TN Visa Servicenow Administrator Jobs
ServiceNow Administrator roles qualify for TN visa sponsorship under the Systems Analyst category, making them accessible to Canadian and Mexican professionals without a lottery. For Canadians, your employer provides a support letter that you present at the U.S. port of entry for same-day TN approval. For Mexicans, the employer's support letter is submitted with your application at a U.S. consulate.
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Get Access To All JobsLocation Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
We are seeking a senior-level ServiceNow HRSD Administrator who will be responsible for the administration, configuration, and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes.
Position Responsibilities:
Key Areas of Responsibility
Platform Administration & Configuration
-
Administer, configure, and maintain the ServiceNow HRSD application, including:
-
Case and Knowledge Management
-
Employee Service Center
-
HR Catalog and workflows
-
Lifecycle Events
-
Manage users, roles, groups, ACLs, SSO and LDAP configuration in alignment with HR security and data privacy requirements.
- Plan and execute platform upgrades, ensuring customization compatibility.
- Monitor platform health, performance, and utilization.
- Configure forms, fields, UI policies, business rules, client scripts, workflows, and notifications.
HR Process Support
- Translate HR business requirements into ServiceNow HRSD solutions.
- Support end-to-end HR processes such as onboarding, offboarding, benefits, and payroll inquiries.
Integration & Data Management
- Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
- Monitor data quality, perform audits, and ensure accurate reporting and compliance.
Incident, Request & Change Management
- Provide Tier 2/3 support for HRSD incidents and service requests.
- Troubleshoot and resolve platform issues, performance concerns, and defects.
- Support upgrades, patches, and releases, including testing and validation.
Reporting & Continuous Improvement
- Create and maintain reports and dashboards for HR and leadership.
- Identify opportunities for automation, optimization, and improved user experience.
- Stay current with ServiceNow releases, HRSD enhancements, and best practices.
Qualifications
Education
- Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
Experience
- 4+ years of progressive experience in ServiceNow.
- Proven experience with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Multiple full lifecycle ServiceNow implementations from requirements through deployment.
- Track record of post-implementation platform optimization and stabilization.
- Experience with upgrade management, import sets, data sources.
Licensure, Certification, Registration
- Certified ServiceNow System Admin.
Knowledge, Skills and Ability Requirements
- Strong configuration knowledge: Forms, Lists, Dictionaries, ACLs, Notifications.
- Familiarity with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Basic scripting (JavaScript) for light customizations.
- Knowledge of security and governance practices.
- Strong background in business analysis and requirements gathering.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees - we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Location Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
We are seeking a senior-level ServiceNow HRSD Administrator who will be responsible for the administration, configuration, and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes.
Position Responsibilities:
Key Areas of Responsibility
Platform Administration & Configuration
-
Administer, configure, and maintain the ServiceNow HRSD application, including:
-
Case and Knowledge Management
-
Employee Service Center
-
HR Catalog and workflows
-
Lifecycle Events
-
Manage users, roles, groups, ACLs, SSO and LDAP configuration in alignment with HR security and data privacy requirements.
- Plan and execute platform upgrades, ensuring customization compatibility.
- Monitor platform health, performance, and utilization.
- Configure forms, fields, UI policies, business rules, client scripts, workflows, and notifications.
HR Process Support
- Translate HR business requirements into ServiceNow HRSD solutions.
- Support end-to-end HR processes such as onboarding, offboarding, benefits, and payroll inquiries.
Integration & Data Management
- Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
- Monitor data quality, perform audits, and ensure accurate reporting and compliance.
Incident, Request & Change Management
- Provide Tier 2/3 support for HRSD incidents and service requests.
- Troubleshoot and resolve platform issues, performance concerns, and defects.
- Support upgrades, patches, and releases, including testing and validation.
Reporting & Continuous Improvement
- Create and maintain reports and dashboards for HR and leadership.
- Identify opportunities for automation, optimization, and improved user experience.
- Stay current with ServiceNow releases, HRSD enhancements, and best practices.
Qualifications
Education
- Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
Experience
- 4+ years of progressive experience in ServiceNow.
- Proven experience with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Multiple full lifecycle ServiceNow implementations from requirements through deployment.
- Track record of post-implementation platform optimization and stabilization.
- Experience with upgrade management, import sets, data sources.
Licensure, Certification, Registration
- Certified ServiceNow System Admin.
Knowledge, Skills and Ability Requirements
- Strong configuration knowledge: Forms, Lists, Dictionaries, ACLs, Notifications.
- Familiarity with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Basic scripting (JavaScript) for light customizations.
- Knowledge of security and governance practices.
- Strong background in business analysis and requirements gathering.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees - we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
See all 27+ Servicenow Administrator jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Servicenow Administrator roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Servicenow Administrator
Frame your credentials around Systems Analyst
TN eligibility for ServiceNow work hinges on the Systems Analyst category, not a generic IT label. Your resume and credentials letter must connect your degree and ServiceNow duties to systems analysis specifically, not broad administration.
Target employers with recent visa filing history
Search Migrate Mate to find ServiceNow Administrator roles at employers with recent visa filings. These companies have demonstrated experience with work visa sponsorship and are typically more comfortable supporting visa candidates, making them less likely to reject you over sponsorship concerns.
Get your degree equivalency documented before applying
If your Canadian or Mexican bachelor's degree is in computer science, information systems, or a related field, have a credential evaluation ready. Officers at the port of entry make real-time decisions, and a documented equivalency removes one common point of friction.
Clarify TN filing responsibilities with each employer
Unlike H-1B, TN does not require USCIS petition approval for Canadians, but the employer does prepare supporting documentation. Confirm during the offer stage whether the employer's legal team will prepare the support letter or whether you'll need to gather documents to present at the U.S. border port of entry yourself.
Search for TN-ready ServiceNow roles through Migrate Mate
Filter for ServiceNow Administrator openings where employers have demonstrated sponsorship history. Migrate Mate surfaces roles matched to TN visa eligibility, so you're not cold-applying to companies unfamiliar with the Systems Analyst category.
Prepare for Mexican nationals' consular appointment requirement
Canadian citizens can activate TN status at the border, but Mexican nationals must apply at a U.S. consulate in Mexico. Book your appointment early and bring the employer's support letter and your degree documents to the interview.
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Find Servicenow Administrator JobsServicenow Administrator TN Visa: Frequently Asked Questions
Does a ServiceNow Administrator role qualify for TN visa sponsorship?
Yes, ServiceNow Administrator positions qualify under the TN Systems Analyst category, provided the role involves analyzing, designing, or maintaining information systems. Your job duties must clearly reflect systems analysis work. Roles that are purely helpdesk support or basic ticket management without systems design responsibilities are less likely to qualify, so the offer letter framing matters.
How does TN visa sponsorship compare to H-1B for ServiceNow Administrator jobs?
TN has no annual lottery and no cap for Canadian citizens, meaning you can start work as soon as your status is approved at the port of entry. H-1B requires winning a lottery with roughly a one-in-four selection rate and waiting until October 1 of the fiscal year to begin. For Mexican nationals, TN requires consular processing but still skips the H-1B lottery entirely.
What documents does my employer need to prepare for my TN application?
Your employer must prepare a support letter on company letterhead describing your job title, duties, required qualifications, and the TN category being claimed. For Canadians, you present this letter at the U.S. port of entry when applying for TN status. For Mexicans, you submit it as part of your application package at a U.S. consulate. The support letter is the key document establishing your eligibility for the TN visa.
Where can I find ServiceNow Administrator jobs that already support TN visa sponsorship?
Migrate Mate is built specifically for this search. It filters ServiceNow Administrator roles by employer experience with visa sponsorship, so you're targeting companies that have successfully sponsored work visas before. Applying through a platform that surfaces employers experienced with visa processes reduces the time spent educating recruiters about TN eligibility from scratch.
Can I switch ServiceNow Administrator employers while on TN status?
Yes, but you cannot start working for the new employer until the new TN status is approved. Canadians can apply for a new TN at the port of entry when they next cross the border. There is no formal grace period for TN holders the way there is for H-1B, so coordinating your last day and new start date carefully is essential to avoid a gap.
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