical support technicians in Washington?
Most technical support technician openings in Washington sit in Construction & Real Estate and Healthcare & Medical Services, per current listings on Migrate Mate as of July 2026. Washington's unique concentration of federal agencies, defense and policy contractors, and internationally focused nonprofits means IT support demand here is driven more by mission-critical infrastructure and compliance requirements than by commercial product cycles.
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