Service Technician Jobs in New York
Service Technician jobs in New York represent one of the most active markets in the country, with steady demand concentrated in building systems, HVAC, elevator maintenance, and industrial equipment servicing at every level from entry-level apprentice through senior technician. The heaviest hiring is centered in New York City, Buffalo, and Albany, where large employers like Otis Elevator, Siemens, and Con Edison maintain substantial field service operations across the state. Refrigeration systems, commercial HVAC, and medical equipment servicing are the most in-demand specialties right now. Find a role that fits below and apply directly.
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Showing 5 of 1,200+ Service Technician jobs
INTRODUCTION
The position will be remote.
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
ROLE AND RESPONSIBILITIES
Support the dedicated Fire Remote Solutions and Services team within Johnson Controls and other Business Units as required. Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors. There will be a requirement to work with customers, technicians, and contractors throughout the continental U.S. and Canada. This position requires a high degree of technical ability to research and resolve issues on FireLite, Silent Knight, DMP, Radionics, Focus, Vista, and DSC panels.
How you will do it:
- Take inbound phone calls to assist end users, JCI technicians, and contractors with technical issues by performing remote diagnostics.
- Generate field service work orders when unable to resolve customer issues.
- Keep up to date on changes and new developments in products and technology.
- Create detailed documentation/incident reporting of troubleshooting and diagnosis of customer equipment.
- Deliver routine and on time reporting to the customer regarding their system, status, health, and compliance status.
- Perform other custom support functions as stated in customer contracts as it relates to compliance or their fire alarm systems.
- Perform remote upload/download of panels.
- This is a remote (work from home) position requiring access to high-speed internet.
BASIC QUALIFICATIONS
- Excellent problem-solving and communication skills.
- Ability to troubleshoot technical issues remotely by phone.
- 6 years of experience installing and/or servicing fire alarm/security products or technical/remote support of same.
- Demonstrated knowledge of various fire panels and combo panels: Simplex, FireLite, Silent Knight, DMP, Radionics, Focus, Vista, and DSC panels.
- Strong computer skills/knowledge and competency in Microsoft Windows & Office products.
- Knowledge of NFPA fire code.
- High School or Equivalent.
- Ability to read blueprints and technical documentation.
PREFERRED QUALIFICATIONS
- NICET Level 2 or greater in Fire Alarm Systems preferred.
COMPENSATION
- HIRING HOURLY RANGE: $25-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.
For details, please visit the About Us tab on the Johnson Controls Careers site.
INTRODUCTION
The position will be remote.
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
ROLE AND RESPONSIBILITIES
Support the dedicated Fire Remote Solutions and Services team within Johnson Controls and other Business Units as required. Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors. There will be a requirement to work with customers, technicians, and contractors throughout the continental U.S. and Canada. This position requires a high degree of technical ability to research and resolve issues on FireLite, Silent Knight, DMP, Radionics, Focus, Vista, and DSC panels.
How you will do it:
- Take inbound phone calls to assist end users, JCI technicians, and contractors with technical issues by performing remote diagnostics.
- Generate field service work orders when unable to resolve customer issues.
- Keep up to date on changes and new developments in products and technology.
- Create detailed documentation/incident reporting of troubleshooting and diagnosis of customer equipment.
- Deliver routine and on time reporting to the customer regarding their system, status, health, and compliance status.
- Perform other custom support functions as stated in customer contracts as it relates to compliance or their fire alarm systems.
- Perform remote upload/download of panels.
- This is a remote (work from home) position requiring access to high-speed internet.
BASIC QUALIFICATIONS
- Excellent problem-solving and communication skills.
- Ability to troubleshoot technical issues remotely by phone.
- 6 years of experience installing and/or servicing fire alarm/security products or technical/remote support of same.
- Demonstrated knowledge of various fire panels and combo panels: Simplex, FireLite, Silent Knight, DMP, Radionics, Focus, Vista, and DSC panels.
- Strong computer skills/knowledge and competency in Microsoft Windows & Office products.
- Knowledge of NFPA fire code.
- High School or Equivalent.
- Ability to read blueprints and technical documentation.
PREFERRED QUALIFICATIONS
- NICET Level 2 or greater in Fire Alarm Systems preferred.
COMPENSATION
- HIRING HOURLY RANGE: $25-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.
For details, please visit the About Us tab on the Johnson Controls Careers site.
See All 1,200+ Service Technician Jobs in New York
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Find Service Technician JobsService Technician Jobs by City in New York
Where New York roles are concentrated, by current openings.
Service Technician Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- CVS Health210
- Walgreens178
- NYU Langone Health99
- Maimonides Medical Center33
- Amazon Web Services18
Top Industries Hiring
- Healthcare & Medical Services461
- Retail210
- Technology & Software128
- Education121
- Manufacturing36
What New York Employers Look For
The qualifications that appear most often in service technician jobs across New York.
- Active New York State refrigeration or HVAC license where required by scope of work
- Hands-on experience diagnosing and repairing mechanical or electrical equipment
- Valid driver's license with clean record for field service travel
- Ability to read technical schematics, wiring diagrams, and equipment manuals
- EPA 608 certification for roles involving refrigerants or HVAC systems
- Strong communication skills for customer interaction and service documentation
Service Technician Jobs in New York: Frequently Asked Questions
How do you become a service technician in New York?
The path depends on the specialty. HVAC and refrigeration technicians in New York must hold a certificate of qualification issued by the New York City Department of Buildings for work in the city, or meet county-level requirements elsewhere in the state. Most candidates complete a vocational program or a registered apprenticeship through a trade union such as UA Local 638. Entry-level roles typically require a high school diploma, a trade certification, and an EPA 608 card for refrigerant handling.
Which companies hire service technicians in New York?
Employers hiring service technicians in New York right now include CVS Health, Walgreens, and NYU Langone Health, based on current listings on Migrate Mate as of June 2026. New York's mix of large commercial real estate, transit infrastructure, and healthcare facilities means established national contractors and utility employers maintain some of the largest field service workforces in the state.
Which New York cities have the most service technician jobs?
New York, Brooklyn, and Syracuse are the cities with the most service technician openings in New York. New York City dominates the count because of its density of commercial buildings, hospitals, and transit systems that require continuous field servicing, while Buffalo and Albany draw volume from manufacturing facilities, state government buildings, and regional hospital networks that employ large maintenance and equipment teams.
Are there remote service technician jobs in New York?
Yes, but they're rare. Service technician work is fundamentally hands-on and site-based, so fully remote roles make up a small share of listings. About 8% of service technician openings tied to New York are remote or hybrid as of June 2026, and those positions tend to involve technical support dispatch, service coordination, or remote diagnostics rather than direct equipment repair.
How can I get hired as a service technician in New York with little or no experience?
The most realistic entry path is a registered apprenticeship, which large New York trade unions such as IBEW Local 3 and UA Local 638 run for candidates with no prior field experience. Many building services contractors and hospital systems in New York City also hire entry-level helpers or maintenance associates who train on the job alongside licensed technicians. Completing a BOCES vocational program or obtaining an EPA 608 certification before applying gives candidates a clear edge over those with no credentials.
Where can I find and apply to service technician jobs in New York?
You can find and apply to service technician jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings, find the roles that match your specialty and location, and apply directly to the employers posting them.
See All 1,200+ Service Technician Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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