TN Visa Customer Engagement Manager Jobs
Customer Engagement Manager roles qualify for TN visa sponsorship under the Management Consultant category when the position involves strategic client relationship oversight. Canadian citizens can secure TN status at the border or port of entry, while Mexican citizens apply through a U.S. consulate. Employers don't file a separate petition with USCIS.
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Get Access To All JobsJob Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 87+ Customer Engagement Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Engagement Manager roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Engagement Manager
Document your consultative management credentials
TN approval under Management Consultant requires proof that your Customer Engagement Manager role involves strategic advisory work, not just operational supervision. Gather degree transcripts, org charts, and a detailed offer letter that spells out your consultative responsibilities before applying.
Target employers with cross-border hiring experience
Companies that already employ Canadian or Mexican professionals on TN status know how to structure a compliant offer letter and support role. Filter your search toward enterprises with established U.S.-Canada or U.S.-Mexico hiring pipelines in customer success and account management functions.
Search TN-sponsored roles through Migrate Mate
Use Migrate Mate to find Customer Engagement Manager openings filtered by TN visa sponsorship willingness, so you're applying where the employer already understands the process and won't withdraw an offer over unfamiliarity with the TN category.
Get your offer letter TN-compliant before any border appointment
Canadian professionals are admitted at the port of entry without a pre-filed petition, so your offer letter is your primary document. It must explicitly state the Management Consultant category, describe duties, and confirm a bachelor's degree in a related field is required for the role.
Clarify the TN filing process with your prospective employer early
Many U.S. employers in customer engagement have sponsored H-1B but never processed a TN. Raise the TN option in final-round conversations, explain that no lottery or USCIS petition is required for Canadians, and confirm the hiring team can produce a qualifying offer letter.
Prepare for the Management Consultant classification review
CBP officers at the port of entry assess whether your Customer Engagement Manager role genuinely involves management consulting functions. Bring documentation showing client-facing strategic advisory work, not purely internal team management, to reduce the risk of a classification challenge.
Customer Engagement Manager jobs are hiring across the US. Find yours.
Find Customer Engagement Manager JobsCustomer Engagement Manager TN Visa: Frequently Asked Questions
Does a Customer Engagement Manager role qualify for TN visa sponsorship?
It can, but classification depends on how the role is structured. TN visas don't list Customer Engagement Manager as a named category, so employers must position the role under Management Consultant. The offer letter needs to describe strategic client advisory responsibilities rather than general team oversight. Roles focused on retention strategy, client success consulting, or cross-functional account management typically meet the standard.
How does TN compare to H-1B for Customer Engagement Manager positions?
TN is faster and more predictable for this role. H-1B requires entering a lottery with roughly a 25% selection rate, filing a full USCIS petition, and waiting months for adjudication. Canadian citizens applying for TN status can be admitted at the port of entry the same day with a valid offer letter, and there's no annual cap. Mexican citizens follow a consular process, but it still avoids the lottery entirely.
What documentation does a Canadian professional need at the port of entry for TN status in this role?
You'll need a valid Canadian passport, a detailed offer letter from your U.S. employer specifying the Management Consultant TN category and your duties, and evidence of your qualifying degree. Supporting materials like a resume, transcripts, and a brief description of how the role meets the Management Consultant definition strengthen your case if CBP questions the classification.
How can I find Customer Engagement Manager jobs that already support TN visa sponsorship?
Migrate Mate lets you filter Customer Engagement Manager roles by TN visa sponsorship, so you're targeting employers who've already indicated they'll support the process. This avoids the common scenario of reaching final-round interviews only to learn the hiring team isn't familiar with TN status or isn't willing to structure a compliant offer letter.
Can a Mexican citizen get TN status for a Customer Engagement Manager role, and how does the process differ?
Yes. Mexican citizens apply for TN status at a U.S. consulate rather than at the port of entry, which adds a consular interview step that Canadians skip. The substantive requirements are identical: a qualifying offer letter, proof of Mexican citizenship, and a degree in a relevant field. There's no lottery, but consular appointment availability affects timing, so starting the process early after receiving an offer matters.
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