Technical Support Technician Jobs in New York
Technical Support Technician jobs in New York are concentrated in New York City, Buffalo, and Albany, where large enterprises, financial institutions, and healthcare systems drive steady demand for hardware, software, and network support specialists. Employers like IBM, Verizon, and New York-Presbyterian Hospital maintain long-term technical support operations across the state. Openings range from entry-level help desk roles to senior technicians supporting complex enterprise environments. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 77+ Technical Support Technician jobs
PRIMARY FUNCTION/PURPOSE:
The Technical Support Specialist specializes in Help Desk Support and provides technical assistance and resolving Information Technology (IT) -related issues to ensure the smooth functioning of the organization's IT systems. Provide day-to-day on-site and out of the field service support to internal program staff and management team. Assist end-users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly
- Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity
- Collaborate with other IT teams and vendors to escalate complex issues and ensure timely resolution
- Provide support of Microsoft 365/Azure AD
- Provide system administration for Windows Servers, Microsoft Active Directory and/or other servers and systems
- Install, configure, and update software applications, operating systems, and drivers on end-user devices
- Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions
- Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues
- Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency
- Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues
- Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime
- Assist end users by trouble shooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects
- Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications)
- Monitor the performance of the agency’s desktop infrastructure and make suggestions for improving efficiency
- Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Attend meetings, training, and conferences regarding changes in technology and stay informed of developments and remain technically competent at all levels of information technology related to position
- Other duties as assigned
MINIMUM QUALIFICATIONS
- Bachelor’s degree in computer science, Information Technology, or a related field
- 3 years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred
- Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations
- Proven experience in providing technical support and troubleshooting IT issues
- Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications
- Familiarity with IT security concepts and best practices
- Excellent communication and interpersonal skills to interact with end-users and team members effectively
- Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail
- Ability to offer high level desktop support in an enterprise environment
- Possess exceptional problem solving and interpersonal skills along with excellent organization skills
- The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi-task effectively and meet deadlines in a fast-paced environment
- Ability to work independently with strong sense of focus, task oriented and nonjudgmental
- The role requires strong technical expertise, problem-solving skills, and excellent communication abilities.
- Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus
- Experience working in Social Services Sector either Government or Non-profit preferred
OTHER REQUIREMENTS (including Physical Demands)
- Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment, Lifting and moving objects weighing up to 30 pounds several times a week
- Requires travel around New York City to program sites, often with equipment
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
PRIMARY FUNCTION/PURPOSE:
The Technical Support Specialist specializes in Help Desk Support and provides technical assistance and resolving Information Technology (IT) -related issues to ensure the smooth functioning of the organization's IT systems. Provide day-to-day on-site and out of the field service support to internal program staff and management team. Assist end-users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly
- Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity
- Collaborate with other IT teams and vendors to escalate complex issues and ensure timely resolution
- Provide support of Microsoft 365/Azure AD
- Provide system administration for Windows Servers, Microsoft Active Directory and/or other servers and systems
- Install, configure, and update software applications, operating systems, and drivers on end-user devices
- Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions
- Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues
- Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency
- Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues
- Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime
- Assist end users by trouble shooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects
- Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications)
- Monitor the performance of the agency’s desktop infrastructure and make suggestions for improving efficiency
- Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Attend meetings, training, and conferences regarding changes in technology and stay informed of developments and remain technically competent at all levels of information technology related to position
- Other duties as assigned
MINIMUM QUALIFICATIONS
- Bachelor’s degree in computer science, Information Technology, or a related field
- 3 years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred
- Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations
- Proven experience in providing technical support and troubleshooting IT issues
- Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications
- Familiarity with IT security concepts and best practices
- Excellent communication and interpersonal skills to interact with end-users and team members effectively
- Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail
- Ability to offer high level desktop support in an enterprise environment
- Possess exceptional problem solving and interpersonal skills along with excellent organization skills
- The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi-task effectively and meet deadlines in a fast-paced environment
- Ability to work independently with strong sense of focus, task oriented and nonjudgmental
- The role requires strong technical expertise, problem-solving skills, and excellent communication abilities.
- Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus
- Experience working in Social Services Sector either Government or Non-profit preferred
OTHER REQUIREMENTS (including Physical Demands)
- Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment, Lifting and moving objects weighing up to 30 pounds several times a week
- Requires travel around New York City to program sites, often with equipment
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
See All 77 Technical Support Technician Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in New York
Where New York roles are concentrated, by current openings.
Technical Support Technician Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
What New York Employers Look For
The qualifications that appear most often in technical support technician jobs across New York.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral credential for hardware and software support
- Hands-on experience troubleshooting Windows and macOS operating systems and common enterprise software
- Familiarity with ticketing and IT service management platforms such as ServiceNow or Jira
- Strong written and verbal communication skills for translating technical issues to non-technical users
- Experience supporting network connectivity, VPN configuration, and basic Active Directory administration
Technical Support Technician Jobs in New York: Frequently Asked Questions
How do you become a technical support technician in New York?
The most direct path is an associate degree in information technology from a New York community college, such as those offered through CUNY or SUNY campuses, combined with a CompTIA A+ certification, which most New York employers treat as the baseline credential. New York does not require a state-issued license for general technical support work. Candidates who add vendor certifications from Microsoft, Cisco, or Google alongside their degree move into consideration for enterprise roles faster than those without.
Which companies hire technical support technicians in New York?
New York technical support technician roles are posted by FILED, Honeywell, and Indium Corporation and others right now, based on current listings on Migrate Mate as of November 2026. New York's dense concentration of financial services, healthcare systems, and media companies means technical support technician demand is distributed across a wider range of industries than in most other states.
Which New York cities have the most technical support technician jobs?
New York, Brooklyn, and Rochester account for the largest share of technical support technician openings in New York. New York City dominates because of its financial services firms, major hospital networks, and media and technology headquarters, while Buffalo and Albany generate consistent openings through state government agencies, university systems, and regional healthcare employers that maintain large internal IT support teams.
Are there remote technical support technician jobs in New York?
Yes, though they represent a smaller share of openings than fully desk-based roles, since many technical support technician positions require hands-on hardware work or on-site user assistance. About 56% of technical support technician openings tied to New York are remote or hybrid as of November 2026, and remote availability tends to be highest for roles focused on software support, cloud platforms, and Level 1 or Level 2 help desk work.
How can I get hired as a technical support technician in New York with little or no experience?
The most realistic entry path is a help desk or IT support associate role, which large New York employers like New York-Presbyterian, NYC Health and Hospitals, and state agencies regularly post for candidates with a CompTIA A+ certification and no prior professional experience. CUNY and SUNY career services connect students to internship pipelines with city and state employers. Candidates who can document personal projects, home lab work, or volunteer IT support for nonprofits consistently stand out over those with credentials alone.
Where can I find and apply to technical support technician jobs in New York?
You can find and apply to technical support technician jobs in New York on Migrate Mate, which lists current openings across the state. Search the roles available, find the ones that match your experience and location, and apply directly to the ones that fit.
See All 77 Technical Support Technician Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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