Technical Support Technician Jobs in Houston, TX
Technical Support Technician jobs in Houston are in strong demand, concentrated in the Energy Corridor, Greenway Plaza, and the Texas Medical Center across energy, healthcare IT, and managed services. Employers actively hiring include Baylor College of Medicine, Aspen Technology, and HCSS. See the openings below and apply to the ones that match your experience.
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Showing 5 of 15+ Technical Support Technician jobs
Summary
The Senior Coordinator, Technical Support Services serves as a highly trained, front-line representative for the Office of Information Technology (OIT), delivering innovative, world-class, customer support to a large, complex and constantly changing organization. The Technical Support Services Senior Coordinator identifies, diagnoses and resolves first and second-tier Desktop computer technical issues, and as necessary, escalates issues to more experienced team members, including the senior, team lead and manager, and/or subject matter experts in other areas of OIT. Work performed by the analyst includes, but is not limited to on-site support in the installation and troubleshooting of Applications and Operating Systems, Computer network connectivity troubleshooting, and repair of hardware systems such as workstations (Macs and PCs), peripheral equipment such as printers, scanners, webcams and other connected peripherals.
Job Duties
- Resolves more complex and non-routine hardware related issues on Dell desktops and laptops, Lenovo desktops and laptops and iMac desktops and MAC notebooks.
- Performs peripheral testing and troubleshooting on devices like HP printers, HP and Kodak scanners, Logitech webcams and Dell speakers.
- Troubleshoots software related issues on Windows 7 and Windows 10 Operating Systems on Dell and Lenovo desktops and laptops.
- Troubleshoots MAC OS X instability issues.
- Installs Applications like Office 365, Cisco VPN, SAP, Symantec Endpoint Encryption, Symantec Endpoint Protection as well as resolves issues with those apps and others that are unique to Baylor.
- Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels.
- Performs other job-related duties as assigned.
Minimum Qualifications
High School diploma or GED.
Four years of relevant experience.
Preferred Qualifications
- Associates' degree in Computer Science, Management Information Systems or Information Technology related field.
- Experience working in an academic medicine environment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Summary
The Senior Coordinator, Technical Support Services serves as a highly trained, front-line representative for the Office of Information Technology (OIT), delivering innovative, world-class, customer support to a large, complex and constantly changing organization. The Technical Support Services Senior Coordinator identifies, diagnoses and resolves first and second-tier Desktop computer technical issues, and as necessary, escalates issues to more experienced team members, including the senior, team lead and manager, and/or subject matter experts in other areas of OIT. Work performed by the analyst includes, but is not limited to on-site support in the installation and troubleshooting of Applications and Operating Systems, Computer network connectivity troubleshooting, and repair of hardware systems such as workstations (Macs and PCs), peripheral equipment such as printers, scanners, webcams and other connected peripherals.
Job Duties
- Resolves more complex and non-routine hardware related issues on Dell desktops and laptops, Lenovo desktops and laptops and iMac desktops and MAC notebooks.
- Performs peripheral testing and troubleshooting on devices like HP printers, HP and Kodak scanners, Logitech webcams and Dell speakers.
- Troubleshoots software related issues on Windows 7 and Windows 10 Operating Systems on Dell and Lenovo desktops and laptops.
- Troubleshoots MAC OS X instability issues.
- Installs Applications like Office 365, Cisco VPN, SAP, Symantec Endpoint Encryption, Symantec Endpoint Protection as well as resolves issues with those apps and others that are unique to Baylor.
- Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels.
- Performs other job-related duties as assigned.
Minimum Qualifications
High School diploma or GED.
Four years of relevant experience.
Preferred Qualifications
- Associates' degree in Computer Science, Management Information Systems or Information Technology related field.
- Experience working in an academic medicine environment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
See All 15 Technical Support Technician Jobs in Houston
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Find JobsTechnical Support Technician Job Market in Houston
Who's Hiring
Top Industries Hiring
- Education
- Technology & Software
- Consulting & Professional Services
Technical Support Technician Jobs in Houston: Frequently Asked Questions
How do I get a technical support technician job in Houston?
Focus your search on Houston's three heaviest hiring sectors: energy and oilfield technology companies in the Energy Corridor, hospital systems and health IT firms anchored around the Texas Medical Center, and managed service providers clustered in Greenway Plaza and Westchase. Certifications like CompTIA A+, Network+, or vendor credentials from Cisco or Microsoft sharpen your candidacy in a market where oilfield software and clinical desktop support roles are consistently open.
Which companies hire technical support technicians in Houston?
Employers hiring technical support technicians in Houston right now include Baylor College of Medicine, Aspen Technology, and HCSS, based on current listings on Migrate Mate as of July 2026. Houston's hiring base runs wide, from large energy operators and hospital networks to regional managed service providers supporting mid-market businesses throughout the metro.
Are there remote technical support technician jobs in Houston?
Yes, though availability depends heavily on the role. Desk-based support, software troubleshooting, and cloud help desk positions are frequently remote, while hardware repair, field technician, and on-site clinical desktop roles require a physical presence. About 43% of technical support technician openings tied to Houston are remote or hybrid as of July 2026. Software-focused support tied to Houston's SaaS and energy tech employers makes up most of the remote share.
How can I get a technical support technician job in Houston with little or no experience?
The most realistic entry path in Houston is targeting help desk tier-1 roles at managed service providers in Westchase or Greenway Plaza, which regularly hire candidates with CompTIA A+ certification in lieu of work history. Hospital systems at the Texas Medical Center also hire entry-level IT support associates for desktop and AV support. A home lab, a vendor certification, and familiarity with ticketing systems like ServiceNow give Houston applicants a concrete edge over unverified resumes.
Which industries hire the most technical support technicians in Houston?
Houston technical support technician roles concentrate in Education, Technology & Software, and Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. Houston's position as the global energy capital and its Texas Medical Center anchor drive outsized demand, with oilfield software platforms and clinical IT environments creating a steady pipeline of specialized support openings year-round.
See All 15 Technical Support Technician Jobs in Houston
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