Entry Level Web Support Specialist Jobs

Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. Nestled among the pines on a picturesque 645 acres is the University of West Georgia- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 16,000+ students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.

The University of West Georgia offers a comprehensive total rewards package designed to support faculty and staff across multiple dimensions; health, wellness, financial security, and professional growth. Employees working at least 30 hours per week gain access to a range of health plans, including medical, dental, and vision, wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are eligible to participate in the University System of Georgia's Tuition Assistance Program. Fringe benefits include a variety of resources focused on employee physical, mental, financial, and social well-being through Acentra Employee Assistance Program in addition to personal financial advising with Captrust. UWG also offers exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program, free access to the university recreation facility, discounted campus dining options, and more!

Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.

At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.

The city embraces the University's students, faculty, and staff, and welcomes the diversity UWG brings to the community.

Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.

Our campus is located at 1601 Maple Street, Carrollton, GA 30118.

Faculty and staff members are expected to be physically present on campus as needed to support the in-person educational experience and on-campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses

Design, develop, maintain, and support websites and web applications that serve the University System of Georgia's students, faculty, and staff. Assist with the development and administration of Content Management Systems (CMS), integration of third-party applications, and maintenance of web services. Work collaboratively with the Web Team to implement new functionality, troubleshoot issues, and improve website performance, accessibility, security, and usability while gaining experience with modern web development technologies and practices.

1. Web Development and CMS Support: Design, develop, maintain, and support websites and web applications using modern web development technologies and Content Management Systems (CMS). Collaborate with team members and stakeholders to gather requirements, implement new functionality, and improve existing web applications. Write, test, and maintain code using technologies such as HTML, CSS, JavaScript, PHP, MySQL, and Docker. Assist with database development, application testing, troubleshooting, documentation, and deployment. Support website accessibility, usability, performance, and security standards. Provide technical assistance and training to content mediators and other users as needed.

2. Web Infrastructure and Server Support: Assist with the administration, maintenance, and monitoring of web servers, hosting environments, and supporting services. Support the installation, configuration, and updating of technologies such as Docker, Linux, Apache, PHP, and MySQL. Work with team members to troubleshoot server and application issues, monitor performance, and implement configuration changes. Assist with deployment processes, automation scripts, and routine maintenance tasks. Follow established security practices, monitor potential vulnerabilities, and support efforts to maintain reliable and secure web environments.

3. Third-Party Application Support: Assist with the evaluation, integration, configuration, and maintenance of third-party web applications and services. Work with team members to assess application functionality, compatibility, security, and suitability for organizational needs. Troubleshoot integration issues, coordinate with vendors or technical support when necessary, and document application configurations and procedures. Participate in evaluating potential solutions and provide technical input to support application selection and implementation.

4. Web Technologies and Integrations: Assist with the development, implementation, and support of web technologies and integrations, including cloud services, Progressive Web Applications (PWAs), Application Programming Interfaces (APIs), and Software Development Kits (SDKs). Work with technologies such as Microsoft Azure, Salesforce, and third-party APIs to support website functionality and business processes. Collaborate with team members to research, test, and implement new solutions while following established development, accessibility, and security practices.

5. Other duties: Other Duties as Assigned

Required Education:

Associates degree

Required Experience:

One year of experience in web development or a related technical field.

• Foundational knowledge and experience with HTML, CSS, JavaScript, and web development principles.
• Basic understanding of server-side programming and relational databases, such as PHP and MySQL.
• Familiarity with Content Management Systems (CMS) and their role in website development and maintenance.
• Basic familiarity with web server environments, command-line tools, and version control systems.
• Ability to troubleshoot technical issues, learn new technologies, and work collaboratively on development projects.

Preferred Education:

Bachelors degree

Preferred Experience:

• Experience developing or maintaining websites using Craft CMS or a similar content management system.
• Experience with PHP, MySQL, and JavaScript in a professional or academic setting.
• Familiarity with Git, Docker, Linux, Apache, or cloud hosting environments such as Microsoft Azure.
• Experience developing or integrating APIs and third-party web services.
• Familiarity with web accessibility standards, responsive design, and secure coding practices.

Salary is $60,000 - $65,000.00. Paid on a monthly basis.

ABILITIES

Ability to learn new technologies, adapt to changing project requirements, and apply feedback. Work independently on assigned tasks while seeking guidance when needed. Analyze technical issues, identify solutions, and contribute effectively to team projects. Physical Requirements Lifting up to 15lbs Office Environment - Work normally performed in a typical interior work environment.

KNOWLEDGE

Foundational knowledge of HTML, CSS, JavaScript, responsive design, and web development principles. Basic understanding of server-side programming, databases, Content Management Systems (CMS), version control, web accessibility, and security best practices.

SKILLS

Ability to write, test, debug, and maintain web application code. Strong problem-solving, troubleshooting, organizational, and communication skills. Ability to document technical work, manage assigned tasks, and collaborate effectively with team members and stakeholders.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.