Technical Support Technician Jobs in District of Columbia
Technical Support Technician jobs in District of Columbia sit in one of the most active markets in the country, concentrated across federal government contractors, cybersecurity firms, and national associations headquartered in and around Washington. Most hiring is in the District itself, with additional activity in nearby Arlington and Bethesda, where large employers like Booz Allen Hamilton, Leidos, and SAIC maintain substantial operations. Demand is strongest for technicians with experience in network troubleshooting, endpoint management, and helpdesk environments supporting government or enterprise clients. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 15+ Technical Support Technician jobs
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
See All 15 Technical Support Technician Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Technical Support Technician Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
- Healthcare & Medical Services
What District of Columbia Employers Look For
The qualifications that appear most often in technical support technician jobs across District of Columbia.
- CompTIA A+ or Security+ certification required or strongly preferred by most District of Columbia employers
- Experience troubleshooting Windows and macOS environments in a professional or enterprise setting
- Familiarity with ticketing systems such as ServiceNow, Jira, or Remedy for incident tracking
- Ability to obtain or maintain a federal security clearance for government contractor roles
- Working knowledge of Active Directory, VPN configuration, and remote desktop support tools
- Strong written and verbal communication skills for interacting with non-technical end users
Technical Support Technician Jobs in District of Columbia: Frequently Asked Questions
How do you become a technical support technician in District of Columbia?
There is no District of Columbia-specific state license required to work as a technical support technician, so the path runs through education and recognized industry credentials. Most District of Columbia employers expect at minimum a high school diploma or associate degree in information technology or a related field, combined with a CompTIA A+ certification. Government contractor roles often add a security clearance requirement, which candidates can begin pursuing once hired.
Which companies hire technical support technicians in District of Columbia?
Employers hiring technical support technicians in District of Columbia right now include OPEXUS, Thermo Fisher Scientific, and Aptiv, based on current listings on Migrate Mate as of July 2026. The District's concentration of federal agencies and defense contractors means a large share of openings come from firms supporting government IT infrastructure and classified network environments.
Which District of Columbia cities have the most technical support technician jobs?
The cities with the most technical support technician openings in District of Columbia are Washington. The District itself leads because of the density of federal agencies, embassies, and national organizations requiring on-site IT support, while Arlington and Bethesda draw significant volume from the defense contractor and consulting firms clustered just across the border in the broader metro area.
Are there remote technical support technician jobs in District of Columbia?
Yes, but they're less common than in purely desk-based roles, since hands-on hardware troubleshooting and on-site support remain core to many positions. About 67% of technical support technician openings tied to District of Columbia are remote or hybrid as of July 2026, with most of those concentrated in helpdesk triage, software troubleshooting, and Tier 1 call-handling functions that don't require physical access to equipment.
How can I get hired as a technical support technician in District of Columbia with little or no experience?
The most realistic entry path is an IT helpdesk or desktop support associate role at one of the District's many federal contractors or national associations, which regularly hire entry-level candidates with a CompTIA A+ and a willingness to pursue a security clearance. Organizations like Booz Allen Hamilton and SAIC run structured onboarding programs for early-career technicians. Candidates coming from customer service, retail electronics, or military IT roles have a strong foundation to leverage, and volunteer IT work with nonprofits headquartered in the District also builds a credible portfolio.
Where can I find and apply to technical support technician jobs in District of Columbia?
You can find and apply to technical support technician jobs in District of Columbia on Migrate Mate, which lists current openings in the District. Search the available roles, identify the ones that match your background and target employers, and apply directly to the listings that fit your experience and goals.
See All 15 Technical Support Technician Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
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