Network Support Engineer Visa Sponsorship Jobs in North Carolina

Join the Weisiger Group Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported the strength of our communities by supplying equipment for critical infrastructure and commerce, and by funding programs that advance social and economic vitality. Being around for nearly 100 years means we change and pivot to capture opportunities and avoid challenges. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Join a leading solutions provider and be a part of a group of highly skilled technicians, sales and support team members who exist to serve as a trusted partner to our customers, communities, and fellow employees.

Summary

Provide system administration, technical leadership, and support of complex network environments. The BT Network/Telecom Engineer is competent to work on complex projects and demonstrates a thorough understanding of network technologies and industry standards common to enterprise architectures.

Essential Functions

This is highly analytical work that provides day-to-day support and administration of the Enterprise Systems powered by network equipment and third party telecommunications providers. This includes routers, firewalls, switches, access points, and structured cabling. A broader knowledge of information technology at large and a deep understanding of the field and its related technologies is required along with a firm understanding of related disciplines. Work requirements may necessitate working after hours, weekends, and holidays to fulfill project requirements. Responsibilities include, but may not be limited to, the following:

• Demonstrated passion for delivering a great experience for our customers.
• Work in a team and be a team player.
• Participation in short and long-term infrastructure technology strategy and planning for the organization.
• Drives issues through closure, engaging all appropriate resources, leads technical bridges and provides troubleshooting direction. Functions with great autonomy and independently provides guidance and recommends solutions.
• Plans and directs multiple projects, often spanning different engineering disciplines within the organization, to develop strategies, proposals, and communicates plans. Leads the integration of projects into operations including automation, standardization, methods and procedures.
• Manages time sensitive projects and activities simultaneously and effectively. Ability to fluidly shift focus and priorities based on changing business needs. Is self-motivated, proactive, curious, accountable and flexible.
• Experienced with working in a cloud computing or virtualization environment. Participates in defining architecture and technology standards to optimize system performance and integrity in such an environment.
• Provides consultation to customers and other teams, to create or implement solutions, provide recommendations for both the design and action plans on system integration or migration and works with senior decision makers on an ongoing basis to develop long-range strategic alternatives.
• Serve as Subject Matter Expert (SME) for other employees about network technologies in general, and provides technical expertise across business functions, understanding the relationship between the business and the network technologies that support the business.
• Documents project plans and assist in aligning resources to meet agreed upon milestones and timelines. Drives projects and requirements from concept through implementation and completion.
• Plans and implements major hardware and OS software upgrades across all network devices and ensures that change management procedures and methodologies are implemented and followed.
• Configures, installs, maintains, and upgrades company network components across all sites and campuses. Makes decisions on configuration options, updates configuration management tools and documentation procedures for performing configuration changes.
• Ensures fixed asset and disposal procedures are adhered to. Designs and implements equipment replacement plans. Maintains inventory of spare hardware as appropriate.
• Troubleshoots and diagnoses root causes on complex problems and informs management as necessary. Designs the remote support architecture so that team members can investigate and solve problems remotely. Reviews checklists, scripts and works with support vendors coordinating solutions.
• Updates users on trouble ticket status. Ensures follow-up procedures are adhered to. Tracks customer satisfaction.
• Evaluates performance problems and determines the required course of action. Optimizes network components/systems as needed.
• Utilizes modeling software tools to analyze capacity and growth. Recommends solutions/improvements. Ensures capacity and resource planning are performed to specifications.
• Develops and implements contingency plans including responsibility for disaster recovery planning, capacity planning, and hardware refresh of critical systems.
• Reviews vendor proposals for new hardware and software. Works with vendors on initial setups, and obtains necessary knowledge transfer.
• Evaluates criteria and exercises good judgment in selecting techniques to obtain results. Communicates complex technical issues and designs to the team through documentation that meet regulatory requirements.
• Acts as an advocate for operating procedures, policies and processes, and ensures systems are fully integrated into the operations environment. Researches and evaluates software/hardware products and industry trends to assist in team development and support activities.
• Mentors less experienced staff and serves as a technical resource to other team members, providing guidance to help them grow in their Networking and other technical skills.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

Associate or Bachelor’s degree in Information Systems, Computer Science or a related computer or engineering field (or equivalent work experience in relevant Information Systems field).

Minimum Qualifications

• Understanding of OSI and TCP/IP network models.
• In-depth knowledge of DNS, DHCP, WINS, TCP/IP, SMTP, SNMP, PXE, NAT, VPN and network technologies such as LAN/WAN topologies, VLANS, transports and routing.
• Solid understanding of networking topologies and technologies.
• Administration experience on the following enterprise technologies:
• Network management and monitoring tools
• Web monitoring tools
• Network IDS/IPS security systems
• Firewalls (Checkpoint, Cisco)
• Layer 2 and Layer 3 Switching
• Cisco Routing
• VLANs and connectivity technologies.

Certificates, Licenses, Registrations

Cisco certifications (CCNA, CCNP, CCIE, etc.) strongly desired, or equivalent hands-on experience.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.