Job Description

Position Summary:

Reporting to the Associate Director for Operations, the Hub Counselor provides student-centered guidance and support regarding financial aid, student billing, student employment, tuition classification, student records, registration, and housing and dining services. This role requires strong customer service, critical thinking, adaptability, and the ability to thrive in a fast-paced environment while assisting students and families through complex enrollment-related processes. The position also supports outreach and communication efforts and collaborates with campus partners to promote student success and equitable access to services. Finalists must meet federal Title IV eligibility requirements.

Full Consideration Date: Friday, 9/04/2026, 11:59pm (MT).

Essential Job Duties:

• Provide comprehensive counseling and customer service to students, families, and educational personnel regarding financial aid, billing, student employment, tuition classification, student records, course registration, housing, dining services, and general university resources through in-person, phone, and email interactions.
• Analyze and resolve complex student situations by interpreting policies, applying professional judgment, and determining appropriate solutions, referrals, or escalations related to enrollment services.
• Maintain expertise in institutional, state, and federal regulations through ongoing training and professional development to ensure accurate, compliant, and equitable student support.
• Conduct proactive outreach to prospective and current students regarding deadlines, account issues, enrollment requirements, and available resources that support student access and success.
• Collaborate with campus partners, including Financial Aid, the Registrar's Office, Housing and Dining Services, and other departments, to coordinate services and ensure seamless resolution of student needs.
• Serve as a knowledgeable university resource by connecting students with appropriate campus services and providing holistic guidance to support academic and personal success.
• Perform other related duties, including participation in outreach events, special projects, process improvements, and departmental initiatives in support of The Hub for Student Services.

Conditions of Employment:

• Successful completion of a pre-employment criminal background check.
• Must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant, in accordance with federal regulations.
• Ability to work in a fast-paced, high-volume student services environment.
• Occasional participation in on-campus and off-campus outreach and recruitment events.

Supervision:

This position does not directly supervise employees.

Minimum Qualifications:

• Bachelor's degree.
• At least one year of professional experience providing counseling, advising, customer service, or student support services. Relevant student employment experience may be considered.
• Demonstrated ability to communicate effectively in writing and verbally, including the interpretation and explanation of complex information.
• Experience providing exceptional customer service with accuracy, professionalism, and tact.
• Demonstrated ability to exercise judgment, discretion, and decision-making skills when handling sensitive and confidential information.
• Must be highly motivated, organized, and results-oriented.
• Must meet federal Title IV compliance requirements regarding student loan and grant standing.

Preferred Qualifications:

• Work experience in one or more of the functional areas of an integrated student service office, i.e. Office of financial aid, Student billing, Office of the Registrar or Housing and dining.
• Proficiency in multiple languages such as Spanish and American Sign Language.
• Demonstrated knowledge and experience with Colorado State University including institutional and unit policies and procedures.
• Experience and knowledge working with systems such as Ellucian Banner, WaitWell, Amazon Connect or HelpSpot.

Salary Range

$46,000-50,000

Required Application Documents

To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

• Cover Letter
• Resume/CV

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.