Customer Experience Analyst Visa Sponsorship Jobs in New York
Customer experience analyst roles in New York sit at the intersection of data, product, and consumer behavior, drawing demand from financial services firms in Manhattan, e-commerce companies in Brooklyn, and enterprise technology employers across the metro area. Organizations including American Express, Verizon, and JPMorgan Chase have active analytics functions that sponsor international candidates for these positions.
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Get Access To All JobsAbout Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Job Title: Senior Customer Success Analyst
Location: Remote in North America
Reports To: VP of Customer Success
Department: Client Success & Business Intelligence
Company/Business Unit: Centric Market Intelligence
Overview
Centric Market Intelligence (CMI), a division of Centric Software, is looking for a data-driven, proactive, and strategic Senior Customer Success Analyst to support our global clients in achieving measurable success through our platform. This role sits at the intersection of analytics, client strategy, and operational excellence—helping drive adoption, retention, and growth through insight, process improvement, and hands-on client collaboration.
Key Responsibilities
Client Engagement & Account Support
- Own strategic support for a portfolio of client accounts, overseeing client communications, usage analysis, and success planning to ensure long-term retention and satisfaction.
- Monitor platform usage and behavioral trends using analytics tools. Identify areas of low engagement or churn risk and proactively implement targeted user engagement strategies.
- Deliver both virtual and in-person training sessions, onboarding new users, and ensuring clients are well-equipped to derive value from the platform.
- Support & prepare comprehensive materials for QBRs and other key check-in meetings, including analysis of client KPIs, usage benchmarks, and ROI discussions.
- Build strong, trust-based relationships with client stakeholders, positioning yourself as a strategic advisor and product expert.
Analytics, Reporting & Process Optimization
- Own monthly reporting on user behavior, adoption trends, and platform KPIs. Develop and maintain trackers, dashboards, and documentation to support internal and external stakeholders.
- Analyze drivers of client churn and develop a client health score model to improve forecasting and proactive engagement strategies.
- Track and report on KPIs tied to account growth, revenue expansion, platform adoption, and client lifetime value. Present findings and insights to the Director/VP.
- Create repeatable processes and scalable workflows for QBR preparation, help desk reporting, client documentation, and other data-intensive tasks.
- Lead specific client initiatives and maintain weekly status reports. Track progress and outcomes, ensuring alignment with CS goals.
Cross-Functional Collaboration
- Collaborate with the Product team to enhance client-facing reporting tools (e.g., admin dashboards), incorporating client feedback and usage insights.
- Partner with the Sales team on expansion strategy, footprint growth, and sales-CS handoffs. Develop a standardized sales-to-CS transition process.
- Act as a point of escalation for complex client issues. Propose solutions and drive resolution by coordinating cross-functional teams as needed.
- Represent the voice of the customer internally—sharing feedback, raising feature requests, and influencing the roadmap.
Special Projects & Innovation
- Evaluate the effectiveness of Customer Success interventions—such as onboarding, training, and live workshops—on client KPIs and satisfaction.
- Lead the enhancement of internal and client-facing training tools (e.g., guide.stylesage.co, video tutorial workshops, onboarding modules).
- Identify high-level trends across the client base, develop recommendations to address recurring issues, and help prevent systemic challenges.
Qualifications
- Bachelor’s degree in Business, Marketing, Merchandising, Data Analytics, or related field
- 3-5+ years of professional experience in Customer Success, Client Services, Analytics, Business Intelligence, Fashion/Retail, or SaaS environments
- Prior experience in fashion or retail industry is a must
- Startup or high-growth company experience is a plus
- Strong analytical mindset; proven ability to work with usage data, KPIs, and behavior metrics
- Experience with tools such as Salesforce, Hubspot, Mixpanel, Intercom, Microsoft Office, or similar CRM and analytics platforms
- Strong communication and interpersonal skills with the ability to work cross-functionally
- Detail-oriented with excellent organizational, time management, and documentation skills
- Comfortable managing multiple projects and priorities simultaneously
- Self-motivated and proactive with a passion for delivering an exceptional customer experience
Why Join Us?
Centric Market Intelligence is reshaping the way fashion and retail brands leverage data to stay ahead of market trends. As a Senior Customer Success Analyst, you will play a key role in empowering our clients to unlock the full value of our solutions while contributing to the evolution of our Customer Success organization.
Compensation and Benefits
The anticipated base salary range for this position is $70,000 - $75,000. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and work location.
This position may also be eligible for a bonus of $5,000. Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
About Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Job Title: Senior Customer Success Analyst
Location: Remote in North America
Reports To: VP of Customer Success
Department: Client Success & Business Intelligence
Company/Business Unit: Centric Market Intelligence
Overview
Centric Market Intelligence (CMI), a division of Centric Software, is looking for a data-driven, proactive, and strategic Senior Customer Success Analyst to support our global clients in achieving measurable success through our platform. This role sits at the intersection of analytics, client strategy, and operational excellence—helping drive adoption, retention, and growth through insight, process improvement, and hands-on client collaboration.
Key Responsibilities
Client Engagement & Account Support
- Own strategic support for a portfolio of client accounts, overseeing client communications, usage analysis, and success planning to ensure long-term retention and satisfaction.
- Monitor platform usage and behavioral trends using analytics tools. Identify areas of low engagement or churn risk and proactively implement targeted user engagement strategies.
- Deliver both virtual and in-person training sessions, onboarding new users, and ensuring clients are well-equipped to derive value from the platform.
- Support & prepare comprehensive materials for QBRs and other key check-in meetings, including analysis of client KPIs, usage benchmarks, and ROI discussions.
- Build strong, trust-based relationships with client stakeholders, positioning yourself as a strategic advisor and product expert.
Analytics, Reporting & Process Optimization
- Own monthly reporting on user behavior, adoption trends, and platform KPIs. Develop and maintain trackers, dashboards, and documentation to support internal and external stakeholders.
- Analyze drivers of client churn and develop a client health score model to improve forecasting and proactive engagement strategies.
- Track and report on KPIs tied to account growth, revenue expansion, platform adoption, and client lifetime value. Present findings and insights to the Director/VP.
- Create repeatable processes and scalable workflows for QBR preparation, help desk reporting, client documentation, and other data-intensive tasks.
- Lead specific client initiatives and maintain weekly status reports. Track progress and outcomes, ensuring alignment with CS goals.
Cross-Functional Collaboration
- Collaborate with the Product team to enhance client-facing reporting tools (e.g., admin dashboards), incorporating client feedback and usage insights.
- Partner with the Sales team on expansion strategy, footprint growth, and sales-CS handoffs. Develop a standardized sales-to-CS transition process.
- Act as a point of escalation for complex client issues. Propose solutions and drive resolution by coordinating cross-functional teams as needed.
- Represent the voice of the customer internally—sharing feedback, raising feature requests, and influencing the roadmap.
Special Projects & Innovation
- Evaluate the effectiveness of Customer Success interventions—such as onboarding, training, and live workshops—on client KPIs and satisfaction.
- Lead the enhancement of internal and client-facing training tools (e.g., guide.stylesage.co, video tutorial workshops, onboarding modules).
- Identify high-level trends across the client base, develop recommendations to address recurring issues, and help prevent systemic challenges.
Qualifications
- Bachelor’s degree in Business, Marketing, Merchandising, Data Analytics, or related field
- 3-5+ years of professional experience in Customer Success, Client Services, Analytics, Business Intelligence, Fashion/Retail, or SaaS environments
- Prior experience in fashion or retail industry is a must
- Startup or high-growth company experience is a plus
- Strong analytical mindset; proven ability to work with usage data, KPIs, and behavior metrics
- Experience with tools such as Salesforce, Hubspot, Mixpanel, Intercom, Microsoft Office, or similar CRM and analytics platforms
- Strong communication and interpersonal skills with the ability to work cross-functionally
- Detail-oriented with excellent organizational, time management, and documentation skills
- Comfortable managing multiple projects and priorities simultaneously
- Self-motivated and proactive with a passion for delivering an exceptional customer experience
Why Join Us?
Centric Market Intelligence is reshaping the way fashion and retail brands leverage data to stay ahead of market trends. As a Senior Customer Success Analyst, you will play a key role in empowering our clients to unlock the full value of our solutions while contributing to the evolution of our Customer Success organization.
Compensation and Benefits
The anticipated base salary range for this position is $70,000 - $75,000. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and work location.
This position may also be eligible for a bonus of $5,000. Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Customer Experience Analyst Job Roles in New York
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Search Customer Experience Analyst Jobs in New YorkCustomer Experience Analyst Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer experience analysts in New York?
Financial services and technology employers lead sponsorship activity for customer experience analyst roles in New York. Companies such as American Express, Citibank, JPMorgan Chase, Verizon, and IBM have documented histories of filing for analytics and experience-focused positions. Retail and e-commerce firms headquartered or operating large teams in the metro area also appear in sponsorship records for data and customer insights roles.
Which visa types realistically fit customer experience analyst roles in New York?
Customer experience analyst positions typically qualify as specialty occupations requiring a bachelor's degree in a directly related field such as data analytics, statistics, information systems, or business analytics. The H-1B visa is the most common path, requiring employer sponsorship and subject to an annual cap and selection process. H-1B1 visa applies to Chilean and Singaporean nationals respectively, and the E-3 visa applies to Australian nationals. EB-2 or EB-3 employment-based green cards are available for longer-term permanent residence. F-1 students may use OPT to work without employer sponsorship during the authorization period.
Which cities in New York have the most customer experience analyst sponsorship jobs?
Manhattan accounts for the greatest concentration of sponsored customer experience analyst positions, driven by the density of financial services, consulting, and enterprise technology firms. Brooklyn has grown as a secondary hub, particularly among direct-to-consumer brands and marketing technology companies. Buffalo and Rochester have smaller but active analytics hiring markets tied to healthcare systems, insurance carriers, and regional financial institutions.
How to find customer experience analyst visa sponsorship jobs in New York?
Migrate Mate lists customer experience analyst positions from New York employers with verified visa sponsorship histories, so you can focus your search on companies that have filed for similar roles. Filtering by role category and location narrows results to employers actively hiring in the metro area and upstate markets. Reviewing employer filing histories on Migrate Mate before applying helps you prioritize organizations with consistent sponsorship track records for data and analytics positions.
Are there state-specific factors that affect sponsorship for customer experience analysts in New York?
New York's concentration of regulated industries, banking, insurance, and healthcare, means many sponsoring employers must also navigate compliance requirements that influence hiring timelines. The city's large university system, including NYU, Columbia, and Fordham, creates a consistent pipeline of F-1 candidates on OPT who transition to H-1B sponsorship. New York City's local wage standards also factor into prevailing wage calculations that employers must certify when filing a Labor Condition Application.
What is the prevailing wage for sponsored customer experience analyst jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.