Technical Support Technician Jobs in Charlotte, NC

Our industry-leading intelligence support program informs decision-makers, from ground force commanders to international partners and national security policymakers. Our employees lead the Intelligence community in providing superior Identity Intelligence and regional threat analysis, and developing innovative data-driven solutions, supporting the customer through intelligence analysis and tradecraft proliferation.

Work Schedule: 5 days per week, 8 hours per day.

Essential Responsibilities:

• Serve as the lead technical editor for finished intelligence products, ensuring all written analyses meet established Intelligence Community (IC) standards for clarity, accuracy, and consistency.
• Review, edit, and format complex intelligence assessments, reports, briefings, and executive-level products for grammar, style, structure, logic, and adherence to classification and dissemination requirements.
• Collaborate closely with intelligence analysts, subject matter experts, and production teams to improve the quality and effectiveness of written intelligence products while preserving analytic judgments and key findings.
• Verify compliance with organizational, customer, and IC publication standards; maintain editorial style guides and quality control processes; and provide constructive feedback and mentoring to authors to enhance writing and communication skills.
• Manage multiple time-sensitive production schedules, coordinate product review workflows, and ensure final intelligence deliverables are publication-ready and suitable for senior government, defense, and national security decision-makers.

Work Environment, Physical Demands, and Mental Demands: Typical office environment with no unusual hazards, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication and constant mental alertness. Must possess planning/organizing skills and must be able to work under deadlines.

Minimum Requirements (Knowledge, Skills, and Abilities):

• Demonstrated expertise editing and preparing finished intelligence products for senior government, military, and national security decision-makers.
• In-depth knowledge of Intelligence Community (IC) and Department of Defense (DoD) editorial, production, tradecraft, dissemination, and publication standards.
• Proven ability to review and edit complex intelligence assessments, reports, briefings, and other intelligence products for grammar, punctuation, syntax, clarity, logic, consistency, readability, and analytic integrity.
• Demonstrated knowledge of IC and DoD classification guidance, marking requirements, and information handling procedures, including the ability to ensure products comply with applicable security standards.
• Experience ensuring adherence to agency style guides, publication standards, and specialized intelligence terminology across multiple subject matter areas.
• Demonstrated ability to independently coordinate with analysts, authors, subject matter experts, and leadership to improve product quality, narrative organization, and presentation while preserving analytic meaning and intent.
• Experience reviewing and revising tables, graphics, callout boxes, and other visual elements to ensure consistency with accompanying intelligence narratives.
• Ability to evaluate, synthesize, and communicate complex, incomplete, highly technical, or multi-source information in a concise and organized manner.
• Demonstrated ability to work independently with minimal oversight while managing multiple products, competing priorities, and tight production deadlines.
• Strong written and verbal communication skills, including the ability to provide constructive editorial feedback, facilitate revisions, and resolve differences regarding content, organization, and presentation.

Security Clearance Required: TS/SCI

Minimum Education: Master’s Degree

Minimum Years of Experience: 12 yrs relevant experience, 17 yrs w/ bachelor’s degree

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.