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GENERAL FUNCTION:

Responsible for managing the organization’s IT enterprise resilience programs, encompassing business continuity planning, disaster recovery, and the operational resilience programs. Drives the design, testing, implementation, maintenance, and monitoring of Fifth Third's business continuance and recovery preparedness programs and plans.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Engage broad range of stakeholders in delivering on a variety of initiatives aligned to strategic resilience-oriented roadmaps.
• Ensure Bank follows all internal and external regulatory requirements pertaining to operational resilience within the financial industry.
• Develop and maintain policy, framework, lifecycle and standard documentation of internal requirements and controls needed to provide enterprise resilience.
• Align resilience program(s) to address operational risks, including those pertaining to emerging technologies and third-party service providers.
• Consult in development of enhanced business resilience and resumption methodologies.
• Collaborate with internal risk teams, committees, Audit, and regulatory agencies in providing governance and responses to exams, audits, assessments and/or reviews.
• Facilitate program governance related activities including KRI and KPI metrics.
• Consult on Third Party contracts and assessments.
• Coach and consult stakeholders in developing/maturing operational resilience capabilities.
• Maintain professional relationships within Bancorp, peers, and external agencies.
• Monitor adherence to tolerances set for operational resilience, taking appropriate action to remediate issues, and report on any significant departure from tolerances.
• Continue to develop and enhance industry and technical resilience related expertise.
• Perform other responsibilities as required.

SUPERVISORY RESPONSIBILITIES:

Provide effective leadership to the team through prioritization based on visions/goals, shared decision making within understood boundaries, and fostering entrepreneurial spirit in the team. Provides effective management of employees through timely, candid and constructive feedback. Develops employees to their fullest potential and provides challenging opportunities that enhance employee career growth using the career ladder framework. Recruits and develops appropriate talent pool to insure adequate bench strength and succession planning. Recognizes and rewards employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Bachelor's degree in Computer Science/Information Systems or equivalent combination of education and experience. Master's degree a plus.
• 10+ years’ experience working in operational resilience, business continuity or risk role(s). Experience working within financial industry a plus.
• Knowledge of applicable laws and financial services regulatory trends.
• Advanced knowledge of risk, compliance, and audit competencies.
• Experience in designing/embedding a risk-based resilience program and framework a plus.
• Certification as a Business Continuity Professional. Industry certifications such as, but not limited to: CBCP, MBCI, FBCI and/or CGEIT a plus.
• Strong interpersonal, written, and verbal communication skills, with the ability to work effectively with personnel at all organizational levels.
• Ability to communicate ideas to management, business and IT resources in language that is appropriate for each group.
• Strong leadership and managerial skills of programs, processes, projects, and people.
• Strong analytical, problem solving, organizational and negotiation skills.
• Proficient in most Windows Office based technologies and software programs.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature, etc.
• Limited overnight business travel may be required from time to time.
• Lifting and physical requirements of 25 pounds (e.g., moving tables, chairs, equipment, and carrying materials, supplies, boxes, etc.).
• Physical ability to operate training equipment (e.g., pc, projectors, easels, etc.).

Director, Enterprise Resilience Governance
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page or by consulting with your talent acquisition partner.

LOCATION: Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.