Technical Support Technician Jobs in Massachusetts
Technical Support Technician jobs in Massachusetts are consistently in demand, with concentrated hiring across the state's large healthcare systems, higher education institutions, financial services firms, and biotech and life sciences companies. The metro areas with the heaviest hiring are Boston, Worcester, and Cambridge, where anchor employers such as Mass General Brigham, MIT, and Fidelity Investments maintain large IT support operations. The most sought-after specialties include enterprise help desk support, hardware and network troubleshooting, and end-user systems administration, with openings at both entry and mid-career levels. See the openings below and apply to the ones that match your experience.
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Showing 4 of 42+ Technical Support Technician jobs
Meet Our Team:
We are the face of Pega. Our aim is to provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
Due to occasional work with FedRamp; US Citizenship is required.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role you will - The Principal Technical Solutions Engineer (PTSE) is the person the experts go for help. PTSEs work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.
What You'll Do at Pega:
You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.
Who You Are:
- Strong analytical and problem-solving skills.
- Bachelors or Master’s degree in Computer Science and Engineering, or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience
What You've Accomplished:
- 5+ years of experience in a technical support role involving Java, J2EE expertise and databases programming experience.
- 4+ years with enterprise support with the demonstrated ability to successfully interact in technical discussions
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Experience with PEGA is a plus
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Meet Our Team:
We are the face of Pega. Our aim is to provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
Due to occasional work with FedRamp; US Citizenship is required.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role you will - The Principal Technical Solutions Engineer (PTSE) is the person the experts go for help. PTSEs work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.
What You'll Do at Pega:
You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.
Who You Are:
- Strong analytical and problem-solving skills.
- Bachelors or Master’s degree in Computer Science and Engineering, or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience
What You've Accomplished:
- 5+ years of experience in a technical support role involving Java, J2EE expertise and databases programming experience.
- 4+ years with enterprise support with the demonstrated ability to successfully interact in technical discussions
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Experience with PEGA is a plus
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
See All 42 Technical Support Technician Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Support Technician Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Electronics & Hardware
What Massachusetts Employers Look For
The qualifications that appear most often in technical support technician jobs across Massachusetts.
- CompTIA A+ certification or equivalent technical credential required by most Massachusetts employers
- One or more years of hands-on hardware, software, or network troubleshooting experience
- Proficiency supporting Windows and macOS operating systems in a corporate or institutional environment
- Strong written and verbal communication skills for interacting with non-technical end users
- Experience with ticketing systems such as ServiceNow, Jira, or Zendesk
- Associate degree or bachelor's degree in information technology, computer science, or a related field
Technical Support Technician Jobs in Massachusetts: Frequently Asked Questions
How do you become a technical support technician in Massachusetts?
Most technical support technician roles in Massachusetts do not require a state-issued license, but employers consistently expect a CompTIA A+ certification, which validates core hardware and software troubleshooting skills. The typical path starts with an associate or bachelor's degree in information technology or a related field from a Massachusetts community college or university, followed by entry-level help desk experience. Candidates who add networking certifications such as CompTIA Network+ move into roles faster.
Which companies hire technical support technicians in Massachusetts?
Companies currently hiring technical support technicians in Massachusetts include The Granite, Werfen, and Amazon, per current listings on Migrate Mate as of September 2026. Massachusetts's dense concentration of hospitals, universities, and financial institutions means large institutional employers make up a significant share of available openings.
Which Massachusetts cities have the most technical support technician jobs?
Boston, Waltham, and Massachusetts have the most technical support technician openings in Massachusetts. Boston leads because of its concentration of major hospital networks, financial services headquarters, and universities, while Worcester and Cambridge draw significant hiring from healthcare systems and research institutions that require dedicated on-site and hybrid IT support teams.
Are there remote technical support technician jobs in Massachusetts?
Yes, and they are more common than in many technical roles, though a meaningful share of positions still require on-site presence for hardware support and infrastructure work. About 47% of technical support technician openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting growth in cloud-based environments. Tier-one help desk and software support roles are most likely to be offered remotely.
How can I get hired as a technical support technician in Massachusetts with little or no experience?
The most realistic entry path is an IT help desk associate role, which large Massachusetts employers such as hospital networks and universities regularly post for candidates without extensive experience. Community colleges across the state, including Bunker Hill Community College and Quinsigamond Community College, offer IT support programs that feed directly into these openings. Earning a CompTIA A+ certification before applying gives candidates a measurable edge, and lateral moves from roles in customer service or office administration are common first steps into technical support.
Where can I find and apply to technical support technician jobs in Massachusetts?
You can find and apply to technical support technician jobs in Massachusetts on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings to find roles that match your experience level, location preference, and specialty, then apply directly to the ones that fit.
See All 42 Technical Support Technician Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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