Technical Product Specialist Visa Sponsorship Jobs in Florida

INTRODUCTION

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

ROLE

The Emerald command center - Technical Product Ops Specialist is a critical role within UKG’s Emerald Experience Program, responsible for proactively safeguarding customer operations through continuous monitoring, assurance, and early risk detection. The Emerald Command Center role ensures Integration care, customer-specific process monitoring, tailored health checks and services for UKG’s most strategic premium customers. This role blends customer specific monitoring, analytical insight, and intelligence to prevent issues before they occur and to maintain executive confidence in UKG-managed operations.

BASIC QUALIFICATIONS

• Manage L1 support Readiness – Own All L1 support cases initial response, routing for the Emerald customers
• Proactive Monitoring & Assurance – Prevent operational disruptions through continuous system and integration oversight.
• Customer-Specific Intelligence – Deliver tailored health checks aligned to each customer’s unique payroll and workforce processes.
• Operational Risk Prevention – Identify anomalies early and coordinate resolution before customer impact.

KEY RESPONSIBILITIES

Proactive Monitoring & Command Center Operations:

• Monitor customer specific integrations, processes, and data flows across UKG platforms using latest technologies such as AI agents and RPA.
• Proactively detect risks impacting payroll accuracy, workforce data integrity, and downstream processes.
• Maintain vigilance over inbound and outbound integrations, including third-party vendors and customer-specific feeds.

Customer-Specific Health Checks:

• Run tailored system health checks based on each customer’s configuration, integrations, and critical processes.
• Develop and refine monitoring rules aligned to customer priorities and business cycles.
• Document findings and surface insights that strengthen long-term operational stability.

Payroll Assurance & Process Reviews:

• Ensure accuracy of customer payroll activities, validating readiness before payroll close.
• Identify trends, repeat issues, or emerging risks and recommend preventive actions.
• Ensure customer-specific payroll calendars, cutoffs, and dependencies are respected and protected.

Cross-Functional Collaboration & Escalation:

• Partner closely with Emerald Experience Managers, Product support, Engineering, Integration teams, and Cloud operations.
• Initiate proactive escalations when risks are identified, ensuring timely resolution.
• Contribute to root cause analysis and post-incident reviews to prevent recurrence.

PREFERRED QUALIFICATIONS

• Proven ability to deliver results in dynamic environments with a strong focus on customer-centricity, quality, and efficiency.
• 2+ years of experience in HCM operations, payroll systems, integrations, or technical support, with understanding of payroll processes and dependencies.
• Strong analytical, problem-solving, and root cause analysis skills, with knowledge of cloud operations, AI, data, and integrations is a plus.
• Excellent communication skills with flexibility for shift-based work and occasional weekend support.

LOCATION

Location: Sunrise, FL, United States

COMPENSATION

The pay range for this position is $63,900 to $91,800. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

EQUAL OPPORTUNITY EMPLOYER

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

UKG participates in E-Verify.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job interview.

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.