Operations Assistant Visa Sponsorship Jobs in Ohio

INTRODUCTION

The Assistant Director of Enrollment Operations provides critical operational, data, and systems support for admissions at Wright State. This position serves as a key resource for managing student data, maintaining enrollment systems, developing reports and workflows, and ensuring the accurate and timely processing of admissions information. The ideal candidate is highly analytical, detail-oriented, technologically proficient, and passionate about using data and systems to remove barriers for students and improve enrollment operations. The position represents the University at on-campus events by providing advice on a range of admission and enrollment processes to a wide variety of constituents.

ROLE AND RESPONSIBILITIES

Minimum Qualifications

- Bachelor’s degree and 3 years of experience in a related field – admissions, data management, application management, data analytics, enrollment management, student services OR Associates degree and 5 years experience in a related field
- Experience managing admissions/student data
- Excellent verbal and written communication skills
- Strong analytical and critical thinking skills
- Effective problem solving and project management skills
- Knowledge of admissions practices, processes, and procedures
- Demonstrates a high level of accuracy, even under pressure
- Ability to interpret federal, state, and institutional rules and regulations and required procedures

Preferred Qualifications

- Master’s degree
- 5 years using a CRM to drive admissions excellence
- Project management experience
- Extensive knowledge of the practices and procedures performed by Enrollment Management

Essential Functions and percent of time:

Admissions Operations 45%

- Responsible for the day-to-day operational processes that move students through the admissions funnel, from inquiry and application through admission and enrollment.
- Identify opportunities to streamline admissions processes and improve the student experience.
- Develop and maintain workflows, business rules, and processes within admissions systems.
- Responsible for application processing, communications, document management, and other admissions operations as assigned.
- Monitor operational processes and recommend improvements based on data, user feedback, and changing enrollment needs.
- Assist with peak-cycle operations and special enrollment initiatives as needed.
- Maintain regular communication with applicants who have incomplete applications to follow up on missing items.
- Process admission decisions
- Run reports and processes to send admissions decisions to applicants
- Run reports and processes to create acceptance letters
- Process transcripts
- Analyze individual situations on a case-by-case basis, administer and interpret university policy and exercise professional judgement on problematic or unique situations for applicants

Student Data & Records Management 15%

- Monitor the accuracy, integrity, and completeness of prospective and admitted student data.
- Develop and maintain processes that ensure student information is entered, updated, and transferred accurately across enrollment systems.
- Identify data discrepancies and coordinate resolution with appropriate campus partners.
- Establish and monitor data quality standards and operational controls.
- Support data imports, exports, integrations, and other processes affecting admissions and enrollment records.
- Ensure student data is handled appropriately in accordance with university policies and applicable privacy and regulatory requirements.

Reporting & Analytics 10%

- Develop, maintain, and distribute recurring admissions and enrollment reports, dashboards, and data sets.
- Provide timely data and analysis to support recruitment, admissions, yield, and enrollment decisions.
- Translate complex data into clear, actionable information for admissions leaders and staff.
- Monitor enrollment funnel activity and identify trends, gaps, and opportunities.
- Support the development of key performance indicators and operational metrics.
- Respond to ad hoc data requests and provide analysis to support strategic enrollment initiatives.
- Collaborate with Institutional Research and other data partners to ensure consistency and accuracy in enrollment reporting.

Cross-Campus Collaboration & Support 10%

- Serve as a knowledgeable resource to admissions staff regarding student data, systems, processes, and reporting.
- Designs, implements, and delivers training and supports staff in the effective use of admissions systems and related tools.
- Collaborate with Enrollment Management partners to align systems and operational practices with university enrollment strategies.
- Partner with academic and administrative units to resolve student record and enrollment process issues.
- Act as a liaison to Registrar, Enrollment Services, Financial Aid, and Student Success for applicant records management

Fraud Review & Document Verification 15%

- Conduct comprehensive reviews of prospective and admitted student records to identify potentially fraudulent activity, suspicious account activity, identity concerns, or inconsistencies in submitted information.
- Utilize Slate and related enrollment systems and verification tools to support identity verification and assess the authenticity and reliability of student information.
- Review student accounts for suspicious patterns, discrepancies, duplicate records, unusual activity, or other indicators that warrant additional investigation.
- Validate the authenticity and consistency of admissions documents, including academic records, identification documents, transcripts, and other materials submitted as part of the admissions process.
- Collaborate with high school counselors, registrars, college and university officials, and other authorized external partners to verify the authenticity of academic records and other submitted documentation.
- Escalate suspected fraud, identity concerns, or document irregularities to appropriate university personnel for further review and action.
- Maintain confidentiality and exercise sound judgment when handling sensitive student information and suspected fraudulent activity.
- Monitor emerging trends and patterns in admissions fraud and recommend improvements to verification processes, system controls, and operational practices.
- Collaborate with Enrollment Management, Information Technology, university compliance personnel, and other appropriate partners to strengthen safeguards against fraudulent applications and records.
- Balance fraud prevention and verification requirements with a student-centered approach that minimizes unnecessary barriers and delays for legitimate applicants

Other Duties 5%

- Serves as an active member of Undergraduate Admissions through membership on committees. Assists with on- and off-campus events and programs.
- Maintains thorough knowledge of trends in the field of enrollment. Occasional travel, and work nights and/or weekends expected. Completes special projects and duties as assigned.