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Join a mission-driven team where your skills make a real difference. Under the general direction of the Director of Revenue Cycle Management, the Medical Billing Associate helps keep Planned Parenthood Association of Utah (PPAU) running smoothly by ensuring that the billing department operates efficiently and effectively. In this role, you’ll process third-party insurance claims, support accounts receivable management, and help strengthen the financial foundation that allows us to provide high-quality, compassionate care to our patients.

If you’re detail-oriented, enjoy problem-solving, and want to use your expertise to support a healthcare organization that makes an impact in the community every day, this is the opportunity for you.

About the Role:

• Responsible for preparation of PPAU’s third party billings, including Medicaid, private insurance, and other payers.
• Ensure accurate and timely preparation and submission of billing information and posting payments received.
• Monitor unpaid claims and follow-up or re-bill as needed to ensure timely payment.
• Possess a strong working knowledge of CPT and ICD-10 coding.
• Records EOB payment balances to deposits daily and balances payments with account balances.
• Works and sends out Responsible Collections statements bi-weekly. As accounts age, takes appropriate action, such as: sending statements, adjusting balances from system, changing balance owed to bad debt, processing patient refunds as needed, etc.
• Promptly responds to clients billing inquiries and resolves client questions and concerns.
• Negotiates payment schedules and other options with clients to reduce overdue accounts.
• Asks questions and works with clinical staff to be part of a more effective team.
• Incorporates client satisfaction into all aspects of billing activities.
• Participates with the Director of Revenue Cycle Management and finance team on analyzing Revenue Cycle data and recommends changes to improve workflow efficiencies.
• Maintain confidentiality according to HIPAA and to PPAU policy.

Minimum Qualifications:

• High School diploma or equivalent.
• 1+ years accounting experience and/or education.
• Spanish speaking ability strongly desired but not required.
• Experience with Electronic Health Record systems and Clearinghouse billing preferred.
• Experience with NextGen or Epic preferred but not required.

We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.

The salary for this position is $22.50 - $23.50 an hour DOE. Additionally at PPAU, we recognize the importance of language skills in serving our community. Upon passing our Spanish proficiency exam, your hourly pay will increase by $1.00 to reflect this essential contribution.

Here is a snapshot of the benefits we provide:

• Affordable medical and dental benefits, including family coverage and employer premium sharing.
• Voluntary Vision, Pet Insurance, Accident & Identity Protection benefits.
• Company paid $150k basic life insurance.
• Company paid short-term and long-term disability coverage.
• 403(b) and Roth plan with 4% employer match.
• Generous PTO.
• 13 paid holidays, including a float holiday and a birthday holiday.
• Free subscription to CALM App.
• 8 weeks 100% paid parental leave after one year of service.
• Unlimited access to the EAP (Employee Assistants Plan).
• A caring and empowering workplace culture!
• Option to purchase critical illness insurance and additional life insurance including spouse and child.

As a mission-driven agency, PPAU is deeply invested in a people-first culture. We believe that exceptional care requires a team as multifaceted as the communities we serve. We welcome every individual who shares our commitment to reproductive freedom and high-quality healthcare.

Your unique path and the perspectives shaped by your lived experiences are what we value most. If you are passionate about doing good and thrive in a collaborative environment, we encourage you to apply—regardless of where your professional journey began. We look forward to hearing your story and seeing how your background can help us provide compassionate care to all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.