Business Support Analyst Visa Sponsorship Jobs in Texas
Business support analyst roles in Texas are concentrated at major employers like Dell Technologies, AT&T, American Airlines, and USAA, with Houston, Dallas-Fort Worth, and Austin driving the most hiring. International candidates can pursue sponsorship through H-1B visa, O-1 visa, or employment-based green card pathways with Texas-based companies actively filing petitions for this role.
Find Business Support Analyst JobsOverview
Showing 5 of 28+ Business Support Analyst Jobs in Texas with Visa Sponsorship
See all Business Support Analyst Jobs in Texas with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Business Support Analyst Jobs in Texas with Visa Sponsorship.
Get Access To All JobsJob Summary: Serve as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests.
Description of Responsibilities:
- Addresses and resolves reported non-major incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible.
- Creates a positive customer support experience and builds strong relationships through clear problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.
- Analyzes and resolves incidents and requests regarding use of application software or hardware.
- Responsible for case ownership through the engagement of other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete.
- Works shift patterns as assigned to support associates and internal customers 24x7x365.
- Documents all relative case information in ServiceNow to include troubleshooting steps, business/customer impact, and screenshots, if applicable.
- Meets and exceeds all defined performance metrics on a consistent basis which results in positive CSat and QA scorecards.
- Continuous growth in general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve incidents and requests on first contact.
- Create or update knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk.
- Available for after hours and on-call support as needed to maintain business continuity.
- Adheres to Code of Conduct and Mission and Value statements.
- Successfully completes required Corporate and Service Desk training objectives.
- Can work remotely or within an office environment and maintain productivity without supervision.
- Performs other duties as assigned.
Qualifications
Skills and Experience:
- Minimum of 1 years of experience in Service Desk or similar environment.
- Experience with ServiceNow ITSM usage and workflows.
- Exceptional customer support and interpersonal skills.
- Excellent written and verbal communication (with a focus on listening); Superior telephone etiquette.
- Bilingual – English and French/Spanish/Swedish a plus.
- Requires strong interpersonal skills including initiative, problem analysis, attention to detail and sound judgment when making decisions.
- Able to multi-task and open to assigned flexible hours and on-call rotation.
- Aptitude to resolve technical issues and conduct system checks to ensure First Call Resolution.
- Ability to communicate resolutions using business terminology.
- Requires basic working knowledge of all hardware/software concepts, including all supported Microsoft and network management tools.
- Professionalism and inclusiveness within a team environment while working with all levels.
- Ability to perform basic troubleshooting to identify root cause and resolve the issue or reassign the ticket as needed.
Educational requirements:
- High School Diploma or equivalent required.
- Basic knowledge of IT technologies, cloud architecture and supporting tools.
- IT Service Management (ITSMv3) or ITIL Certification a plus but not required.
- Comptia Certifications a plus but not required.
- Proficient with Microsoft Office365 tools.
Job Summary: Serve as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests.
Description of Responsibilities:
- Addresses and resolves reported non-major incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible.
- Creates a positive customer support experience and builds strong relationships through clear problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.
- Analyzes and resolves incidents and requests regarding use of application software or hardware.
- Responsible for case ownership through the engagement of other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete.
- Works shift patterns as assigned to support associates and internal customers 24x7x365.
- Documents all relative case information in ServiceNow to include troubleshooting steps, business/customer impact, and screenshots, if applicable.
- Meets and exceeds all defined performance metrics on a consistent basis which results in positive CSat and QA scorecards.
- Continuous growth in general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve incidents and requests on first contact.
- Create or update knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk.
- Available for after hours and on-call support as needed to maintain business continuity.
- Adheres to Code of Conduct and Mission and Value statements.
- Successfully completes required Corporate and Service Desk training objectives.
- Can work remotely or within an office environment and maintain productivity without supervision.
- Performs other duties as assigned.
Qualifications
Skills and Experience:
- Minimum of 1 years of experience in Service Desk or similar environment.
- Experience with ServiceNow ITSM usage and workflows.
- Exceptional customer support and interpersonal skills.
- Excellent written and verbal communication (with a focus on listening); Superior telephone etiquette.
- Bilingual – English and French/Spanish/Swedish a plus.
- Requires strong interpersonal skills including initiative, problem analysis, attention to detail and sound judgment when making decisions.
- Able to multi-task and open to assigned flexible hours and on-call rotation.
- Aptitude to resolve technical issues and conduct system checks to ensure First Call Resolution.
- Ability to communicate resolutions using business terminology.
- Requires basic working knowledge of all hardware/software concepts, including all supported Microsoft and network management tools.
- Professionalism and inclusiveness within a team environment while working with all levels.
- Ability to perform basic troubleshooting to identify root cause and resolve the issue or reassign the ticket as needed.
Educational requirements:
- High School Diploma or equivalent required.
- Basic knowledge of IT technologies, cloud architecture and supporting tools.
- IT Service Management (ITSMv3) or ITIL Certification a plus but not required.
- Comptia Certifications a plus but not required.
- Proficient with Microsoft Office365 tools.
Business Support Analyst Job Roles in Texas
See all Business Support Analyst Jobs in Texas
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Business Support Analyst Jobs in TexasBusiness Support Analyst Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for business support analysts in Texas?
Large Texas-based employers with consistent H-1B and green card sponsorship histories for business support analyst roles include Dell Technologies in Round Rock, AT&T and American Airlines in the Dallas-Fort Worth area, USAA in San Antonio, and ExxonMobil and Hewlett Packard Enterprise in Houston. Technology firms, financial services companies, and energy sector employers file the most Labor Condition Applications for this role category across the state.
Which visa types realistically fit business support analyst roles in Texas?
Business support analyst roles in Texas can qualify as specialty occupations under the H-1B visa, provided the position requires at least a bachelor's degree in a directly related field such as business administration, information systems, or a related discipline. The employer files a Labor Condition Application and I-129 petition with USCIS. F-1 students may work under OPT for up to 12 months. For outstanding candidates, an O-1A visa is possible. Employer-sponsored EB-2 or EB-3 green cards are also a path for longer-term positions.
Which cities in Texas have the most business support analyst sponsorship jobs?
Dallas-Fort Worth leads Texas for business support analyst sponsorship opportunities, anchored by major corporate headquarters in finance, technology, and telecommunications. Houston is a strong second, driven by energy companies, healthcare systems, and logistics firms. Austin's growing tech sector generates consistent demand, while San Antonio benefits from financial services employers like USAA and a large military-adjacent contractor presence. These four metro areas account for the overwhelming share of active LCA filings in this role category.
How to find business support analyst visa sponsorship jobs in Texas?
Migrate Mate lists Texas employers with verified visa sponsorship history specifically for business support analyst roles, so you can focus your search on companies that have already filed Labor Condition Applications or green card petitions for this position. Filtering by Texas metro area on Migrate Mate helps narrow results to Dallas-Fort Worth, Houston, Austin, and San Antonio, where sponsoring employers are most concentrated. This saves significant time compared to manually researching employer filing histories.
Are there state-specific factors that affect business support analyst sponsorship in Texas?
Texas offers several structural advantages for sponsored business support analysts. The state has no personal income tax, which is relevant to total compensation discussions with employers. Texas hosts a high concentration of Fortune 500 headquarters, particularly in Dallas-Fort Worth and Houston, giving more employers the scale to absorb H-1B filing costs. University pipelines from UT Austin, Texas A&M, and UT Dallas also mean Texas employers have established processes for transitioning international graduates from OPT into H-1B sponsorship.
What is the prevailing wage for sponsored business support analyst jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.