Technical Support Technician Jobs in Washington
Technical Support Technician jobs in Washington rank among the most active in the country, concentrated in enterprise IT, cloud infrastructure, aerospace, and managed services across Seattle, Redmond, and Bellevue. Microsoft, Boeing, and Amazon maintain large, permanent technical support operations in the state, generating consistent demand from entry-level helpdesk roles through senior systems support specialists. Hardware, networking, and SaaS application support are the most sought-after specialties in current Washington listings. See the openings below and apply to the ones that match your experience.
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Showing 5 of 41+ Technical Support Technician jobs
ABOUT THE POSITION
Entry level position, responsible for answering customer phone calls into technical support queues relating to company products and applications. Calls with customers are logged into Customer Relationship Management program. Interacts with Customer Services and Repair Services.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Responds to phone calls on approved Aiphone systems and record information into CRM database.
- Provides written and/or verbal specified list of equipment based on job requirements.
- Provides written and/or verbal technical information or wiring instructions based on job requirements, as requested by customer and within the guidelines set by Technical Support department.
- Provides troubleshooting assistance on systems, or product issues. Escalates calls or emails to qualified technician if not trained on system or issue in question.
Additional Responsibilities include the following.
- Assists in completing Technical Support department assignments.
Inter-relationship Relationship of position with internal, lateral, and external groups.
Interacts with co-workers as a team member.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to lift and/or move up to 20 pounds. The employee is regularly required to sit for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; and talk or hear. Occasionally required to climb ladders, stand, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Additionally, may require work in an electronics lab utilizing hand tools to wire and install Aiphone product for testing/ training purposes. Varied headquarter shifts start at 7:00AM. Cherry Hill shifts start at 8:30AM.
GENEROUS BENEFITS:
- Base salary with guaranteed bonus and performance bonus potential
- Health benefits
- Generous 401K match
- Additional benefits
POSITION REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND RELATED EXPERIENCE:
- High school education or GED and completion of at least 2 years of college and/or technical equivalent.
- One-year previous work experience in customer-facing job.
- Must be able to distinguish different colors, audible tones and have good visual acuity.
REQUIRED COMPETENCIES: To perform this job successfully, an individual should have knowledge of:
- Communicates effectively both orally and in writing. Written skills include ability to type and use the PC efficiently. Must be able to talk on the phone and work on the computer simultaneously and consistently throughout the work shift.
- Ability to work with others in the office, as well as maintain a professional manner when talking with customers, whether on the phone or in person.
- Steady paced, able to work consistently with many distractions. Must be able to work within a team and independently. Must be able to maintain an organized schedule with competing priorities, executing plans within scheduled deadlines.
- Aptitude to understand technical matters and be able to learn technical information from reading manuals. Knowledge of electronics is highly beneficial.
- Proficient in Microsoft 365 (Excel, Word, PowerPoint, and SharePoint) with knowledge of standard CRM Database package and other software programs used within the company.
- Demonstrate a willingness and aptitude to adapt to changing business environments.
- Self-motivated and well-organized. Self-study and personal motivation to learn and expand knowledge on a continual basis is vital.
- Acts in ethical and professional manner at all times with colleagues, customers, and vendors, representing the highest standards of Aiphone behavior.
ABOUT THE POSITION
Entry level position, responsible for answering customer phone calls into technical support queues relating to company products and applications. Calls with customers are logged into Customer Relationship Management program. Interacts with Customer Services and Repair Services.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Responds to phone calls on approved Aiphone systems and record information into CRM database.
- Provides written and/or verbal specified list of equipment based on job requirements.
- Provides written and/or verbal technical information or wiring instructions based on job requirements, as requested by customer and within the guidelines set by Technical Support department.
- Provides troubleshooting assistance on systems, or product issues. Escalates calls or emails to qualified technician if not trained on system or issue in question.
Additional Responsibilities include the following.
- Assists in completing Technical Support department assignments.
Inter-relationship Relationship of position with internal, lateral, and external groups.
Interacts with co-workers as a team member.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to lift and/or move up to 20 pounds. The employee is regularly required to sit for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; and talk or hear. Occasionally required to climb ladders, stand, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Additionally, may require work in an electronics lab utilizing hand tools to wire and install Aiphone product for testing/ training purposes. Varied headquarter shifts start at 7:00AM. Cherry Hill shifts start at 8:30AM.
GENEROUS BENEFITS:
- Base salary with guaranteed bonus and performance bonus potential
- Health benefits
- Generous 401K match
- Additional benefits
POSITION REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND RELATED EXPERIENCE:
- High school education or GED and completion of at least 2 years of college and/or technical equivalent.
- One-year previous work experience in customer-facing job.
- Must be able to distinguish different colors, audible tones and have good visual acuity.
REQUIRED COMPETENCIES: To perform this job successfully, an individual should have knowledge of:
- Communicates effectively both orally and in writing. Written skills include ability to type and use the PC efficiently. Must be able to talk on the phone and work on the computer simultaneously and consistently throughout the work shift.
- Ability to work with others in the office, as well as maintain a professional manner when talking with customers, whether on the phone or in person.
- Steady paced, able to work consistently with many distractions. Must be able to work within a team and independently. Must be able to maintain an organized schedule with competing priorities, executing plans within scheduled deadlines.
- Aptitude to understand technical matters and be able to learn technical information from reading manuals. Knowledge of electronics is highly beneficial.
- Proficient in Microsoft 365 (Excel, Word, PowerPoint, and SharePoint) with knowledge of standard CRM Database package and other software programs used within the company.
- Demonstrate a willingness and aptitude to adapt to changing business environments.
- Self-motivated and well-organized. Self-study and personal motivation to learn and expand knowledge on a continual basis is vital.
- Acts in ethical and professional manner at all times with colleagues, customers, and vendors, representing the highest standards of Aiphone behavior.
See All 41 Technical Support Technician Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Technical Support Technician Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Food & Beverage
What Washington Employers Look For
The qualifications that appear most often in technical support technician jobs across Washington.
- CompTIA A+ or equivalent certification recognized by Washington employers
- Experience troubleshooting Windows and macOS operating systems in enterprise environments
- Familiarity with Active Directory, Azure AD, or similar identity management platforms
- Demonstrated ability to support end users remotely and in person across multiple sites
- Working knowledge of networking fundamentals including TCP/IP, DNS, and DHCP
- Strong written and verbal communication skills for documenting and escalating tickets
Technical Support Technician Jobs in Washington: Frequently Asked Questions
How do you become a technical support technician in Washington?
Most Washington employers expect at minimum a high school diploma or GED plus a CompTIA A+ certification, which is the widely accepted entry credential for the field. An associate degree in information technology or computer science from a Washington community college such as Bellevue College, Seattle Central, or Cascadia College strengthens your application. From there, candidates typically build experience on a helpdesk or in a desktop support role before moving into more specialized technical support positions.
Which companies hire technical support technicians in Washington?
Employers hiring technical support technicians in Washington right now include Amazon Web Services, Amazon, and Zenoti, based on current listings on Migrate Mate as of November 2026. Washington's density of technology headquarters, aerospace contractors, and healthcare networks means demand for technical support is spread across a wide range of industries, not just pure-play tech firms.
Which Washington cities have the most technical support technician jobs?
Seattle, Bellevue, and Redmond lead Washington for technical support technician openings. The Seattle-Redmond-Bellevue corridor drives the majority of listings because of the concentration of large technology company headquarters and enterprise campuses in that corridor, while secondary markets like Spokane and Tacoma see steady demand from healthcare systems, state government agencies, and regional financial institutions.
Are there remote technical support technician jobs in Washington?
Yes, and more than many hands-on IT roles, because a meaningful share of technical support work can be performed over remote desktop tools, ticketing systems, and phone. About 29% of technical support technician openings tied to Washington are remote or hybrid as of November 2026, reflecting the tech sector's established comfort with distributed support teams. Roles focused on software, SaaS applications, and cloud environments are the most likely to be listed as fully remote.
How can I get hired as a technical support technician in Washington with little or no experience?
The most realistic entry path is an IT helpdesk or desktop support associate role, which large Washington employers like Microsoft, Amazon, and major healthcare networks including Providence and UW Medicine post regularly for candidates without years of experience. Completing a CompTIA A+ certification before applying gives you a concrete credential employers recognize. Lateral moves from customer service, retail electronics, or military IT specialist roles are common, and Washington community colleges offer workforce programs that include internship placements with regional employers.
Where can I find and apply to technical support technician jobs in Washington?
You can find and apply to technical support technician jobs in Washington on Migrate Mate, which lists current Washington openings updated in real time. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit. No signup is required to see the listings.
See All 41 Technical Support Technician Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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