Technical Support Consultant Visa Sponsorship Jobs in Texas

INTRODUCTION

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

WHY YOU'LL LOVE THIS JOB

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), computer vision, robotics, reinforcement learning, and generative AI.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions
• Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development
• Troubleshoot and debug complex issues; identify and implement solutions
• Create detailed project specifications, requirements, and estimates
• Research and implement new AI technologies to enhance current processes, security, and performance
• Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs
• Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value.
• Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects.
• Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions.

MINIMUM QUALIFICATIONS - EDUCATION & PRIOR JOB EXPERIENCE

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 1+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
• 1+ years of professional, design, and open-source experience

PREFERRED QUALIFICATIONS - EDUCATION & PRIOR JOB EXPERIENCE

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of full Software Development Life Cycle (SDLC) experience
• Prior experience developing and implementing applications with optimization and/or machine learning models inside
• Prior experience developing and implementing generative-based AI solutions using Large-Language Models (LLMs) (e.g., Open AI GPT, Google Gemini, Llama)
• Airline Industry experience

SKILLS, LICENSES & CERTIFICATIONS

• Proficiency in Full Stack Development
• Proficiency and demonstrated experience in the following technologies:
• J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB
• Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning
• Cloud-based development: Azure Cloud, AWS
• Web Servers: Tomcat, tcServer, Websphere
• Web Services: REST/SOAP (JSON/WSDL/XML)
• Frameworks: Spring Framework, Spring Boot
• Front-end: Angular JS, CSS, jQuery, AJAX
• Build/deployment tools: Maven, Gradel, Git, Junit, Mockito
• Other Dev Ops Toolchain: Nexus Repository, SonarQube, Slack, GitHub, Jenkins, ElasticSearch, Logback, Log4j, ADO Pipelines, Docker
• Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, SQL Developer, IDE
• Proficiency in object-oriented design techniques and principles
• Proficiency in Retrieval Augmented Generation (RAG) techniques for generative-based AI models
• Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
• Experience in Agile methodologies, such as SCRUM
• Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

WHAT YOU'LL GET

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

FEEL FREE TO BE YOURSELF AT AMERICAN

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.