Product Support Manager Visa Sponsorship Jobs in California
Product support manager visa sponsorship jobs in California are concentrated at enterprise software and cloud companies headquartered in the Bay Area and Los Angeles, including Salesforce, Adobe, and ServiceNow. San Francisco, San Jose, and San Diego are the primary hiring centers, with strong demand from fintech, SaaS, and consumer electronics firms scaling global support operations.
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Get Access To All JobsWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
The Manager, Product Development & Support leads the Product Development & Support (PD&S) engineering team responsible for technical complaint investigations across the MDS Instrument portfolio. This role serves as the primary technical interface across the organization while remaining actively engaged in laboratory testing, technical troubleshooting, and complex investigations. Through direct technical leadership, process improvement, documentation approval, and participation in cross-functional governance, the Manager ensures complaint findings support product reliability, regulatory compliance, and effective lifecycle management.
Primary Responsibilities for Role
- Leads the end-to-end technical investigation process for instrumentation complaints involving MDS instrumentation, ensuring investigations are prioritized, assigned, executed, reviewed, approved, and returned to Quality Assurance within established expectations.
- Reviews and provides final technical approval of complaint investigations prepared by the PD&S team, ensuring the investigation strategy, supporting evidence, root-cause analysis, conclusions, and recommended actions are complete, technically sound, traceable, and compliant with applicable FDA and ISO requirements.
- Performs and directs hands-on laboratory and instrument work reproducing reported failures, reviewing system logs and service records, executing diagnostic testing, and evaluating interactions among instrument hardware, software, consumables, assays, and operational workflows.
- Maintains final authority within PD&S over technical conclusions and initiates or recommends appropriate follow-up actions, including CAPA, risk-management updates, design changes, field actions, serviceability improvements, and product-improvement projects.
- Owns the technical interface with Quality Assurance for complaint handoffs, investigation priorities, status communication, technical approval expectations, supporting evidence, and resolution of technical conclusions.
- Manages the working relationship with Service and Support leadership by establishing third-level escalation expectations, resolving priority conflicts, securing required field evidence, communicating approved technical conclusions, and coordinating serviceability input across the supported instrument portfolio.
- Reviews and approves PD&S-owned technical documentation, including complaint investigation reports, investigation procedures, work instructions, troubleshooting guides, diagnostic materials, service information, technical bulletins, requirements, risk-management updates, verification documents, and design-change documentation generated by the team.
- Improves the technical complaint investigation process, establishes consistent investigation and documentation standards, represents PD&S in applicable cross-functional governance forums, and coordinates technical schedules and delivery commitments with assigned project managers and product owners.
- Directly manages PD&S team including hiring, onboarding, objective setting, performance reviews, coaching, development planning, recognition, promotion recommendations, and corrective performance management.
Additional Responsibilities
- Resolves disagreements by focusing on available technical evidence, product risk, applicable requirements, and the decision needed to move the investigations forward.
- Sets clear priorities, assigns decision owners, and removes technical or cross-functional roadblocks before they affect investigation quality or delivery commitments.
- Translates complex technical findings into direct explanations of product impact, regulatory risk, available options, and recommended actions so leaders can make informed decisions.
- Provides clear and timely feedback to team members, addresses performance or execution issues directly, and steps into the technical work when the team needs additional guidance or authority.
Knowledge, Skills, and Abilities
- Experience with reviewing and approve requirements, investigation records, traceability information, risk-management updates, and supporting technical documentation.
- Ability to interpret basic technical and statistical data used to evaluate product performance, compare test results, and support technically defensible investigation conclusions.
- Sets clear priorities, assigns decision owners, and removes technical or cross-functional roadblocks before they affect investigation quality or delivery commitments.
- Translates complex technical findings into direct explanations of product impact, regulatory risk, available options, and recommended actions so leaders can make informed decisions.
- Provides clear and timely feedback to team members, addresses performance or execution issues directly, and steps into the technical work when the team needs additional guidance or authority.
Education
Bachelors Degree in a technical discipline such as Engineering (Computer, Electrical, Chemical, etc), Life Sciences or equivalent.
Experience
- 9+ yrs experience in design verification or validation, with a significant portion including software
- 4+ yrs of direct management experience working with cross functional teams.
- 4+ yrs experience with medical equipment or other equipment experience involving complex, multicomponent systems, including lab automation
The estimated pay scale for Manager, Product Development and Support role based in California, is $145,000 - $175,000 per year. Additionally, the position is eligible to participate in up to 8% of the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, life insurance, PTO, paid holidays and up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws, including but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Location: NORTH AMERICA : USA : CA-San Diego:USSDW - San Diego CA - Willow Ct Mfg
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
The Manager, Product Development & Support leads the Product Development & Support (PD&S) engineering team responsible for technical complaint investigations across the MDS Instrument portfolio. This role serves as the primary technical interface across the organization while remaining actively engaged in laboratory testing, technical troubleshooting, and complex investigations. Through direct technical leadership, process improvement, documentation approval, and participation in cross-functional governance, the Manager ensures complaint findings support product reliability, regulatory compliance, and effective lifecycle management.
Primary Responsibilities for Role
- Leads the end-to-end technical investigation process for instrumentation complaints involving MDS instrumentation, ensuring investigations are prioritized, assigned, executed, reviewed, approved, and returned to Quality Assurance within established expectations.
- Reviews and provides final technical approval of complaint investigations prepared by the PD&S team, ensuring the investigation strategy, supporting evidence, root-cause analysis, conclusions, and recommended actions are complete, technically sound, traceable, and compliant with applicable FDA and ISO requirements.
- Performs and directs hands-on laboratory and instrument work reproducing reported failures, reviewing system logs and service records, executing diagnostic testing, and evaluating interactions among instrument hardware, software, consumables, assays, and operational workflows.
- Maintains final authority within PD&S over technical conclusions and initiates or recommends appropriate follow-up actions, including CAPA, risk-management updates, design changes, field actions, serviceability improvements, and product-improvement projects.
- Owns the technical interface with Quality Assurance for complaint handoffs, investigation priorities, status communication, technical approval expectations, supporting evidence, and resolution of technical conclusions.
- Manages the working relationship with Service and Support leadership by establishing third-level escalation expectations, resolving priority conflicts, securing required field evidence, communicating approved technical conclusions, and coordinating serviceability input across the supported instrument portfolio.
- Reviews and approves PD&S-owned technical documentation, including complaint investigation reports, investigation procedures, work instructions, troubleshooting guides, diagnostic materials, service information, technical bulletins, requirements, risk-management updates, verification documents, and design-change documentation generated by the team.
- Improves the technical complaint investigation process, establishes consistent investigation and documentation standards, represents PD&S in applicable cross-functional governance forums, and coordinates technical schedules and delivery commitments with assigned project managers and product owners.
- Directly manages PD&S team including hiring, onboarding, objective setting, performance reviews, coaching, development planning, recognition, promotion recommendations, and corrective performance management.
Additional Responsibilities
- Resolves disagreements by focusing on available technical evidence, product risk, applicable requirements, and the decision needed to move the investigations forward.
- Sets clear priorities, assigns decision owners, and removes technical or cross-functional roadblocks before they affect investigation quality or delivery commitments.
- Translates complex technical findings into direct explanations of product impact, regulatory risk, available options, and recommended actions so leaders can make informed decisions.
- Provides clear and timely feedback to team members, addresses performance or execution issues directly, and steps into the technical work when the team needs additional guidance or authority.
Knowledge, Skills, and Abilities
- Experience with reviewing and approve requirements, investigation records, traceability information, risk-management updates, and supporting technical documentation.
- Ability to interpret basic technical and statistical data used to evaluate product performance, compare test results, and support technically defensible investigation conclusions.
- Sets clear priorities, assigns decision owners, and removes technical or cross-functional roadblocks before they affect investigation quality or delivery commitments.
- Translates complex technical findings into direct explanations of product impact, regulatory risk, available options, and recommended actions so leaders can make informed decisions.
- Provides clear and timely feedback to team members, addresses performance or execution issues directly, and steps into the technical work when the team needs additional guidance or authority.
Education
Bachelors Degree in a technical discipline such as Engineering (Computer, Electrical, Chemical, etc), Life Sciences or equivalent.
Experience
- 9+ yrs experience in design verification or validation, with a significant portion including software
- 4+ yrs of direct management experience working with cross functional teams.
- 4+ yrs experience with medical equipment or other equipment experience involving complex, multicomponent systems, including lab automation
The estimated pay scale for Manager, Product Development and Support role based in California, is $145,000 - $175,000 per year. Additionally, the position is eligible to participate in up to 8% of the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, life insurance, PTO, paid holidays and up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws, including but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Location: NORTH AMERICA : USA : CA-San Diego:USSDW - San Diego CA - Willow Ct Mfg
Product Support Manager Job Roles in California
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Search Product Support Manager Jobs in CaliforniaProduct Support Manager Jobs in California: Frequently Asked Questions
Which companies in California sponsor visas for product support managers?
Enterprise software and cloud infrastructure companies are the most active sponsors for product support manager roles in California. Salesforce, Adobe, ServiceNow, Intuit, and Palo Alto Networks have consistent H-1B visa Labor Condition Application filings for product and customer support leadership positions. Hardware and consumer electronics firms like Apple and Cisco also sponsor this role, particularly for candidates managing technical support teams tied to complex product lines.
Which visa types realistically fit product support manager roles in California?
The H-1B is the most common path, as product support manager roles at California tech companies typically require a bachelor's degree in a related field such as computer science, information systems, or business. The E-3 visa applies to Australian nationals, and the H-1B1 visa applies to Chilean and Singaporean nationals, all under the same specialty occupation standard. F-1 OPT and STEM OPT can bridge you into full sponsorship if your degree is STEM-designated. An employer-sponsored EB-2 or EB-3 green card is a longer-term option once you're established with a sponsoring company.
Which California cities have the most product support manager sponsorship jobs?
San Francisco and San Jose account for the largest share of sponsored product support manager positions, driven by the concentration of SaaS, cloud, and enterprise software companies in Silicon Valley. Los Angeles is a growing hub, particularly in fintech, media technology, and consumer app companies. San Diego has a steady base of openings tied to cybersecurity, biotech software, and defense technology firms that require structured support management for complex products.
How to find product support manager visa sponsorship jobs in California?
Migrate Mate lists California employers with verified sponsorship history for product support manager roles, letting you search by city and filter to companies that have actively filed for this type of position. This saves time compared to applying broadly and discovering after multiple rounds that a company doesn't sponsor. Focus your search on Bay Area enterprise software companies and Los Angeles fintech firms, where sponsorship for this role is most established.
Are there any California-specific factors that affect visa sponsorship for product support managers?
California's dense concentration of product-led growth companies means more employers are accustomed to sponsoring technical and hybrid roles like product support manager, which sits at the intersection of product management and customer success. Many Bay Area companies have dedicated immigration counsel and established H-1B pipelines, making the sponsorship process more systematic. University programs at UC Berkeley, UCLA, and Stanford produce a steady pipeline of candidates who transition from OPT into sponsored roles at California employers in this category.
What is the prevailing wage for sponsored product support manager jobs in California?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.