Technical Support Technician Jobs in Utah
Technical Support Technician jobs in Utah are concentrated in Salt Lake City, Provo, and Ogden, where a dense technology corridor supports demand for hardware support, helpdesk, and enterprise IT infrastructure roles at every level from entry-level to senior technician. Companies like Adobe, Goldman Sachs Technology, and Overstock maintain substantial Utah operations and consistently recruit technical support technicians across their service and operations teams. Cloud systems support, endpoint management, and networking troubleshooting are among the most in-demand specialties across the state. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 27+ Technical Support Technician jobs
Support EngineerAbout the Role
Back Nine Golf is looking for a detail-oriented, curious, and technically minded Support Engineer to help investigate and resolve escalated franchisee support issues across our business software and internal systems.
This role focuses on Back Nine Golf’s franchisee tools and operational systems, including the Franchise Portal, customer booking website, memberships, payments, booking flows, CRM-related workflows, reporting, and integrations. This role is not primarily focused on troubleshooting golf simulator hardware or third-party simulator software.
The Support Engineer will serve as the bridge between Tier 1 Support, franchisees, and the development team. This person will review escalated tickets, investigate issues, determine likely root causes, communicate clearly with franchisees, document findings, and help ensure development receives well-defined and verified issues.
The ideal candidate is a self-starter who is comfortable working through unfamiliar systems, asking good questions, reviewing logs and database records, reading through code when needed, using AI tools responsibly, and helping franchisees resolve issues in a timely, professional, and helpful manner.
Position Expectations
Escalated Ticket ReviewReview tickets escalated from Tier 1 Support and determine whether the issue is a bug, configuration issue, data issue, integration issue, expected behavior, user misunderstanding, or feature request.
Technical InvestigationInvestigate issues across Back Nine Golf’s business systems using available tools, logs, database records, internal documentation, and code when needed.
Franchisee Support and ResolutionWork with franchisees in a professional, helpful, and timely manner to understand their concerns, communicate findings, provide next steps or workarounds, and help drive issues toward resolution.
Development HandoffWhen an issue requires development review, provide clear notes explaining what was reported, what was checked, what was confirmed, and what still needs investigation.
Communication and DocumentationCommunicate clearly with franchisees, Tier 1 Support, developers, and leadership. Document findings in tickets so others can easily understand the issue, investigation, confirmed facts, and next steps.
Tier 1 Support GuidanceHelp Tier 1 Support understand technical findings and clarify which issues should be resolved at Tier 1 versus escalated for deeper review.
Prioritization AwarenessHelp identify whether an issue is urgent, isolated, recurring, or potentially widespread so it can be prioritized appropriately.
On-Call SupportParticipate in the support on-call rotation approximately once per month to help respond to urgent after-hours issues as needed.
AI-Assisted Problem SolvingUse AI tools and other research resources to support troubleshooting, documentation, and learning while applying good judgment and validating information before relying on it.
Qualifications
- Strong problem-solving and troubleshooting skills.
- Experience reviewing logs, error messages, database records, and internal data tools to investigate issues.
- Comfortable navigating databases to look up records, compare data, and understand how an issue occurred.
- Ability to understand an existing codebase well enough to trace behavior and communicate findings to developers.
- Excellent written communication skills and ability to explain technical concepts clearly.
- Strong attention to detail and accurate documentation habits.
- Ability to work professionally with franchisees, Tier 1 Support, developers, and leadership.
- Ability to distinguish between bugs, configuration issues, expected behavior, user misunderstandings, integration issues, and feature requests.
- Comfortable using support systems, admin portals, internal documentation, software tools, and AI tools to investigate issues.
- Experience in customer support, technical support, QA, software troubleshooting, or a related role preferred.
- Experience with Jira, CRM systems, payment systems, booking platforms, or support ticketing systems is a plus.
- Golf or franchise operations experience is a plus, but not required.
Job Details
Salary: based on experience
Hours: Full-time
Location: Remote
On-Call: Approximately once per monthS
tart Date: As soon as possible
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Paid time off
Work Location: Hybrid remote in Saint George, UT 84790
Support EngineerAbout the Role
Back Nine Golf is looking for a detail-oriented, curious, and technically minded Support Engineer to help investigate and resolve escalated franchisee support issues across our business software and internal systems.
This role focuses on Back Nine Golf’s franchisee tools and operational systems, including the Franchise Portal, customer booking website, memberships, payments, booking flows, CRM-related workflows, reporting, and integrations. This role is not primarily focused on troubleshooting golf simulator hardware or third-party simulator software.
The Support Engineer will serve as the bridge between Tier 1 Support, franchisees, and the development team. This person will review escalated tickets, investigate issues, determine likely root causes, communicate clearly with franchisees, document findings, and help ensure development receives well-defined and verified issues.
The ideal candidate is a self-starter who is comfortable working through unfamiliar systems, asking good questions, reviewing logs and database records, reading through code when needed, using AI tools responsibly, and helping franchisees resolve issues in a timely, professional, and helpful manner.
Position Expectations
Escalated Ticket ReviewReview tickets escalated from Tier 1 Support and determine whether the issue is a bug, configuration issue, data issue, integration issue, expected behavior, user misunderstanding, or feature request.
Technical InvestigationInvestigate issues across Back Nine Golf’s business systems using available tools, logs, database records, internal documentation, and code when needed.
Franchisee Support and ResolutionWork with franchisees in a professional, helpful, and timely manner to understand their concerns, communicate findings, provide next steps or workarounds, and help drive issues toward resolution.
Development HandoffWhen an issue requires development review, provide clear notes explaining what was reported, what was checked, what was confirmed, and what still needs investigation.
Communication and DocumentationCommunicate clearly with franchisees, Tier 1 Support, developers, and leadership. Document findings in tickets so others can easily understand the issue, investigation, confirmed facts, and next steps.
Tier 1 Support GuidanceHelp Tier 1 Support understand technical findings and clarify which issues should be resolved at Tier 1 versus escalated for deeper review.
Prioritization AwarenessHelp identify whether an issue is urgent, isolated, recurring, or potentially widespread so it can be prioritized appropriately.
On-Call SupportParticipate in the support on-call rotation approximately once per month to help respond to urgent after-hours issues as needed.
AI-Assisted Problem SolvingUse AI tools and other research resources to support troubleshooting, documentation, and learning while applying good judgment and validating information before relying on it.
Qualifications
- Strong problem-solving and troubleshooting skills.
- Experience reviewing logs, error messages, database records, and internal data tools to investigate issues.
- Comfortable navigating databases to look up records, compare data, and understand how an issue occurred.
- Ability to understand an existing codebase well enough to trace behavior and communicate findings to developers.
- Excellent written communication skills and ability to explain technical concepts clearly.
- Strong attention to detail and accurate documentation habits.
- Ability to work professionally with franchisees, Tier 1 Support, developers, and leadership.
- Ability to distinguish between bugs, configuration issues, expected behavior, user misunderstandings, integration issues, and feature requests.
- Comfortable using support systems, admin portals, internal documentation, software tools, and AI tools to investigate issues.
- Experience in customer support, technical support, QA, software troubleshooting, or a related role preferred.
- Experience with Jira, CRM systems, payment systems, booking platforms, or support ticketing systems is a plus.
- Golf or franchise operations experience is a plus, but not required.
Job Details
Salary: based on experience
Hours: Full-time
Location: Remote
On-Call: Approximately once per monthS
tart Date: As soon as possible
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Paid time off
Work Location: Hybrid remote in Saint George, UT 84790
See All 27 Technical Support Technician Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Technical Support Technician Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
What Utah Employers Look For
The qualifications that appear most often in technical support technician jobs across Utah.
- CompTIA A+ certification or equivalent vendor credential strongly preferred by Utah employers
- One or more years of hands-on helpdesk or desktop support experience required
- Proficiency with Windows and macOS operating systems in enterprise environments
- Experience troubleshooting networking issues including TCP/IP, VPN, and wireless connectivity
- Familiarity with ticketing platforms such as ServiceNow, Zendesk, or Jira
- Strong written and verbal communication skills for end-user and team interaction
Technical Support Technician Jobs in Utah: Frequently Asked Questions
How do you become a technical support technician in Utah?
Most technical support technician roles in Utah require a high school diploma or associate degree in information technology or a related field, though no state-issued license is mandated for the role. Utah employers consistently prioritize CompTIA A+ certification as the foundational credential for entry candidates. Completing an IT program at institutions like Salt Lake Community College or Utah Valley University, combined with that certification, is the most direct hiring path in the state.
Which companies hire technical support technicians in Utah?
Employers hiring technical support technicians in Utah right now include Packsize, University of Utah, and NiCE, based on current listings on Migrate Mate as of July 2026. Utah's strong technology sector, anchored by the Silicon Slopes corridor between Salt Lake City and Provo, means both global technology firms and regional enterprises maintain ongoing technical support teams in the state.
Which Utah cities have the most technical support technician jobs?
The cities with the most technical support technician openings in Utah are Salt Lake City, Provo, and Saint George. Salt Lake City and Provo lead because of the Silicon Slopes technology concentration and major corporate headquarters in those metros, while Ogden supports demand through defense contractors, distribution operations, and growing back-office technology teams tied to northern Utah's industrial base.
Are there remote technical support technician jobs in Utah?
Yes, and more than many technical roles, because a significant share of helpdesk and tier-one support work is handled remotely by design. About 60% of technical support technician openings tied to Utah are remote or hybrid as of July 2026, reflecting the role's suitability for distributed IT teams. Remote positions are most common in software-oriented helpdesk and customer-facing cloud support functions rather than hardware or on-site infrastructure roles.
How can I get hired as a technical support technician in Utah with little or no experience?
The most realistic entry path is applying for IT intern or junior helpdesk roles at Utah technology companies through campus recruiting programs at Salt Lake Community College or Utah Tech University, both of which maintain employer partnerships with regional firms. Candidates moving from adjacent roles like retail electronics sales, customer service, or administrative IT coordination are frequently considered for associate support positions. Earning a CompTIA A+ certification before applying gives candidates a measurable edge and signals readiness to Utah hiring managers even without direct work history.
Where can I find and apply to technical support technician jobs in Utah?
You can find and apply to technical support technician jobs in Utah on Migrate Mate, which lists current Utah openings from employers actively hiring. Search the listings for roles that match your experience level and preferred location within Utah, then apply directly to the ones that fit your background.
See All 27 Technical Support Technician Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find Jobs