Customer Experience Lead Visa Sponsorship Jobs in Texas
Customer experience lead jobs in Texas concentrate in Austin's tech sector, Dallas-Fort Worth's corporate headquarters, and Houston's energy and healthcare industries. Major employers like Dell Technologies, AT&T, and American Airlines have sponsored work visas for customer-facing leadership roles. Texas's scale and industry diversity create consistent demand for experienced customer experience professionals with international backgrounds.
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Get Access To All JobsAbout us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Description
We are seeking a Customer Experience (CX) Measurement Senior Analyst to join our Customer Research & Testing team. This role combines customer experience analytics, customer research, and experimentation to uncover actionable insights that improve digital & product experiences, plus business outcomes.
In this role, you will be responsible for connecting, analyzing, and interpreting behavioral and experience data to understand how customers engage with our product suite. This individual will move beyond reporting baseline insights into investigating why behaviors are occurring, where customers experience friction, and what opportunities exist to improve the experience.
The ideal candidate is naturally curious about customer behavior and experienced in using web and product analytics platforms - particularly Amplitude - to explore customer journeys, identify behavioral patterns, uncover experience gaps, evaluate product performance, and investigate emerging questions from product, design, research, and business stakeholders.
Ultimately, you will ensure the connectivity between CX insights and Performance data, bridging customer analytics with customer feedback and research findings; you will translate complex behavioral data into clear insights, implications, and recommendations that teams can use to make informed product and design decisions.
Unlike traditional analytics roles focused primarily on reporting and dashboard development, this position sits within a research team and is responsible for using analytics as a research method to understand user behavior, validate hypotheses, measure experience changes, and support evidence-based decision making.
Key Responsibilities:
- Analyze customer experience behavior across web and app experiences to identify patterns, friction points, unmet needs, and opportunities for improvement – potential to engage with channels outside of digital.
- Access, connect, and interpret multiple data sources to develop a more holistic understanding of customer behavior and experience – both solicited and unsolicited customer feedback.
- Use Amplitude and other behavioral analytics tools to investigate customer journeys, funnels, conversion, engagement, abandonment, and feature adoption, to then map where CX improvements can be accelerated.
- Develop and govern CX measurement and analytics frameworks across key experiences, including CSAT, NPS, CES, behavioral measures, and operational KPIs.
- Identify experience driver analysis, the operational, behavioral, and experience factors that have the greatest influence on customer outcomes.
- Translate behavioral signals into meaningful customer insights and clear recommendations, moving beyond what happened to explain why it matters and what teams should do next.
- Partner with researchers to combine quantitative behavioral data with qualitative research and Voice of Customer insights, creating stronger and more comprehensive customer stories.
- Develop and test hypotheses about customer behavior using behavioral analytics, experimentation, and research methodologies, aligning with UX researchers for design-focused implications.
- Conduct deep-dive analyses around priority digital experiences, customer journeys, product launches, and emerging experience issues, including breakdowns of segmentation and cohort splits.
- Evaluate pre- and post-launch behavior to understand whether product and design changes are delivering the intended customer experience and business outcomes.
- Design, support, and evaluate testing experiments - A/B and multivariate - translating results into actionable recommendations.
- Establish CX measurement strategies including baselines, targets, benchmarks, and pre/post measurement approaches to determine whether experience improvements are producing measurable impact.
- Define measurement approaches and success criteria for digital experiences, while building targeted analyses, visualizations, and supporting reporting when needed, while maintaining an emphasis on interpretation and insight generation rather than dashboard production.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Psychology, Market Research, Analytics, Business, Social Sciences, or a related field.
- 3+ years of experience in customer and/or digital analytics, UX research, product research, customer insights, or related disciplines.
- Advanced experience with digital analytics tools to analyze digital customer behavior.
- Experience conducting web or product analytics for transactional digital experiences such as e-commerce, healthcare, financial services, self-service applications, or other conversion-oriented platforms.
- Experience designing, supporting, and interpreting A/B testing and experimentation programs.
- Excellent communication, storytelling, and stakeholder management skills.
- Experience partnering with UX research, CX research, or product research teams.
- Familiarity with survey research, Voice of Customer programs, or qualitative research methodologies.
- Experience working in healthcare, financial services, e-commerce, or other highly regulated industries.
- Knowledge of SQL and data exploration techniques.
Preferred Qualification:
- Advanced experience using Amplitude to analyze digital customer behavior.
About us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Description
We are seeking a Customer Experience (CX) Measurement Senior Analyst to join our Customer Research & Testing team. This role combines customer experience analytics, customer research, and experimentation to uncover actionable insights that improve digital & product experiences, plus business outcomes.
In this role, you will be responsible for connecting, analyzing, and interpreting behavioral and experience data to understand how customers engage with our product suite. This individual will move beyond reporting baseline insights into investigating why behaviors are occurring, where customers experience friction, and what opportunities exist to improve the experience.
The ideal candidate is naturally curious about customer behavior and experienced in using web and product analytics platforms - particularly Amplitude - to explore customer journeys, identify behavioral patterns, uncover experience gaps, evaluate product performance, and investigate emerging questions from product, design, research, and business stakeholders.
Ultimately, you will ensure the connectivity between CX insights and Performance data, bridging customer analytics with customer feedback and research findings; you will translate complex behavioral data into clear insights, implications, and recommendations that teams can use to make informed product and design decisions.
Unlike traditional analytics roles focused primarily on reporting and dashboard development, this position sits within a research team and is responsible for using analytics as a research method to understand user behavior, validate hypotheses, measure experience changes, and support evidence-based decision making.
Key Responsibilities:
- Analyze customer experience behavior across web and app experiences to identify patterns, friction points, unmet needs, and opportunities for improvement – potential to engage with channels outside of digital.
- Access, connect, and interpret multiple data sources to develop a more holistic understanding of customer behavior and experience – both solicited and unsolicited customer feedback.
- Use Amplitude and other behavioral analytics tools to investigate customer journeys, funnels, conversion, engagement, abandonment, and feature adoption, to then map where CX improvements can be accelerated.
- Develop and govern CX measurement and analytics frameworks across key experiences, including CSAT, NPS, CES, behavioral measures, and operational KPIs.
- Identify experience driver analysis, the operational, behavioral, and experience factors that have the greatest influence on customer outcomes.
- Translate behavioral signals into meaningful customer insights and clear recommendations, moving beyond what happened to explain why it matters and what teams should do next.
- Partner with researchers to combine quantitative behavioral data with qualitative research and Voice of Customer insights, creating stronger and more comprehensive customer stories.
- Develop and test hypotheses about customer behavior using behavioral analytics, experimentation, and research methodologies, aligning with UX researchers for design-focused implications.
- Conduct deep-dive analyses around priority digital experiences, customer journeys, product launches, and emerging experience issues, including breakdowns of segmentation and cohort splits.
- Evaluate pre- and post-launch behavior to understand whether product and design changes are delivering the intended customer experience and business outcomes.
- Design, support, and evaluate testing experiments - A/B and multivariate - translating results into actionable recommendations.
- Establish CX measurement strategies including baselines, targets, benchmarks, and pre/post measurement approaches to determine whether experience improvements are producing measurable impact.
- Define measurement approaches and success criteria for digital experiences, while building targeted analyses, visualizations, and supporting reporting when needed, while maintaining an emphasis on interpretation and insight generation rather than dashboard production.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Psychology, Market Research, Analytics, Business, Social Sciences, or a related field.
- 3+ years of experience in customer and/or digital analytics, UX research, product research, customer insights, or related disciplines.
- Advanced experience with digital analytics tools to analyze digital customer behavior.
- Experience conducting web or product analytics for transactional digital experiences such as e-commerce, healthcare, financial services, self-service applications, or other conversion-oriented platforms.
- Experience designing, supporting, and interpreting A/B testing and experimentation programs.
- Excellent communication, storytelling, and stakeholder management skills.
- Experience partnering with UX research, CX research, or product research teams.
- Familiarity with survey research, Voice of Customer programs, or qualitative research methodologies.
- Experience working in healthcare, financial services, e-commerce, or other highly regulated industries.
- Knowledge of SQL and data exploration techniques.
Preferred Qualification:
- Advanced experience using Amplitude to analyze digital customer behavior.
Customer Experience Lead Job Roles in Texas
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Search Customer Experience Lead Jobs in TexasCustomer Experience Lead Jobs in Texas: Frequently Asked Questions
Which companies in Texas sponsor visas for customer experience leads?
Large technology and enterprise companies in Texas with active sponsorship histories include Dell Technologies, Texas Instruments, Oracle, and AT&T. Dallas-Fort Worth's concentration of Fortune 500 headquarters and Austin's technology sector generate the most consistent sponsorship activity for customer experience lead roles. Healthcare systems like HCA Healthcare and energy companies with large customer operations also appear in employer sponsorship records.
Which visa types realistically fit customer experience lead roles in Texas?
The H-1B visa is the most common path, provided the role requires a bachelor's degree in a directly related field such as business administration, communications, or marketing. H-1B is subject to an annual cap and selection process. The O-1A applies if you have demonstrated extraordinary ability in your field. F-1 students may use OPT to work in a related role after graduation. Permanent residence through EB-2 or EB-3 is possible once an employer files a PERM labor certification.
How to find customer experience lead visa sponsorship jobs in Texas?
Migrate Mate lists Texas employers with verified visa sponsorship history for customer experience lead roles, searchable by city and employer. Filtering to Texas surfaces active sponsors in Austin, Dallas, and Houston specifically. Migrate Mate's database reflects actual DOL Labor Condition Application filing history, so you can see which companies have sponsored roles comparable to customer experience lead positions rather than relying on job posting language alone.
Which cities in Texas have the most customer experience lead sponsorship jobs?
Austin leads for technology-sector customer experience roles, driven by companies like Dell, Apple's Texas campus, and numerous software firms. Dallas-Fort Worth follows closely, with corporate headquarters for AT&T, American Airlines, and financial services firms regularly sponsoring experienced customer experience professionals. Houston adds demand from energy, healthcare, and logistics employers. San Antonio has a smaller but growing base, particularly in financial services and government contracting.
Are there any Texas-specific considerations for customer experience leads seeking visa sponsorship?
Texas has no state income tax, which some employers factor into total compensation benchmarking against prevailing wage requirements. The state's size means employer expectations vary significantly by city: Austin roles often emphasize technology product experience, while Dallas roles frequently require enterprise B2B client management experience. Texas's university system, including UT Austin and Texas A&M, produces OPT candidates who compete for the same roles, so demonstrating specialized industry experience strengthens international candidates' sponsorship cases.
What is the prevailing wage for sponsored customer experience lead jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.