Logistics Operations Manager Visa Sponsorship Jobs in Texas
Logistics operations manager jobs in Texas draw international candidates to one of the country's busiest freight and distribution networks. Houston's port complex, Dallas-Fort Worth's intermodal hubs, and Laredo's cross-border trade corridors put Texas employers like Amazon, XPO Logistics, and Ryder among the state's most active sponsors for this role.
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Get Access To All JobsINTRODUCTION
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
ROLE AND RESPONSIBILITIES
The Global Repair Operations & Reverse Logistics Program Manager serves as the global process owner for all Return Material Authorization (RMA), repair, refurbishment, and product recovery activities. This role is responsible for defining, governing, and continuously improving the end-to-end return and repair ecosystem across customers, contract manufacturers, third-party repair providers, logistics partners, suppliers, quality teams, and engineering organizations.
As a senior subject matter expert, this position provides strategic leadership through influence rather than direct personnel management. The role owns process performance, operational governance, partner management, inventory recovery strategies, and service execution to ensure efficient product support throughout the product lifecycle.
The successful candidate will drive operational excellence across warranty returns, depot repair operations, failure analysis workflows, product recovery programs, and supplier corrective action processes while ensuring compliance, traceability, cost optimization, and customer satisfaction.
Key Responsibilities
Global Process Ownership
- Own and govern the end-to-end RMA process, including customer returns, replacement fulfillment, repair, refurbishment, disposition, supplier returns, and inventory recovery.
- Define process standards, policies, controls, KPIs, and operating procedures for all return and repair activities.
- Drive continuous improvement initiatives to reduce cycle times, improve recovery rates, increase repair yields, and lower operational costs.
- Establish operational governance and performance management frameworks for global return and repair operations.
Repair Operations & Service Partner Management
- Manage global relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.
- Own repair partner performance, including service levels, turnaround times, quality metrics, cost management, capacity planning, and contractual obligations.
- Lead quarterly business reviews and operational performance reviews with repair and refurbishment providers.
- Coordinate deployment of new repair capabilities, test infrastructure, certifications, and repair process improvements.
- Drive corrective actions and performance improvement plans when supplier or repair partner performance falls below expectations.
RMA Operations & Product Recovery
- Lead execution of warranty returns, advanced replacements, refurbishment programs, recertification activities, and product recovery initiatives.
- Own customer-facing RMA operations, including request intake and qualification, return authorization, status communications, escalation support, proactive follow-up on pending and aged returns, recovery of outstanding customer assets, return compliance, and continuous improvement of the customer return experience.
- Ensure timely disposition of returned product through repair, return to stock, supplier recovery, scrap, engineering analysis, or field replacement.
- Partner with logistics providers to optimize reverse logistics networks and return material flows.
- Develop scalable processes to support product launches, lifecycle transitions, recalls, product withdrawals, and end-of-life activities.
Failure Analysis & Quality Management
- Coordinate cross-functional failure analysis activities involving Engineering, Quality, Manufacturing, Customer Support, and external service partners.
- Drive root-cause investigations and corrective action execution for field returns and warranty failures.
- Support supplier quality initiatives, corrective action programs, and containment activities.
- Ensure compliance with Quality Management System (QMS) requirements, traceability standards, and regulatory obligations.
- Monitor product reliability trends and provide recommendations to improve field quality performance.
Inventory Planning & Asset Recovery
- Develop forecasts for RMA volumes, repair demand, replacement inventory requirements, and recovery yields.
- Manage repair pipeline inventory, replacement stock, service inventory, and excess recovery opportunities.
- Partner with Supply Chain and Planning teams to ensure material availability supporting repair and replacement requirements.
- Establish strategies to maximize asset recovery while minimizing write-offs and inventory obsolescence.
Supplier & Financial Management
- Manage purchase orders, repair quotations, invoices, component procurement, service contracts, and repair-related budgets.
- Evaluate supplier performance using operational, quality, financial, and service metrics.
- Support sourcing and qualification of new repair, rework, and refurbishment partners.
- Drive cost reduction initiatives through improved recovery, repair optimization, and operational efficiency programs.
Cross-Functional Leadership
- Serve as the central operational interface between Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain teams.
- Lead complex cross-functional initiatives involving product recovery, engineering changes, recall activities, refurbishment programs, software upgrades, and field corrective actions.
- Prepare and present operational reviews, performance metrics, business cases, and strategic recommendations to senior leadership.
- Act as the company-wide subject matter expert for RMA, repair, refurbishment, and reverse logistics processes.
BASIC QUALIFICATIONS
- Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related field.
- 10+ years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or related functions.
- 5+ years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners.
- Demonstrated expertise in end-to-end RMA process ownership and governance.
- Experience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning.
- Experience working with Quality Management Systems (QMS), corrective action processes, and supplier management programs.
- Strong analytical, financial, and operational problem-solving skills.
- Proven ability to lead complex cross-functional initiatives without direct authority.
- Excellent executive communication and stakeholder management capabilities.
Stronger preference will be given to candidates in the Dallas-Fort Worth Area.
PREFERRED QUALIFICATIONS
- Experience supporting telecommunications, networking, broadband, electronics, or high-tech hardware products.
- Knowledge of warranty operations, depot repair processes, and field return management.
- Experience working with ERP, PLM, quality, repair tracking, and inventory management systems.
- Background in supplier quality, reliability engineering, or manufacturing operations.
- Lean, Six Sigma, APICS, PMP, or equivalent professional certifications.
COMPENSATION
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
144,900 - 217,400 USD Annual
Select US Metros and States:
126,000 - 189,000 USD Annual
Other US Locations:
113,400 - 170,100 USD Annual
As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
About us
PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com.
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once-in-a-generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
If you are a person with a disability needing assistance with the application process please:
- Email us at calix.interview@calix.com; or
- Call us at +1 (408) 514-3000.
Calix is a Drug Free Workplace.
INTRODUCTION
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
ROLE AND RESPONSIBILITIES
The Global Repair Operations & Reverse Logistics Program Manager serves as the global process owner for all Return Material Authorization (RMA), repair, refurbishment, and product recovery activities. This role is responsible for defining, governing, and continuously improving the end-to-end return and repair ecosystem across customers, contract manufacturers, third-party repair providers, logistics partners, suppliers, quality teams, and engineering organizations.
As a senior subject matter expert, this position provides strategic leadership through influence rather than direct personnel management. The role owns process performance, operational governance, partner management, inventory recovery strategies, and service execution to ensure efficient product support throughout the product lifecycle.
The successful candidate will drive operational excellence across warranty returns, depot repair operations, failure analysis workflows, product recovery programs, and supplier corrective action processes while ensuring compliance, traceability, cost optimization, and customer satisfaction.
Key Responsibilities
Global Process Ownership
- Own and govern the end-to-end RMA process, including customer returns, replacement fulfillment, repair, refurbishment, disposition, supplier returns, and inventory recovery.
- Define process standards, policies, controls, KPIs, and operating procedures for all return and repair activities.
- Drive continuous improvement initiatives to reduce cycle times, improve recovery rates, increase repair yields, and lower operational costs.
- Establish operational governance and performance management frameworks for global return and repair operations.
Repair Operations & Service Partner Management
- Manage global relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.
- Own repair partner performance, including service levels, turnaround times, quality metrics, cost management, capacity planning, and contractual obligations.
- Lead quarterly business reviews and operational performance reviews with repair and refurbishment providers.
- Coordinate deployment of new repair capabilities, test infrastructure, certifications, and repair process improvements.
- Drive corrective actions and performance improvement plans when supplier or repair partner performance falls below expectations.
RMA Operations & Product Recovery
- Lead execution of warranty returns, advanced replacements, refurbishment programs, recertification activities, and product recovery initiatives.
- Own customer-facing RMA operations, including request intake and qualification, return authorization, status communications, escalation support, proactive follow-up on pending and aged returns, recovery of outstanding customer assets, return compliance, and continuous improvement of the customer return experience.
- Ensure timely disposition of returned product through repair, return to stock, supplier recovery, scrap, engineering analysis, or field replacement.
- Partner with logistics providers to optimize reverse logistics networks and return material flows.
- Develop scalable processes to support product launches, lifecycle transitions, recalls, product withdrawals, and end-of-life activities.
Failure Analysis & Quality Management
- Coordinate cross-functional failure analysis activities involving Engineering, Quality, Manufacturing, Customer Support, and external service partners.
- Drive root-cause investigations and corrective action execution for field returns and warranty failures.
- Support supplier quality initiatives, corrective action programs, and containment activities.
- Ensure compliance with Quality Management System (QMS) requirements, traceability standards, and regulatory obligations.
- Monitor product reliability trends and provide recommendations to improve field quality performance.
Inventory Planning & Asset Recovery
- Develop forecasts for RMA volumes, repair demand, replacement inventory requirements, and recovery yields.
- Manage repair pipeline inventory, replacement stock, service inventory, and excess recovery opportunities.
- Partner with Supply Chain and Planning teams to ensure material availability supporting repair and replacement requirements.
- Establish strategies to maximize asset recovery while minimizing write-offs and inventory obsolescence.
Supplier & Financial Management
- Manage purchase orders, repair quotations, invoices, component procurement, service contracts, and repair-related budgets.
- Evaluate supplier performance using operational, quality, financial, and service metrics.
- Support sourcing and qualification of new repair, rework, and refurbishment partners.
- Drive cost reduction initiatives through improved recovery, repair optimization, and operational efficiency programs.
Cross-Functional Leadership
- Serve as the central operational interface between Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain teams.
- Lead complex cross-functional initiatives involving product recovery, engineering changes, recall activities, refurbishment programs, software upgrades, and field corrective actions.
- Prepare and present operational reviews, performance metrics, business cases, and strategic recommendations to senior leadership.
- Act as the company-wide subject matter expert for RMA, repair, refurbishment, and reverse logistics processes.
BASIC QUALIFICATIONS
- Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related field.
- 10+ years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or related functions.
- 5+ years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners.
- Demonstrated expertise in end-to-end RMA process ownership and governance.
- Experience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning.
- Experience working with Quality Management Systems (QMS), corrective action processes, and supplier management programs.
- Strong analytical, financial, and operational problem-solving skills.
- Proven ability to lead complex cross-functional initiatives without direct authority.
- Excellent executive communication and stakeholder management capabilities.
Stronger preference will be given to candidates in the Dallas-Fort Worth Area.
PREFERRED QUALIFICATIONS
- Experience supporting telecommunications, networking, broadband, electronics, or high-tech hardware products.
- Knowledge of warranty operations, depot repair processes, and field return management.
- Experience working with ERP, PLM, quality, repair tracking, and inventory management systems.
- Background in supplier quality, reliability engineering, or manufacturing operations.
- Lean, Six Sigma, APICS, PMP, or equivalent professional certifications.
COMPENSATION
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
144,900 - 217,400 USD Annual
Select US Metros and States:
126,000 - 189,000 USD Annual
Other US Locations:
113,400 - 170,100 USD Annual
As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
About us
PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com.
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once-in-a-generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
If you are a person with a disability needing assistance with the application process please:
- Email us at calix.interview@calix.com; or
- Call us at +1 (408) 514-3000.
Calix is a Drug Free Workplace.
Logistics Operations Manager Job Roles in Texas
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Search Logistics Operations Manager Jobs in TexasLogistics Operations Manager Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for logistics operations managers in Texas?
Texas-based logistics employers with consistent H-1B visa and green card sponsorship history include Amazon, XPO Logistics, Ryder System, FedEx, and C.H. Robinson, particularly at their DFW, Houston, and San Antonio operations. Large retailers with Texas distribution centers, such as Walmart and Target, also sponsor this role. Multinational manufacturers with Gulf Coast facilities are another consistent source of sponsorship activity.
Which visa types realistically fit logistics operations manager roles in Texas?
The H-1B is the primary visa for logistics operations managers, as the role qualifies as a specialty occupation requiring a bachelor's degree in supply chain management, business, industrial engineering, or a related field. Employers file a Labor Condition Application and I-129 petition with USCIS. EB-2 and EB-3 employment-based green cards are viable long-term paths. Canadian and Mexican nationals cannot use TN visa status for this role, as it is not a USMCA-listed profession.
Which cities in Texas have the most logistics operations manager sponsorship jobs?
Dallas-Fort Worth leads in volume, driven by its concentration of distribution centers, third-party logistics firms, and corporate headquarters. Houston is strong for port-related and energy-supply-chain roles, while Laredo's position as the top U.S.-Mexico land port creates demand for managers with cross-border operations experience. San Antonio and El Paso also generate sponsorship activity, particularly for employers managing binational freight flows.
How to find logistics operations manager visa sponsorship jobs in Texas?
Migrate Mate lists Texas employers with verified H-1B LCA sponsorship history for logistics operations manager roles, so you can search specifically for companies that have sponsored this position in the state rather than applying broadly and asking about sponsorship later. Filtering by Texas cities such as Dallas, Houston, and Laredo helps narrow results to employers active in the corridors where your experience is most relevant.
Are there state-specific factors that affect sponsorship for logistics operations managers in Texas?
Texas's position as the leading state for U.S.-Mexico cross-border trade, combined with Houston's status as a major international port, means employers often prioritize candidates with experience in intermodal, customs brokerage, or international freight operations. Supply chain programs at Texas A&M, UT Austin, and University of Houston produce F-1 graduates who pursue OPT in this field, and some of those employers extend H-1B sponsorship after the OPT period.
What is the prevailing wage for sponsored logistics operations manager jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.