Technical Support Technician Jobs in Georgia
Technical Support Technician jobs in Georgia are concentrated in IT services, healthcare technology, manufacturing, and logistics, with the market running deep from entry-level help desk roles through senior field and infrastructure technicians. Atlanta leads hiring by a wide margin, with Savannah and Augusta adding steady volume tied to their growing logistics, military, and healthcare sectors. Well-established employers like NCR Atleos, Delta Air Lines, and Piedmont Healthcare maintain large technical support workforces in the state, and the most in-demand specialties include cloud platform support, enterprise hardware, and cybersecurity-adjacent help desk. Find a role that fits below and apply directly.
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Showing 5 of 53+ Technical Support Technician jobs
- Maintain excellent internal and external customer service with timely responses, a sense of urgency, and conveying a consistent, competent message as part of overall IT team communication
- Maintain great people and business skills with effective communication in the IT department and between other departments
- Maintain relationships and communication with external business partners to drive IT initiatives
- Maintain a high level of professionalism and work as a team to build solid working relationships
- Maintain a culture of accountability with full awareness of technical needs, continually learning
- Follow all safety rules for department and entire facility.
- Monitor and respond quickly and effectively to requests for helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and process service requests based on first in-first out and priority
- Modify configurations, utilities, software default settings, etc. for local workstations
- Document internal procedures
- Assist with onboarding of new users, manage PC setup and configuration for new employees using established standards
- Ensure each workstation has a phone, computer, monitor, keyboard, mouse, and any other specialized equipment
- Install, test, and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software, and software licenses
- Report necessary issues to the IT Manager for escalation
- Assign users and computers with proper access to file directories and programs
- Perform timely workstation hardware and software upgrades as required
- Other duties and projects as assigned
- Be aware of Aquafil's Recycling Guidelines and Environmental Management Systems Policy (see supervisor if further explanation is needed).
- Problem Solving—identify and resolve problems in a timely manner, gather and analyze information skillfully. Function as a self-starter with the ability to work independently. Is aware of resources to access guidance on technical resolutions.
- Customer Service—manages difficult situations effectively, responds promptly to internal and external customer needs and meets commitments. Exhibits strong interpersonal techniques, is positive, respectful, and customer focused.
- Planning/Organizing—prioritizes and plans work and uses time efficiently. Attention to detail, organized, able to meet deadlines.
- Quality control—demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Proven ability to apply common sense understanding in order to carry out written and oral instructions.
- Quantity—meets productivity standards and completes work in a timely manner.
- Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Can function as a self-starter with the ability to work independently.
- Dependability—consistently at work and on time, follows instructions and responds to management direction.
- Safety and Security—observes safety and security procedures and uses equipment and materials properly. Ability to read and interpret safety rules and instructions which are posted in English.
- Communication - effectively and professionally conveys information internally and externally through verbal and written
- communication skills. Actively listens, communicates clearly, concisely and assures understanding.
- Ability to calculate figures and amounts, add, subtract, multiply and divide numbers.
- High school diploma required
- Certification, Continuing Education, Associates or Bachelor’s degree in Information Systems or related field preferred; or appropriate mix of education and experience
- 2 years of relevant technical experience
- Working knowledge of Microsoft Office, email and other software, hardware, and peripheral systems
- Maintain excellent internal and external customer service with timely responses, a sense of urgency, and conveying a consistent, competent message as part of overall IT team communication
- Maintain great people and business skills with effective communication in the IT department and between other departments
- Maintain relationships and communication with external business partners to drive IT initiatives
- Maintain a high level of professionalism and work as a team to build solid working relationships
- Maintain a culture of accountability with full awareness of technical needs, continually learning
- Follow all safety rules for department and entire facility.
- Monitor and respond quickly and effectively to requests for helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and process service requests based on first in-first out and priority
- Modify configurations, utilities, software default settings, etc. for local workstations
- Document internal procedures
- Assist with onboarding of new users, manage PC setup and configuration for new employees using established standards
- Ensure each workstation has a phone, computer, monitor, keyboard, mouse, and any other specialized equipment
- Install, test, and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software, and software licenses
- Report necessary issues to the IT Manager for escalation
- Assign users and computers with proper access to file directories and programs
- Perform timely workstation hardware and software upgrades as required
- Other duties and projects as assigned
- Be aware of Aquafil's Recycling Guidelines and Environmental Management Systems Policy (see supervisor if further explanation is needed).
- Problem Solving—identify and resolve problems in a timely manner, gather and analyze information skillfully. Function as a self-starter with the ability to work independently. Is aware of resources to access guidance on technical resolutions.
- Customer Service—manages difficult situations effectively, responds promptly to internal and external customer needs and meets commitments. Exhibits strong interpersonal techniques, is positive, respectful, and customer focused.
- Planning/Organizing—prioritizes and plans work and uses time efficiently. Attention to detail, organized, able to meet deadlines.
- Quality control—demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Proven ability to apply common sense understanding in order to carry out written and oral instructions.
- Quantity—meets productivity standards and completes work in a timely manner.
- Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Can function as a self-starter with the ability to work independently.
- Dependability—consistently at work and on time, follows instructions and responds to management direction.
- Safety and Security—observes safety and security procedures and uses equipment and materials properly. Ability to read and interpret safety rules and instructions which are posted in English.
- Communication - effectively and professionally conveys information internally and externally through verbal and written
- communication skills. Actively listens, communicates clearly, concisely and assures understanding.
- Ability to calculate figures and amounts, add, subtract, multiply and divide numbers.
- High school diploma required
- Certification, Continuing Education, Associates or Bachelor’s degree in Information Systems or related field preferred; or appropriate mix of education and experience
- 2 years of relevant technical experience
- Working knowledge of Microsoft Office, email and other software, hardware, and peripheral systems
See All 53 Technical Support Technician Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Technical Support Technician Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Manufacturing
What Georgia Employers Look For
The qualifications that appear most often in technical support technician jobs across Georgia.
- CompTIA A+ certification or equivalent vendor credential required or strongly preferred
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience troubleshooting Windows, macOS, or Linux operating systems
- Proficiency with ticketing systems such as ServiceNow, Remedy, or Jira Service Management
- Ability to support both remote users and on-site hardware in a fast-paced environment
- Strong written and verbal communication skills for documenting and escalating technical issues
Technical Support Technician Jobs in Georgia: Frequently Asked Questions
How do you become a technical support technician in Georgia?
Most Georgia employers require at least a high school diploma or GED plus a recognized industry certification, with CompTIA A+ being the most widely accepted baseline credential. There is no state-issued license for technical support technicians in Georgia, so the path centers on earning vendor-neutral or vendor-specific certifications, completing an associate degree in information technology from a Georgia Technical College System school, and building hands-on experience through internships or entry-level help desk roles.
Which companies hire technical support technicians in Georgia?
Georgia technical support technician roles are posted by Georgia Tech, Astemo, and Geotab and others right now, based on current listings on Migrate Mate as of September 2026. Georgia's concentration of Fortune 500 headquarters, major health systems, and logistics hubs means technical support demand is broad and consistent across both corporate and public-sector employers.
Which Georgia cities have the most technical support technician jobs?
Atlanta, Duluth, and Alpharetta have the most technical support technician openings in Georgia right now. Atlanta dominates due to its density of technology firms, corporate headquarters, and healthcare networks, while Savannah's expanding port and logistics sector and Augusta's large military and medical presence at Fort Eisenhower and Wellstar MCGHealth drive meaningful volume in those markets.
Are there remote technical support technician jobs in Georgia?
Yes, and more than many roles, because a significant share of technical support work involves resolving software, network, and account issues that do not require physical presence. About 52% of technical support technician openings tied to Georgia are remote or hybrid as of September 2026, reflecting the role's strong suitability for distributed work. Cloud platform support, enterprise software troubleshooting, and tier-one help desk functions are the segments most likely to be fully remote.
How can I get hired as a technical support technician in Georgia with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification and applying to tier-one help desk or IT support specialist roles, which are the standard on-ramp across Georgia employers. Georgia Technical College System campuses in Atlanta, Savannah, and Augusta offer affordable IT programs with internship pipelines directly into local employers. Large health systems like Emory Healthcare and Piedmont Healthcare regularly hire entry-level IT support associates, and lateral moves from customer service, retail electronics, or call center roles are common stepping stones that Georgia hiring managers recognize.
Where can I find and apply to technical support technician jobs in Georgia?
You can find and apply to technical support technician jobs in Georgia on Migrate Mate, which lists current openings from Georgia employers across Atlanta, Savannah, Augusta, and beyond. Find roles that fit your experience and credentials below and apply directly to each one.
See All 53 Technical Support Technician Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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