Technical Support Technician Jobs in Pennsylvania
Technical Support Technician jobs in Pennsylvania are consistently active, with steady demand from healthcare systems, financial services firms, and higher education institutions that rely heavily on in-house IT support. Philadelphia, Pittsburgh, and the Lehigh Valley are the strongest hiring metros, anchored by employers like Penn Medicine, PNC Financial Services, and Siemens Energy. Help desk support, hardware troubleshooting, and enterprise software administration are the specialties most requested across Pennsylvania listings. See the openings below and apply to the ones that match your experience.
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Showing 5 of 47+ Technical Support Technician jobs
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We Care About Your Well Being.
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description
The Technical Support Specialist plays a key role in supporting desktop, mobile, endpoint management, and automotive diagnostic technologies used by Department of Fleet Services (DFS) staff. The position provides first- and second-level technical support for hardware, software, connectivity, user access, and device-related issues. Responsibilities also include supporting Microsoft Intune, Active Directory, Entra ID (Azure AD), Group Policy, Microsoft 365, Windows devices, and specialized Fleet diagnostic technologies, while assisting with device deployments, basic scripting, technical documentation, IT projects, and implementation of reliable technology solutions.
Essential Functions
- Must be resourceful, self-motivated, and able to take initiative while working independently or as part of a team.
- Diagnose and resolve advanced hardware, software, networking, mobile device, and vehicle diagnostic hardware/software issues.
- Support and administer Windows endpoints using Microsoft Intune, including device enrollment, application deployment, configuration, compliance, and troubleshooting.
- Perform user, computer, group, and device administration within Active Directory and Microsoft Entra ID (Azure AD).
- Assist with Group Policy (GPO) troubleshooting, testing, and implementation for Fleet devices and users.
- Utilize basic PowerShell scripting and command-line tools for user/device management, reporting, troubleshooting, and repetitive administrative tasks.
- Support Windows 10/11 deployments, updates, patching, device replacements, and technology lifecycle management.
- Follow DFS IT practices, including TDX – Team Dynamix, technical documentation, asset tracking, software licensing, and established IT procedures.
- Support specialized Fleet technology, including vehicle diagnostic laptops, tablets, diagnostic applications, and related hardware.
- Analyze and troubleshoot system/application, authentication, connectivity, and access-related issues and coordinate with Citywide IT when necessary.
- Assist with IT projects, technology deployments, system upgrades, and coordination with outside vendors.
- Maintain effective communication with DFS staff, management, vendors, and Citywide IT professionals and respond promptly to customer and operational needs.
Qualifications
- Minimum of two (2) years of experience providing network and application support services to end users
- Experience Administering Microsoft based systems as a shared responsibility, Active Directory, GPOs, and related enterprise management systems
- Experience working in a large government agency preferred.
- Ability to complete a successful background check upon hire.
- Any equivalent combination of education and experience determined to be acceptable by the IT Director.
Competencies, Knowledge, Skills And Abilities
Working or basic knowledge of:
- Windows 10/11 and Windows Server environments
- Microsoft 365 / Office 365
- Microsoft Intune and endpoint management
- Active Directory and Microsoft Entra ID (Azure AD)
- Group Policy (GPO)
- Basic PowerShell scripting and task automation
- User, group, computer, and device administration
- Application deployment, patching, and device compliance
- Basic networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and Ethernet
- Hardware, software, mobile devices, and vehicle diagnostic technology support
- IT asset management, software licensing, and technical documentation
Additional Information
Salary Range: $61,000-$71,000
Salary Range cannot exceed $71,000
Important: To apply, candidates must provide a cover letter and a resume.
Work Setting: in-person (onsite)
The successful applicant will be required to submit to a fingerprint background check per CJIS policy.
Discover the Perks of Being a City of Philadelphia Employee:
- We offer Comprehensive health coverage for employees and their eligible dependents
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation, sick leave, and holidays
- Generous retirement savings options are available
- Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
- Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
- Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We Care About Your Well Being.
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description
The Technical Support Specialist plays a key role in supporting desktop, mobile, endpoint management, and automotive diagnostic technologies used by Department of Fleet Services (DFS) staff. The position provides first- and second-level technical support for hardware, software, connectivity, user access, and device-related issues. Responsibilities also include supporting Microsoft Intune, Active Directory, Entra ID (Azure AD), Group Policy, Microsoft 365, Windows devices, and specialized Fleet diagnostic technologies, while assisting with device deployments, basic scripting, technical documentation, IT projects, and implementation of reliable technology solutions.
Essential Functions
- Must be resourceful, self-motivated, and able to take initiative while working independently or as part of a team.
- Diagnose and resolve advanced hardware, software, networking, mobile device, and vehicle diagnostic hardware/software issues.
- Support and administer Windows endpoints using Microsoft Intune, including device enrollment, application deployment, configuration, compliance, and troubleshooting.
- Perform user, computer, group, and device administration within Active Directory and Microsoft Entra ID (Azure AD).
- Assist with Group Policy (GPO) troubleshooting, testing, and implementation for Fleet devices and users.
- Utilize basic PowerShell scripting and command-line tools for user/device management, reporting, troubleshooting, and repetitive administrative tasks.
- Support Windows 10/11 deployments, updates, patching, device replacements, and technology lifecycle management.
- Follow DFS IT practices, including TDX – Team Dynamix, technical documentation, asset tracking, software licensing, and established IT procedures.
- Support specialized Fleet technology, including vehicle diagnostic laptops, tablets, diagnostic applications, and related hardware.
- Analyze and troubleshoot system/application, authentication, connectivity, and access-related issues and coordinate with Citywide IT when necessary.
- Assist with IT projects, technology deployments, system upgrades, and coordination with outside vendors.
- Maintain effective communication with DFS staff, management, vendors, and Citywide IT professionals and respond promptly to customer and operational needs.
Qualifications
- Minimum of two (2) years of experience providing network and application support services to end users
- Experience Administering Microsoft based systems as a shared responsibility, Active Directory, GPOs, and related enterprise management systems
- Experience working in a large government agency preferred.
- Ability to complete a successful background check upon hire.
- Any equivalent combination of education and experience determined to be acceptable by the IT Director.
Competencies, Knowledge, Skills And Abilities
Working or basic knowledge of:
- Windows 10/11 and Windows Server environments
- Microsoft 365 / Office 365
- Microsoft Intune and endpoint management
- Active Directory and Microsoft Entra ID (Azure AD)
- Group Policy (GPO)
- Basic PowerShell scripting and task automation
- User, group, computer, and device administration
- Application deployment, patching, and device compliance
- Basic networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and Ethernet
- Hardware, software, mobile devices, and vehicle diagnostic technology support
- IT asset management, software licensing, and technical documentation
Additional Information
Salary Range: $61,000-$71,000
Salary Range cannot exceed $71,000
Important: To apply, candidates must provide a cover letter and a resume.
Work Setting: in-person (onsite)
The successful applicant will be required to submit to a fingerprint background check per CJIS policy.
Discover the Perks of Being a City of Philadelphia Employee:
- We offer Comprehensive health coverage for employees and their eligible dependents
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation, sick leave, and holidays
- Generous retirement savings options are available
- Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
- Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
- Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
See All 47 Technical Support Technician Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Technical Support Technician Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Government & Public Sector
What Pennsylvania Employers Look For
The qualifications that appear most often in technical support technician jobs across Pennsylvania.
- CompTIA A+ or equivalent certification strongly preferred or required by most employers
- Associate or bachelor's degree in information technology, computer science, or related field
- Experience diagnosing and resolving hardware, software, and network connectivity issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Familiarity with Windows and macOS environments and Active Directory user management
- Strong written and verbal communication skills for end-user documentation and escalation
Technical Support Technician Jobs in Pennsylvania: Frequently Asked Questions
How do you become a technical support technician in Pennsylvania?
Pennsylvania does not require a state-issued license for technical support technicians, so the path centers on credentials and education that Pennsylvania employers recognize. Most hiring managers look for an associate or bachelor's degree in information technology or a related field, alongside industry certifications like CompTIA A+, Network+, or Microsoft's entry-level credentials. Community colleges such as Community College of Philadelphia and HACC offer relevant programs that feed directly into local employer pipelines.
Which companies hire technical support technicians in Pennsylvania?
Employers hiring technical support technicians in Pennsylvania right now include T38Fax, Comcast, and Synopsys, based on current listings on Migrate Mate as of September 2026. Pennsylvania's mix of large health systems, financial institutions, and manufacturing firms means demand for technical support stays consistent across multiple industries throughout the year.
Which Pennsylvania cities have the most technical support technician jobs?
The cities with the most technical support technician openings in Pennsylvania are Philadelphia, Exton, and Pittsburgh. Philadelphia drives volume through its concentration of health systems, universities, and corporate headquarters, while Pittsburgh's technology and financial services sectors generate steady demand, and smaller metros like Allentown reflect the distribution of regional employers and corporate campuses across the state.
Are there remote technical support technician jobs in Pennsylvania?
Yes, and they're more common than in many technical roles, since a meaningful share of tier-one and tier-two help desk work can be handled remotely. About 55% of technical support technician openings tied to Pennsylvania are remote or hybrid as of September 2026, reflecting employer flexibility in staffing support queues. Roles focused on software troubleshooting, user account management, and remote desktop assistance are the most likely to be listed as fully remote.
How can I get hired as a technical support technician in Pennsylvania with little or no experience?
The most realistic entry path is an IT helpdesk or desktop support associate role, which Pennsylvania employers in healthcare and higher education regularly fill with candidates who hold a CompTIA A+ certification even without prior professional experience. Penn Medicine, UPMC, and Temple University all run IT support pipelines that onboard entry-level candidates. Lateral moves from customer service or retail electronics roles are common, and completing a structured program at a Pennsylvania community college with an externship component strengthens any application significantly.
Where can I find and apply to technical support technician jobs in Pennsylvania?
You can find and apply to technical support technician jobs in Pennsylvania on Migrate Mate, which lists current openings across the state. Search by city or region to see roles that fit your experience level and specialization, then apply directly to the positions that match.
See All 47 Technical Support Technician Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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