Business Support Analyst Visa Sponsorship Jobs in New York
Business support analyst visa sponsorship jobs in New York are concentrated in the state's financial services, technology, and consulting sectors. Major employers in Manhattan, Albany, and Buffalo include global banks, management consulting firms, and enterprise software companies. International candidates with a relevant bachelor's degree can qualify for H-1B visa or EB-3 sponsorship with the right employer.
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Get Access To All JobsINTRODUCTION
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
The Workforce Services team plays a crucial role in identifying and driving effective and efficient customer, broker, client, and agent experiences. As a Business Analyst, you will use an analytical mindset to dig deep into some of the Support department’s biggest opportunities, uncovering important insights that can be leveraged to improve the overall performance of our customer, broker, and client support technology and processes. In this role, you will work with stakeholders from the Marketplace Operations, Product, Inventory, Data Science, and Finance teams to collect, present & analyze data in a way that identifies opportunities for improving how we support our customers, brokers, clients and agents.
The scope of projects for this role will vary, but will focus mostly on using data to help inform recommendations and decisions related to our customer, broker, and client support strategies. You will play a key role in turning data into actual insights that can be acted upon by your teammates across the organization.
ROLE AND RESPONSIBILITIES
- Own and maintain support and workforce data sets across tools and systems, ensuring accuracy, consistency, and accessibility for both individual and team performance data
- Develop, maintain, and distribute recurring reporting and dashboards on key workforce and support metrics (e.g., staffing, forecast accuracy, adherence, attrition, productivity, contact rates, performance, operating costs)
- Analyze complex data from multiple internal and external sources to identify trends, root causes, and actionable insights that inform decisions on support operations, product automation strategies, process changes, and fan, client, and broker experience
- Evaluate existing business processes and identify opportunities for optimization and automation. Provide written and visual summaries of findings and present findings to senior leadership as needed
- Develop process maps, workflows, and documentation for current and future-state operations
- Monitor and investigate key workforce and support KPIs, proactively surfacing unusual patterns, resolving data quality issues, and completing high-quality ad hoc analyses and reporting requests for stakeholders
- Collaborate with operations teams to complete ad hoc reporting and analysis requests related to business challenges and opportunities like contact, drivers, quality, cost, or performance. Helping surface where SeatGeek teams should focus their efforts to help reduce operational expenses where possible and appropriate
BASIC QUALIFICATIONS
What you have
- 3+ years of experience in data analysis, business analysis, workforce management, customer service operations
- Experience with reporting and analytics in customer service tooling (e.g., Zendesk, Salesforce, Playvox, Talkdesk or similar)
- Experience with data analysis tools and techniques (e.g., advanced Excel, SQL basics, or similar)
- Experience with data visualization tools (e.g., Tableau, Looker, or similar) is highly desirable
- Strong proficiency in Google Suite, specifically Google Sheets
- Strong analytical and critical thinking skills, with a keen attention to detail
- Excellent organizational and time management skills; able to manage multiple projects and deadlines
- Clear, concise written and verbal communication skills
- Ability to synthesize data and present findings to various audiences with clear trends and recommendations
- Collaborative team player with a proactive approach to problem-solving
PREFERRED QUALIFICATIONS
Perks
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
COMPENSATION
The salary range for this role is $86,000 - $124,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.
INTRODUCTION
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
The Workforce Services team plays a crucial role in identifying and driving effective and efficient customer, broker, client, and agent experiences. As a Business Analyst, you will use an analytical mindset to dig deep into some of the Support department’s biggest opportunities, uncovering important insights that can be leveraged to improve the overall performance of our customer, broker, and client support technology and processes. In this role, you will work with stakeholders from the Marketplace Operations, Product, Inventory, Data Science, and Finance teams to collect, present & analyze data in a way that identifies opportunities for improving how we support our customers, brokers, clients and agents.
The scope of projects for this role will vary, but will focus mostly on using data to help inform recommendations and decisions related to our customer, broker, and client support strategies. You will play a key role in turning data into actual insights that can be acted upon by your teammates across the organization.
ROLE AND RESPONSIBILITIES
- Own and maintain support and workforce data sets across tools and systems, ensuring accuracy, consistency, and accessibility for both individual and team performance data
- Develop, maintain, and distribute recurring reporting and dashboards on key workforce and support metrics (e.g., staffing, forecast accuracy, adherence, attrition, productivity, contact rates, performance, operating costs)
- Analyze complex data from multiple internal and external sources to identify trends, root causes, and actionable insights that inform decisions on support operations, product automation strategies, process changes, and fan, client, and broker experience
- Evaluate existing business processes and identify opportunities for optimization and automation. Provide written and visual summaries of findings and present findings to senior leadership as needed
- Develop process maps, workflows, and documentation for current and future-state operations
- Monitor and investigate key workforce and support KPIs, proactively surfacing unusual patterns, resolving data quality issues, and completing high-quality ad hoc analyses and reporting requests for stakeholders
- Collaborate with operations teams to complete ad hoc reporting and analysis requests related to business challenges and opportunities like contact, drivers, quality, cost, or performance. Helping surface where SeatGeek teams should focus their efforts to help reduce operational expenses where possible and appropriate
BASIC QUALIFICATIONS
What you have
- 3+ years of experience in data analysis, business analysis, workforce management, customer service operations
- Experience with reporting and analytics in customer service tooling (e.g., Zendesk, Salesforce, Playvox, Talkdesk or similar)
- Experience with data analysis tools and techniques (e.g., advanced Excel, SQL basics, or similar)
- Experience with data visualization tools (e.g., Tableau, Looker, or similar) is highly desirable
- Strong proficiency in Google Suite, specifically Google Sheets
- Strong analytical and critical thinking skills, with a keen attention to detail
- Excellent organizational and time management skills; able to manage multiple projects and deadlines
- Clear, concise written and verbal communication skills
- Ability to synthesize data and present findings to various audiences with clear trends and recommendations
- Collaborative team player with a proactive approach to problem-solving
PREFERRED QUALIFICATIONS
Perks
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
COMPENSATION
The salary range for this role is $86,000 - $124,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.
Business Support Analyst Job Roles in New York
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Search Business Support Analyst Jobs in New YorkBusiness Support Analyst Jobs in New York: Frequently Asked Questions
Which visa types realistically cover business support analyst roles in New York?
The H-1B is the most common path, provided the role requires a bachelor's degree in a directly related field such as business administration, information systems, or management. EB-3 green card sponsorship is also available for skilled positions requiring two or more years of experience. F-1 students may work under OPT while seeking a sponsoring employer. TN visa does not cover business support analyst roles.
Which companies sponsor visas for business support analysts in New York?
In New York, employers with consistent H-1B and EB-3 sponsorship histories for business support analyst roles include large financial institutions such as JPMorgan Chase, Citigroup, and Goldman Sachs, management consulting firms like Deloitte and Accenture, and enterprise technology companies including IBM and Cognizant. These organizations file Labor Condition Applications regularly and have established immigration support programs for international hires.
Which cities in New York have the most business support analyst sponsorship jobs?
Manhattan accounts for the largest share of business support analyst sponsorship activity in New York, driven by its concentration of financial services, consulting, and technology firms. Albany sees demand from state government contractors and healthcare organizations. Buffalo and Rochester have growing professional services sectors with smaller but active sponsorship pipelines, particularly from regional banks, insurance companies, and manufacturing support operations.
How to find business support analyst visa sponsorship jobs in New York?
Migrate Mate is the most direct way to find business support analyst roles in New York from employers with verified visa sponsorship histories. You can search by role and state to surface companies that have filed for H-1B or EB-3 sponsorship specifically for business support positions. This saves significant time compared to applying broadly and discovering later that an employer does not sponsor international candidates.
Are there state-specific considerations for business support analysts seeking sponsorship in New York?
New York's dense concentration of Fortune 500 headquarters means more employers have in-house immigration counsel and established sponsorship workflows, which can simplify the process for candidates. Universities including NYU, Columbia, and Cornell feed strong business graduate pipelines into the city. OPT students from these programs often secure sponsoring employers in Manhattan before their authorization expires, making early employer engagement particularly important.
What is the prevailing wage for sponsored business support analyst jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.