Customer Service Supervisor Visa Sponsorship Jobs in Texas
Customer service supervisor jobs in Texas span major employers in Houston's energy sector, Dallas-Fort Worth's finance and logistics hubs, San Antonio's healthcare networks, and Austin's growing tech scene. Companies like AT&T, American Airlines, and USAA actively hire supervisory customer service roles. Visa sponsorship is available primarily through H-1B visa and green card pathways for qualified international candidates.
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Get Access To All JobsDallas is Growing. Grow With Us.
Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.
Job Summary
Job Description
Overview
The Supervisor-Customer Service oversees, supervises, coordinates, and monitors the work of customer service representatives providing information to City customers and performing work in the Call Center.
Essential Functions
-
Supervises, plans, coordinates, assigns and evaluates work of customer service staff performing work in the Call Center and providing information to the City and its citizens; directs and coordinates work through subordinate supervisors or team leaders; coaches or and gives technical direction as needed.
-
Interviews, evaluates, and makes selection on candidates for filling positions; recommends discipline and terminations; hears and resolves serious complaints or simple grievances from employees, refers serious grievances to higher level managers, and effects disciplinary actions or recommends serious disciplinary actions to managers.
-
Trains, educates, and counsels new hires and current representatives on various departments within the City of Dallas to ensure excellent professional customer service activities.
-
Develops and implements long range plans, programs, and schedules to provide effective customer service strategies; determines goals and objectives needing emphasis and directs and coordinates work through leaders; adjusts work priorities, projects schedules, resources, and work plans as required, estimates staff needs, and assigns work to address City requirements and needs.
-
Communicates relevant policies and procedures for all department changes and to make sure all 311 Customer Service Representatives are aware of any and all changes; reviews work for quality; evaluates work performance; and recommends awards for employees.
-
Performs interviews and facilitates the coordination of the call center workflow and assignments; implements improvements, delegates work, and requests changes as needed.
-
Supervises, monitors, coordinates, and evaluates daily operations to ensure effective services and quality customer service; performs a wide range of administrative tasks to facilitate call center success and excellent customer service.
-
Oversees specialized training, other certification, or professional development.
-
Performs any and all other work as needed or assigned.
Knowledge and Skills
- Knowledge of customer service policies and protocols.
- Knowledge of call center protocols and management.
- Ability to supervise, lead and coordinate the work of new and existing employees.
- Ability to evaluate and provide performance feedback for customer service activities.
- Ability to plan and coordinate meetings and professional development.
- Ability to speak and communicate clearly.
- Ability to provide conflict resolution and management.
- Communicating effectively verbally and in writing.
- Establishing and maintaining effective working relationships.
MINIMUM QUALIFICATIONS:
Education:
- High school diploma or GED.
Experience:
- Five (5) years of customer service, which must have included in-person interactions
AND
- Two (2) years of leadwork or supervisory responsibilities (This experience may be included in the required experience listed above.).
EQUIVALENCIES:
- An associate degree (or higher) in any field, plus three (3) years of the required experience, with one (1) year of leadwork or supervisory responsibilities, will meet the education and experience requirements.
Salary Range
$28.27 - $33.93
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community.
Contact: TalentCentral@dallas.gov
Dallas is Growing. Grow With Us.
Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.
Job Summary
Job Description
Overview
The Supervisor-Customer Service oversees, supervises, coordinates, and monitors the work of customer service representatives providing information to City customers and performing work in the Call Center.
Essential Functions
-
Supervises, plans, coordinates, assigns and evaluates work of customer service staff performing work in the Call Center and providing information to the City and its citizens; directs and coordinates work through subordinate supervisors or team leaders; coaches or and gives technical direction as needed.
-
Interviews, evaluates, and makes selection on candidates for filling positions; recommends discipline and terminations; hears and resolves serious complaints or simple grievances from employees, refers serious grievances to higher level managers, and effects disciplinary actions or recommends serious disciplinary actions to managers.
-
Trains, educates, and counsels new hires and current representatives on various departments within the City of Dallas to ensure excellent professional customer service activities.
-
Develops and implements long range plans, programs, and schedules to provide effective customer service strategies; determines goals and objectives needing emphasis and directs and coordinates work through leaders; adjusts work priorities, projects schedules, resources, and work plans as required, estimates staff needs, and assigns work to address City requirements and needs.
-
Communicates relevant policies and procedures for all department changes and to make sure all 311 Customer Service Representatives are aware of any and all changes; reviews work for quality; evaluates work performance; and recommends awards for employees.
-
Performs interviews and facilitates the coordination of the call center workflow and assignments; implements improvements, delegates work, and requests changes as needed.
-
Supervises, monitors, coordinates, and evaluates daily operations to ensure effective services and quality customer service; performs a wide range of administrative tasks to facilitate call center success and excellent customer service.
-
Oversees specialized training, other certification, or professional development.
-
Performs any and all other work as needed or assigned.
Knowledge and Skills
- Knowledge of customer service policies and protocols.
- Knowledge of call center protocols and management.
- Ability to supervise, lead and coordinate the work of new and existing employees.
- Ability to evaluate and provide performance feedback for customer service activities.
- Ability to plan and coordinate meetings and professional development.
- Ability to speak and communicate clearly.
- Ability to provide conflict resolution and management.
- Communicating effectively verbally and in writing.
- Establishing and maintaining effective working relationships.
MINIMUM QUALIFICATIONS:
Education:
- High school diploma or GED.
Experience:
- Five (5) years of customer service, which must have included in-person interactions
AND
- Two (2) years of leadwork or supervisory responsibilities (This experience may be included in the required experience listed above.).
EQUIVALENCIES:
- An associate degree (or higher) in any field, plus three (3) years of the required experience, with one (1) year of leadwork or supervisory responsibilities, will meet the education and experience requirements.
Salary Range
$28.27 - $33.93
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community.
Contact: TalentCentral@dallas.gov
Customer Service Supervisor Job Roles in Texas
See all Customer Service Supervisor Jobs in Texas
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Search Customer Service Supervisor Jobs in TexasCustomer Service Supervisor Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for customer service supervisors in Texas?
Large Texas employers with established immigration programs are the most consistent sponsors for customer service supervisor roles. Companies such as AT&T in Dallas, USAA in San Antonio, American Airlines in Fort Worth, Dell Technologies in Round Rock, and Citibank in Irving have filed sponsorship petitions for supervisory customer-facing positions. Enterprise-scale employers in finance, telecommunications, and healthcare are the most active sponsors in this role category.
Which visa types realistically fit customer service supervisor roles in Texas?
The H-1B is the most common pathway for customer service supervisor roles if the position requires a bachelor's degree in a directly related field such as business administration or communications, qualifying it as a specialty occupation. Employer-sponsored green cards through the EB-2 or EB-3 categories are also viable for long-term candidates. F-1 students may work via OPT while seeking full sponsorship. TN visa does not cover this role under USMCA.
Which cities in Texas have the most customer service supervisor sponsorship jobs?
Dallas-Fort Worth leads in sponsorship volume for customer service supervisor roles, driven by headquarters of major airlines, financial services firms, and telecommunications companies. Houston is a strong second, particularly in energy, healthcare, and logistics. San Antonio's large military-connected services sector and Austin's technology industry also generate sponsorship opportunities. These four metro areas account for the overwhelming majority of Texas sponsorship activity in this role.
How to find customer service supervisor visa sponsorship jobs in Texas?
Migrate Mate lists verified Texas employers with active sponsorship histories for customer service supervisor roles, letting you search by city and filter to companies that have already filed petitions for similar positions. Rather than sorting through general job postings, Migrate Mate surfaces employers whose DOL Labor Condition Application filings confirm prior sponsorship activity, which is a practical starting point for international candidates targeting Texas-based supervisory roles.
Are there any Texas-specific factors that affect visa sponsorship for customer service supervisors?
Texas's concentration of Fortune 500 headquarters in Dallas-Fort Worth and Houston means many sponsoring employers have in-house immigration teams familiar with H-1B filings for supervisory roles. The state's large BPO and contact-center industry tends to prefer domestic hiring, so candidates targeting sponsorship should focus on corporate headquarters rather than third-party call centers. University pipelines from UT Austin, Texas A&M, and the University of Houston also supply OPT-eligible candidates that some employers transition to full H-1B sponsorship.
What is the prevailing wage for sponsored customer service supervisor jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.