Technical Support Technician Jobs in New York
Technical Support Technician jobs in New York represent one of the most active markets in the country, concentrated in financial services, healthcare IT, media, and enterprise technology across entry-level helpdesk through senior infrastructure roles. The heaviest hiring is in New York City, Albany, and Buffalo, where firms like JPMorgan Chase, IBM, and NYU Langone Health maintain large technology support operations. The most sought-after specialties are cloud systems administration, endpoint management, and ITSM platforms such as ServiceNow. Find a role that fits below and apply directly.
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Showing 5 of 151+ Technical Support Technician jobs
Job Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building:
Salary Range: $71,000 - $82,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The AV Support Technician provides first- and second-level technical and audio-visual support for faculty, staff, students, and guests, ensuring the effective operation of classroom, conference room, event, and end-user technologies. This role is responsible for diagnosing, troubleshooting, resolving, and escalating technical issues through the University's IT service management platform while delivering exceptional customer service. The AV Support Technician supports audio-visual systems, desktop and mobile devices, enterprise applications, and network connectivity, while contributing to technology projects, maintaining technical documentation, and supporting the continuous improvement of IT services.
Responsibilities
Audio-Visual & Event Technology Support
- Provide technical support for classrooms, conference rooms, meetings, special events, and hybrid learning environments.
- Configure, operate, maintain, and troubleshoot audio-visual equipment, including displays, projectors, microphones, cameras, presentation systems, and video conferencing technologies.
- Support Zoom, Microsoft Teams, and other collaboration platforms to ensure successful virtual and hybrid meetings and events.
- Respond to and resolve audio-visual support requests in a timely and professional manner.
- Assist with the planning, setup, testing, and breakdown of technology for meetings, conferences, and special events.
Technical Support & Service Delivery
- Serve as a primary point of contact for end-user technical support through walk-up, remote, and ticket-based service channels.
- Analyze, troubleshoot, document, resolve, and escalate hardware, software, application, and connectivity issues.
- Manage and respond to incidents and service requests using the ServiceNow IT Service Management (ITSM) platform.
- Deliver exceptional customer service and technical support to users across multiple locations.
- Create and maintain technical documentation and knowledge base articles to support service delivery and user self-service.
Endpoint & Device Management
- Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.
- Perform workstation imaging, software installations, updates, and system configurations.
- Support Windows, macOS, iOS, and Android operating systems and devices.
- Maintain hardware and software inventory records and assist with asset lifecycle management.
Systems & Application Support
- Support enterprise applications and productivity tools, including Microsoft 365, Zoom, Microsoft Teams, Adobe Acrobat, OneDrive, Box, and related technologies.
- Assist with user account administration, access management, permissions, and authentication services, including Active Directory, Azure Active Directory, Okta, and multi-factor authentication solutions.
- Collaborate with infrastructure and engineering teams to support system maintenance, upgrades, and operational initiatives.
Network & Security Support
- Assist with troubleshooting network connectivity issues, including LAN, WLAN, TCP/IP, VPN, and remote access services.
- Support endpoint security tools, device encryption technologies, and institutional security standards.
- Maintain documentation related to technical support activities, asset management, and system configurations.
Project Participation & Professional Development
- Participate in technology projects, deployments, upgrades, and continuous improvement initiatives.
- Contribute to departmental goals and strategic technology objectives.
- Engage in ongoing professional development and technical training to maintain current knowledge and skills.
- Perform other related duties as assigned.
Minimum Qualifications
- Bachelor's degree or equivalent in education and experience, plus three years of related experience in audio-visual support, desktop support, service desk support, or related technical support services.
- At least one (1) year of experience serving as a primary point of contact for end-user technical support.
- Experience supporting and troubleshooting audio-visual technologies, video conferencing platforms, and presentation systems.
- Experience supporting Windows and macOS operating systems and Microsoft 365 applications.
- Experience supporting mobile devices, printers, scanners, laptops, and related peripherals.
- Basic understanding of networking concepts, including TCP/IP and connectivity troubleshooting.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent customer service, interpersonal, verbal, and written communication skills.
- Ability to communicate technical information effectively to non-technical audiences.
- Demonstrated ability to work independently, prioritize competing demands, and remain composed under pressure.
- Strong organizational skills, attention to detail, and follow-through.
- Ability to work collaboratively in a team-oriented environment and adapt to changing priorities.
Preferred Qualifications
- Experience supporting classroom, conference room, and event technologies in a higher education environment.
- Experience supporting faculty, staff, and students within a college, university, academic medical center, or research institution.
- Experience with Microsoft Intune, SCCM, Active Directory, Azure Active Directory, Okta, or endpoint management solutions.
- Experience working with IT Service Management (ITSM) platforms, including ServiceNow.
- CompTIA A+, CTS (Certified Technology Specialist), Microsoft, Apple, or other relevant technical certifications.
- Experience supporting hybrid and cloud-based collaboration platforms, including Microsoft Teams and Zoom.
- Experience with endpoint deployment, imaging, and device management technologies.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Job Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building:
Salary Range: $71,000 - $82,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The AV Support Technician provides first- and second-level technical and audio-visual support for faculty, staff, students, and guests, ensuring the effective operation of classroom, conference room, event, and end-user technologies. This role is responsible for diagnosing, troubleshooting, resolving, and escalating technical issues through the University's IT service management platform while delivering exceptional customer service. The AV Support Technician supports audio-visual systems, desktop and mobile devices, enterprise applications, and network connectivity, while contributing to technology projects, maintaining technical documentation, and supporting the continuous improvement of IT services.
Responsibilities
Audio-Visual & Event Technology Support
- Provide technical support for classrooms, conference rooms, meetings, special events, and hybrid learning environments.
- Configure, operate, maintain, and troubleshoot audio-visual equipment, including displays, projectors, microphones, cameras, presentation systems, and video conferencing technologies.
- Support Zoom, Microsoft Teams, and other collaboration platforms to ensure successful virtual and hybrid meetings and events.
- Respond to and resolve audio-visual support requests in a timely and professional manner.
- Assist with the planning, setup, testing, and breakdown of technology for meetings, conferences, and special events.
Technical Support & Service Delivery
- Serve as a primary point of contact for end-user technical support through walk-up, remote, and ticket-based service channels.
- Analyze, troubleshoot, document, resolve, and escalate hardware, software, application, and connectivity issues.
- Manage and respond to incidents and service requests using the ServiceNow IT Service Management (ITSM) platform.
- Deliver exceptional customer service and technical support to users across multiple locations.
- Create and maintain technical documentation and knowledge base articles to support service delivery and user self-service.
Endpoint & Device Management
- Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.
- Perform workstation imaging, software installations, updates, and system configurations.
- Support Windows, macOS, iOS, and Android operating systems and devices.
- Maintain hardware and software inventory records and assist with asset lifecycle management.
Systems & Application Support
- Support enterprise applications and productivity tools, including Microsoft 365, Zoom, Microsoft Teams, Adobe Acrobat, OneDrive, Box, and related technologies.
- Assist with user account administration, access management, permissions, and authentication services, including Active Directory, Azure Active Directory, Okta, and multi-factor authentication solutions.
- Collaborate with infrastructure and engineering teams to support system maintenance, upgrades, and operational initiatives.
Network & Security Support
- Assist with troubleshooting network connectivity issues, including LAN, WLAN, TCP/IP, VPN, and remote access services.
- Support endpoint security tools, device encryption technologies, and institutional security standards.
- Maintain documentation related to technical support activities, asset management, and system configurations.
Project Participation & Professional Development
- Participate in technology projects, deployments, upgrades, and continuous improvement initiatives.
- Contribute to departmental goals and strategic technology objectives.
- Engage in ongoing professional development and technical training to maintain current knowledge and skills.
- Perform other related duties as assigned.
Minimum Qualifications
- Bachelor's degree or equivalent in education and experience, plus three years of related experience in audio-visual support, desktop support, service desk support, or related technical support services.
- At least one (1) year of experience serving as a primary point of contact for end-user technical support.
- Experience supporting and troubleshooting audio-visual technologies, video conferencing platforms, and presentation systems.
- Experience supporting Windows and macOS operating systems and Microsoft 365 applications.
- Experience supporting mobile devices, printers, scanners, laptops, and related peripherals.
- Basic understanding of networking concepts, including TCP/IP and connectivity troubleshooting.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent customer service, interpersonal, verbal, and written communication skills.
- Ability to communicate technical information effectively to non-technical audiences.
- Demonstrated ability to work independently, prioritize competing demands, and remain composed under pressure.
- Strong organizational skills, attention to detail, and follow-through.
- Ability to work collaboratively in a team-oriented environment and adapt to changing priorities.
Preferred Qualifications
- Experience supporting classroom, conference room, and event technologies in a higher education environment.
- Experience supporting faculty, staff, and students within a college, university, academic medical center, or research institution.
- Experience with Microsoft Intune, SCCM, Active Directory, Azure Active Directory, Okta, or endpoint management solutions.
- Experience working with IT Service Management (ITSM) platforms, including ServiceNow.
- CompTIA A+, CTS (Certified Technology Specialist), Microsoft, Apple, or other relevant technical certifications.
- Experience supporting hybrid and cloud-based collaboration platforms, including Microsoft Teams and Zoom.
- Experience with endpoint deployment, imaging, and device management technologies.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
See All 151+ Technical Support Technician Jobs in New York
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Find JobsTechnical Support Technician Jobs by City in New York
Where New York roles are concentrated, by current openings.
Technical Support Technician Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- City of New York5
- Citi4
- City University of New York4
- New York University4
- Axon3
Top Industries Hiring
- Technology & Software53
- Education15
- Retail10
- Investment & Asset Management9
- Banking & Financial Services8
What New York Employers Look For
The qualifications that appear most often in technical support technician jobs across New York.
- CompTIA A+ certification or equivalent vendor credential recognized in New York
- Proven experience troubleshooting Windows and macOS hardware and software issues
- Hands-on knowledge of Active Directory, ticketing systems, and remote desktop tools
- Ability to support users in person and remotely across enterprise environments
- Strong written and verbal communication skills for a diverse, professional user base
- Associate or bachelor's degree in information technology, computer science, or a related field
Technical Support Technician Jobs in New York: Frequently Asked Questions
How do you become a technical support technician in New York?
New York does not require a state-issued license to work as a technical support technician, so the path starts with an associate or bachelor's degree in information technology or a closely related field, or a bootcamp-style program from institutions like CUNY or SUNY. Employers across the state consistently favor CompTIA A+ certification as a baseline credential. Many candidates enter through helpdesk or desktop support roles and build toward more specialized infrastructure or cloud positions over time.
How much do technical support technicians make in New York?
Technical support technicians in New York earn a median of about $72,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,620 for the lowest 10% to over $109,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support technicians in New York?
Employers hiring technical support technicians in New York right now include City of New York, Citi, and City University of New York, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, major hospital networks, and global media companies means demand for technical support talent is steady and varied across industries.
Which New York cities have the most technical support technician jobs?
New York, Albany, and Rochester have the most technical support technician openings in New York. New York City dominates because of its density of corporate headquarters, financial firms, and large healthcare systems, while Albany's concentration of state government agencies and technology contractors and Buffalo's growing healthcare and manufacturing sector drive demand in those metro areas.
Are there remote technical support technician jobs in New York?
Yes, and more than many technical roles, since a meaningful share of support work involves remote desktop access, ticketing, and phone or chat assistance that does not require on-site presence. About 25% of technical support technician openings tied to New York are remote or hybrid as of June 2026, reflecting how widely distributed enterprise environments have become. Roles focused on cloud support, SaaS administration, and tier-one helpdesk are the most likely to be offered remotely.
How can I get hired as a technical support technician in New York with little or no experience?
The most realistic entry path is a helpdesk or IT support associate role, which large New York employers including CUNY's central IT division, NYC Health and Hospitals, and major financial firms regularly post for candidates without prior professional experience. Earning CompTIA A+ before applying gives a measurable edge. Lateral moves from customer service, retail electronics, or administrative roles that required technology troubleshooting are credible starting points that New York hiring managers recognize.
Where can I find and apply to technical support technician jobs in New York?
You can find and apply to technical support technician jobs in New York on Migrate Mate, which lists current openings from employers across the state. The listings reflect roles in New York City, Albany, Buffalo, and surrounding areas. Find the roles that fit your background and apply directly from the listing.
See All 151+ Technical Support Technician Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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